Mike Shaw Chrysler Dodge Jeep Ram

I tried to call and deliver this message to a manager, but never received a call back. I would like the dealership servicing department to know that after taking my Jeep to them for a diagnostic on my AC and heating system, fully trusting that a dealership that specializes in jeeps could properly diagnose the issue, also putting faith in a CDJR company because my late husband was a salesman at the one in Cheyenne, I was truly disappointed. In total, the invoice that was given to me was $3200+. Proposed repairs included the replacement of a heater core, fixing a motor mount and the diagnostic charge for my five year-old jeep. As a single mom with limited resources, I declined services and got my Jeep back. They were generous to waive the diagnostic fee. I think that’s because they felt sorry for my issues with their Uber service. Long story short, I took it to a mechanic in Loveland, who replaced a fuse, and refused to charge me because it was such a simple fix. He took time to inspect the parts they said were needing repair and found that someone added a sealant that could eventually cause problems. Overall, this was a costly misdiagnosis, and I’m glad I was able to get a second opinion. I will not be doing business with this dealership again.

What started out as a frustrating experience turned into something quite positive. The General Manager, Tysen Ivie, gave me a call today and went out of his way to understand my concerns and came up with a solid resolution to the problem I had run into. A more detailed review will be posted once everything is said and done; however, it should be noted that Mike Shaw CDJR and their staff, including Tysen Ivie, actually care about their customers. Color me impressed.

We had Teresa as our salesperson. She’s friendly, knowledgeable, it was a great experience!

I have a Dodge ram diesel that takes 12 quarts of oil. I wanted Mobil 1 synthetic oil. I can buy a gallon of my preferred oil at a part store for $35. They were going to charge me $18 a quart and $305 for the oil change. What a rip off. They said $18 a quart was their cost. I know they get their oil from the same place I do, mark it up looks like 100 percent for their clients. I bought the oil myself and went to jiffy lube and saved over$100. I can't imagine the extravant charges for auto repair. Never going back!

Bottom Line Up Front - Coming here was a waste of time and money. The single star is only because they are polite. We made an appointment for a diagnosis on our Jeep. We received confirmation for our appointment at 9:15AM. As the day of the appointment approached, we then got two confirmations for later in the day. Since we were told we would have to drop it off, we simply dropped it off at the original appointment time. Days pass, and no communication from the Service Center. I call and talk to Freddy, and he says he will look into it and call me back. I hear nothing for the rest of the day. I call the next day and talk to someone who did not provide their name, they had no idea what car I was talking about, nor did they bother to look. They pass me on to Freddy. He says he will talk to his tech and call me back. I hear nothing for the rest of the day. I call back the next day and talk to Freddy. He says he can't source parts from Mopar, but can get parts from outside the Mopar system. Having been both a Parts Professional and a Service Writer, I said I get it and I understand that there will be a markup, and please write up a quote. I hear nothing. Two days later I call back first thing in the morning, and Freddy says he needs to talk to his tech. I hear nothing all day, so I call back at the end of the day. Freddy at first had no idea who I was or what car I was talking about. When he realized which car I was referring to, in an exasperated tone he said we can pick up our car and there is no charge. They cannot write me a quote. Now let me say up front that with the exception of the exasperated tone, the interactions were polite on both ends. The problem here is a failure to take care of the customer, a failure to communicate with the customer, a lack of initiative, and quite frankly a lack of situational awareness. Having been in the automotive field in the past, I was never able to not charge someone for a diagnostic. In this case, either they did, or it never got looked at. The bottom line is I wasted several days by having this Jeep sit at the dealer who are supposed to be the Subject Matter Experts in that brand, and I have ZERO results. In addition, I wasted over $1000 in rental car fees when we could have been driving around in our own Jeep this whole time. Every other dealer I have ever dealt with has had my diagnosis given to me SAME DAY. In closing, I cannot recommend this dealer. While they are nice, they fail to deliver on customer service. I was considering buying a new Wrangler Rubicon, but it will not be through them since they cannot help me with maintenance or repairs.

Bottom Line Up Front - Coming here was a waste of time and money. The single star is only because they are polite. We made an appointment for a diagnosis on our Jeep. We received confirmation for our appointment at 9:15AM. As the day of the appointment approached, we then got two confirmations for later in the day. Since we were told we would have to drop it off, we simply dropped it off at the original appointment time. Days pass, and no communication from the Service Center. I call and talk to Freddy, and he says he will look into it and call me back. I hear nothing for the rest of the day. I call the next day and talk to someone who did not provide their name, they had no idea what car I was talking about, nor did they bother to look. They pass me on to Freddy. He says he will talk to his tech and call me back. I hear nothing for the rest of the day. I call back the next day and talk to Freddy. He says he can't source parts from Mopar, but can get parts from outside the Mopar system. Having been both a Parts Professional and a Service Writer, I said I get it and I understand that there will be a markup, and please write up a quote. I hear nothing. Two days later I call back first thing in the morning, and Freddy says he needs to talk to his tech. I hear nothing all day, so I call back at the end of the day. Freddy at first had no idea who I was or what car I was talking about. When he realized which car I was referring to, in an exasperated tone he said we can pick up our car and there is no charge. They cannot write me a quote. Now let me say up front that with the exception of the exasperated tone, the interactions were polite on both ends. The problem here is a failure to take care of the customer, a failure to communicate with the customer, a lack of initiative, and quite frankly a lack of situational awareness. Having been in the automotive field in the past, I was never able to not charge someone for a diagnostic. In this case, either they did, or it never got looked at. The bottom line is I wasted several days by having this Jeep sit at the dealer who are supposed to be the Subject Matter Experts in that brand, and I have ZERO results. In addition, I wasted over $1000 in rental car fees when we could have been driving around in our own Jeep this whole time. Every other dealer I have ever dealt with has had my diagnosis given to me SAME DAY. In closing, I cannot recommend this dealer. While they are nice, they fail to deliver on customer service. I was considering buying a new Wrangler Rubicon, but it will not be through them since they cannot help me with maintenance or repairs.

Great experience! Edgar Duran was great! Very personable and kind! Easy to work with! Enjoyed chatting with him!

Worst Service department ever. Cant even get the oils changed on our Ram trucks even with an appt. They keep the truck for hours and when I come back to get it, they haven’t even started it. I also had a warranty problem with a head unit and after 8 months and 19 calls from my Chrysler Conner person explaining how they were working with the dealer, I gave up. We purchased 2 Rams in 2022 and they will be the last Rams we buy based on this experience. Also won’t deal with the Mike Shaw/Asbury group either as they were no help with the situation. The whole experience was a huge disappointment

In addition to my previous review I left a couple days ago I would like to add my most recent horrible experience. After posting my first review I called to talk and get in touch with the General Manager Dustin. I left him a voicemail stating my issue, and shortly after that I got a call from him stating he was sorry for all of the issues we have had with th Buick he stated things have not been working well at the dealership as of late and currently my car was at the Ghent Chevy dealership being worked on. I asked him why we were not ever informed of that and he said it was because it was just sent there that day, which was 7/30. Mind you that means my car hadn't been touched since we left it there on 7/19. I went back and forth talking with Dustin and he stated he had two cars on the lot he could make work for me to make the situation right. It was a 2020 NIssan and a Kia, my husband and I looked at the Nissan that night but I was informed by the sales person helping us Max that the numbers wouldn't work out on the Kia so we might as well not look on it. They had us fill out a loan app for Nissan and they were trying to get good interest rates.I told them I didn't want to stay there all night with my kid and I didn't want to keep them late for no reason since everyone kind of knows the banks are closed after 5. I was told they would call me first thing in the morning the following day to discuss the interest rates and move forward. The next day 7/31 I called the dealership three times and only talked to Max once who stated he didn't know any info on the Nissan deal yet. The following day I finally get a call from Max at 10 stating he was ready to talk about everything and we could come in whenever. After the amount of time they keep me waiting constantly I decided they wouldn't ruin a whole other day of mine and told them we would be there to talk at 4 as we had things to do. We got there at 4 and Max immediately showed a sheet with numbers on it and we told him that even though this may be a really good deal on this Nissan in their eyes, it was not a fair deal for us as they were charging us $3000 more in the overall loan and our monthly payment was $50 more than our payment on the Buick WITHOUT the warranty. We laid it out for them and said we were not paying a dime more than what we already have been paying as that is the only way to make this fair and it didn't matter to us if we got the Nissan or another car just anything but the LEMON we were previously sold. We went back and forth a couple times as Max kept taking our offers back to the Finance Manager who finally came out at the end and unfortunately I cannot remember his name but he was very short with my husband and I. My husband saw another new person coming into the situation and tried to start explaining everything to him and he was rudely cut off mid sentence by the Finance Manager stating he knew everything already. He told us the best deal he could offer was the same as the previous $50 more in a monthly payment and $3000 added on to our original loan. We asked again if there was an option to look at other cars that would make the deal fair and we were told they didn't have anything at the moment.. Except a 2015 Subaru with 115,000 miles that was just traded in a little bit ago same day. We asked to see it and it looked nice to us even though the sales rep couldn't let us inside of it to really see we asked him to pull the numbers on that one for us. He pulled the numbers in 5 mins and said it hadn't even been run through service or anything yet but from what he could see at the moment the only way that one would work is if we put $2-3000 down on it. I asked him if that was with his Manager "working magic" like he was on the Nissan, he said yes. We stated for the last time this was not fair and we would just request at this point a loaner car to help get around while our Buick was still being fixed. The finance manager said unfortunately they are only allotted

This place is seriously a joke. I call and make am appointment for a diagnostic because my lifters are ticking and it is still under warranty and for am oil change. I have got my oil changes done here since we bought the truck because my husband got some plan where they do so many free. Every time I have went in here for the last 2 years there have been different people. Well as I'm dropping off my truck thinking they will have it for the day the inform me that they will have it a few days. That my warranty will cover 6 days of rentals at 35$ a day. But that they don't have any so I will have to pay for one out pocket because they don't have any. There I can come a claim to get my money back. Are you F****ing kidding me. Not all of us just have 4 or 5 hundred dollars laying around to go an rent a car. I'm so over this place. Why make a xxxx appointment for my truck to sit there until u guys can get to it. How about you call me xxx n your ready for it