Reviews
The sale was pretty short and easy. Craig and the finance office worked hard for us. Service after the sale is a different story. During the test drive we noticed the RF door did not unlock with the remote or outside handle - only from inside. We attempted to set up an appointment to get it fixed, but they could only schedule us M-F. We both work and live an hour away. That is just not feasible for us. I would have thought a big city dealership would have better service hours, or at least see if they would have a technician available on a Saturday. Now we just received a message that we need to come back and sign the title. Apparently that didn't get done when we did all the paperwork during the sale. All in all, we are pleased with the vehicle and price, but quite disappointed in the service after sale. Brian Wright Angie Petersen Atlantic, IA
The sale was pretty short and easy. Craig and the finance office worked hard for us. Service after the sale is a different story. During the test drive we noticed the RF door did not unlock with the remote or outside handle - only from inside. We attempted to set up an appointment to get it fixed, but they could only schedule us M-F. We both work and live an hour away. That is just not feasible for us. I would have thought a big city dealership would have better service hours, or at least see if they would have a technician available on a Saturday. Now we just received a message that we need to come back and sign the title. Apparently that didn't get done when we did all the paperwork during the sale. All in all, we are pleased with the vehicle and price, but quite disappointed in the service after sale. Brian Wright Angie Petersen Atlantic, IA
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
100% solid service! Sales agent, Ben, did a fantastic job and financing department worked miracles! When buying a car there is only one perfect choice, Stew Hansen’s!
100% solid service! Sales agent, Ben, did a fantastic job and financing department worked miracles! When buying a car there is only one perfect choice, Stew Hansen’s!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Josh Strait was excellent! Made this purchase so easy, fun, efficient and I felt confident in his knowledge about the car. The entire sale was seamless. I will go back for servicing and other vehicles that we plan to purchase. Go see Josh! Sally in Waukee
Josh Strait was excellent! Made this purchase so easy, fun, efficient and I felt confident in his knowledge about the car. The entire sale was seamless. I will go back for servicing and other vehicles that we plan to purchase. Go see Josh! Sally in Waukee
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service! Friendly and knowledgeable sales team. Made the buying experience very easy. Love my new-to-me car!
Great service! Friendly and knowledgeable sales team. Made the buying experience very easy. Love my new-to-me car!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Overall sales person was very friendly and helpful. I was purchasing a certified vehicle. There were somethings that weren't communicated. For example, I was only made known that there was only one key fob available and that certain accessories of vehicle weren't available despite sticker having it, as that's how they recorded it during trade in. Additionally, the finance and sales team weren't fully communicating as well.
Overall sales person was very friendly and helpful. I was purchasing a certified vehicle. There were somethings that weren't communicated. For example, I was only made known that there was only one key fob available and that certain accessories of vehicle weren't available despite sticker having it, as that's how they recorded it during trade in. Additionally, the finance and sales team weren't fully communicating as well.
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- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our dealership, and we are sorry to hear that your experience did not meet that expectation. We are currently evaluating the circumstances regarding your review. In the meantime please feel free to contact us directly using the information below. Bryan Featherston, General Manager [email protected]
I was very happy with my experience buying my current vehicle here. I feel like Gregg worked hard for my business, as did the used car manager and finance manager. I was pleasantly surprised at how flexible they were on the price of the Honda Acccord I purchased and on the value of my trade-in.
I was very happy with my experience buying my current vehicle here. I feel like Gregg worked hard for my business, as did the used car manager and finance manager. I was pleasantly surprised at how flexible they were on the price of the Honda Acccord I purchased and on the value of my trade-in.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!
We are pleased with the service Ben and Justin provided for our purchase of our new GMC Terrain.
We are pleased with the service Ben and Justin provided for our purchase of our new GMC Terrain.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!
I had a great experience with Stew Hansen GMC. I'll never go anywhere else. Thanks Ben and Justin!
I had a great experience with Stew Hansen GMC. I'll never go anywhere else. Thanks Ben and Justin!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!
We had a great experience with Jon. He answered all questions and excellent job showing features on our new Buick Envision. GREAT DEALERSHIP
We had a great experience with Jon. He answered all questions and excellent job showing features on our new Buick Envision. GREAT DEALERSHIP
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!
Jon made it easy and answered all of our questions. He made sure we understood how to operate our new Sierra EV
Jon made it easy and answered all of our questions. He made sure we understood how to operate our new Sierra EV
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!