Gettel Kia of Bradenton

I have never anywhere I have done business with a dealer that was as nice as he was

When I showed interest in making this deal and beginning negotiations, I was immediately approached with our internet price is a mistake. That’s a poor negotiation tactic and unethical in my view. That’s not my fault, KIA messed up and that should not have even been included in my deal! I do not even know why I allowed them to add the extra money to the internet price, that is a KIA mistake and terrible customer service when starting negotiations, After the deal is made and I signed all paperwork for my purchase, I was approached with my one key fob that had a dead battery as I was leaving. I found out the battery was dead when my car I just bought off the lot locks my keys in because it doesn’t recognize the dead key fob!!!! Imagine how that was for me!!! (Glen did replace it on my request, after returning two weeks for my IOU. Knowing there was only one key fob, I would have requested a second one in the deal! Terrible on Kia’s part.This is my 5th car I have purchased from a major dealership, key fobs were always brought out during the process, not when I’m walking out the door after my purchase then approached with my one dead key fob!! I am lost for word on this part! Continuing on, when inspecting my car during negotiations I requested DAMAGES be repaired on front left bumper! I assumed all repairs would be completed as requested for sale to happen! Lacking poor details in paper work, my IOU only stated repairing the scratches and paint as, Glen, my sales man left out key details or just assumed there was not a dent! That is a clear sign of not listening to the customer when I specifically said, “Damages” When picking up my truck, the repair was only half way completed. Yes,the paint and scratches were fixed but, I still have dents in my 34k car I just purchased from KIA. Totally unacceptable that I have to check his details after I requested the repair! I do not need any favors from yall, but this is my review and I will not refer or return for anything from KIA as this has been the worse deal I have made, lacking communication, details and customer service!! Blame me for not TRIPLE checking but I thought I could trust KIA to listen and give me what I requested in your part of the deal! You got two stars only because I like KIA vehicles, not your service! Thank you!

Everyone went far beyond their duties and helped service our car without a problem. Thank you

Service was done within 1 hour which is what I was told. Excellent Service received!

Muy buena atención, y muy buena explicación de las preguntas y respuestas, todo muy bueno

Excellent follow through and service from phone to out the door, all those who I engage with were pleasant and knowledgeable.

I like to thank Jason getting me in my Sportage love it Thanks Jason and Gettel KIA

Great fast friendly service. I was keep informed of what was happening with my vehicle

Great service. Very nice environment and polite staff. Appreciate attention to detail and efficiency they provided.

Dylan Mooneyhan was very professional and courteous. He explained everything completely, made us feel comfortable with the car buying experience. He set up the whole system for us, which was so helpful to us older folks. We really enjoyed the whole experience.