Gettel Kia of Bradenton

Told me my engine needed replacing, then abruptly said the recall test was wrong, what a joke! I asked for actual engine data to show that my engine is good, they provided nothing and said they never did a comprehensive compression/cylinder inspection. No data or anything including test results was provided. I'm just supposed to take their word.

Disappointed with my experience at Gettel Kia of Bradenton. The vehicle I was interested in was sold without notice, and a hard credit check was done which impacted my credit score — all without finalizing a deal. Communication and transparency need serious improvement.

It's a great team, incredible, very friendly and extremely efficient. Congratulations to everyone. always a very professional job

They are a great group to work with. The experience was a good one for me!!!

Stay away from this dealer! I very rarely leave a review. I usually let things slide. But in this case, I could not. My sister is buying a used car. I am co-signing on the loan because I have a better credit rating. In an attempt to avoid some of the usual car buying haggling, we did a credit app in advance of test driving to make sure the car was within our budget. Chris, the internet salesman, after reviewing everything, gave me a prelim price and financial terms, in writing. I said that the price and the interest rate were a little steep for us. But he assured me, in writing, that his manager said there was “wiggle” room on the price and interest rate after a test drive. So my sister went in, test drove and liked the car. After the test drive, the in-person salesman, Vincent, tried to pull a bait & switch - brought her a different set of financial terms. She showed him what we had gotten the day prior from Chris and asked why different terms now only to be bullied by him. Vincent then berated her for her credit score and blurted out her credit history and score in the middle of the show room, without her asking. This is not only disrespectful but also a privacy violation. She asked for a different salesperson and Gabrielle was sent over who presented the same terms as Vincent. When I spoke to Gabrielle on the phone, she asked me for our budget. She wanted us to put more down. When I said we couldn’t, I asked her to give us her best offer. And then we never heard back from her. Ironically, earlier in the day, the GM, Robert, had sent me an email which said “I want to make sure that all of our customers are treated with courtesy and respect, as well as provide the information and the opportunity for you to have a hassle-free purchasing experience. If there is anything that I can do to help you, please contact me personally.” So I tried to contact him personally. I called and left a voice mail. and also e-mailed him back with what had happened – Got no response at all. And in the same day, I got an email from Kelly, a customer experience specialist, asking about my interaction with the dealership. I told her what had happened, and she wrote “We understand your concerns and are committed to improving your experience. One of our team members will be in touch with you to discuss the best price for the car and address any other questions you may have. We appreciate your patience and look forward to assisting you further.” – No one contacted me. This is not a reputable place of business. I would stay away. My recommendation – find another dealership.

I had an excellent car buying experience at this dealership. I got a fantastic deal on a new Telluride. The salesman and general manager Rob were very accommodating, helpful and knowledgeable. They made the whole process quick, smooth and stress free. I highly recommend Kia Bradenton.

I must be amazing. The company canceled my warranty. Because the vehicle sits in my car port for six months I didn’t follow their schedule but adapted to the use that I had. 7000 miles in 3 years. So I changed the oil at my use of car. 2 oil changes so far. Get real. I m taking good care of vehicle. And then you cancel my warranty. So I had purchased a warranty after the original 10 year was over and because I had a extra life warranty for 10 more years @ 2000$ my broken Radio was replaced at no extra charge (about $1646.09) was the repair cost. I change my own oil. I am a retired auto business owner. Luckily I bought the extension warranty. “I must be amazing!”

Dealership is nice with many vehicle selections. Sales person was horrible. The only reason I stayed was because I didn't want to have to drive somewhere else with the possibility they wouldn't have what I wanted.

The dealership reached out like 4 or 5 times. Too many people kept reaching out to me to ask questions. The first few were fine but once I found out the deal wouldn’t work for me they kept reaching out for feedback and it was multiple people. It was like different departments had my info on a list and they didn’t communicate with one another.

I purchased a used Mercedes from a very nice young man that made the experience a good one up untill I had to visit with the finace guy even though I paid all cash I Had to speak to him. He never introduced himself hardly said 3 words to me I guess he was mad after I told him I wasn't interested in any extented warrantys that I would go to a Mercedes dealership. Well after that he only motioned on a screen on his desk only pointing where I was to sign only answering short grunts to any of my questions to all the many disclosures making me and my friend very uncomfortable! I did reach out to the GM especially after receiving his email to me to contact him with any questions or concerns! After two emails to him one on how great my sales person is and a voice mail regarding my terrible experience with his finance man!I never received a response of any kind from him at all making me extreamly disappointed that I drove 2.5 hrs each way and can't helpnbut wonder how anybody in business sends you personal emails that If you have any questions, concerns please don't hesitate to contact them ,That it's Only Just for Show atlest I feel it's phony with the GM! Sincerely Ron F.