Reviews
Efficient at customer service.
Efficient at customer service. No upselling. Knows you and your vehicle. Great waiting spot. Has all kinds of coffee and space to work
Efficient at customer service.
Efficient at customer service. No upselling. Knows you and your vehicle. Great waiting spot. Has all kinds of coffee and space to work
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Scott, Thank you for the kind words and 5-Stars! Looking forward to seeing you again.
Great service and staff.
Great service and staff. Fantastic communication in person and via video text. Never have to wait very long when set an appointment. Nice people to talk to as well. Highly recommend.
Great service and staff.
Great service and staff. Fantastic communication in person and via video text. Never have to wait very long when set an appointment. Nice people to talk to as well. Highly recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Adam, Great to hear our team met your expectations. Thank you for the 5-Stars!
They were very quick to get my vehicle in.
They were very quick to get my vehicle in. The work was done well and they kept me up to date the whole time. On top of that my RR looked really clean when I picked it up.
They were very quick to get my vehicle in.
They were very quick to get my vehicle in. The work was done well and they kept me up to date the whole time. On top of that my RR looked really clean when I picked it up.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Chris, thank you for taking the time to provide feedback. Much appreciate the 5-stars.
I have been consistently impressed with the service at
I have been consistently impressed with the service at this dealership. Very grateful for their knowledge expertise professionalism and kindness.
I have been consistently impressed with the service at
I have been consistently impressed with the service at this dealership. Very grateful for their knowledge expertise professionalism and kindness.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Vickie, thank you for the kind words! We appreciate your business and glad to hear the team handles any concerns.
I have bought 3 cars from this dealership and they have
I have bought 3 cars from this dealership and they have amazing customer service, sales and service. Diane, Vince, Alex, Betsy in sales, and Monte, Chris, Tong in service - unbeatable. Rovers are an amazing ride but often need a little TLC - this dealership makes owning a Rover worth. it !!!
I have bought 3 cars from this dealership and they have
I have bought 3 cars from this dealership and they have amazing customer service, sales and service. Diane, Vince, Alex, Betsy in sales, and Monte, Chris, Tong in service - unbeatable. Rovers are an amazing ride but often need a little TLC - this dealership makes owning a Rover worth. it !!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jana was a great salesperson and was fun to work with
Jana was a great salesperson and was fun to work with however I had no interest in any extended warranty or add ones and felt that salesperson was quite pushy
Jana was a great salesperson and was fun to work with
Jana was a great salesperson and was fun to work with however I had no interest in any extended warranty or add ones and felt that salesperson was quite pushy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Incredibly responsive from the first interaction
My experience with Land Rover Jaguar Richfield was excellent. Janna was incredibly responsive and proactive from my very first virtual interaction. When I first inquired on a previously owned Range Rover via Cars.com, it turned out to not be quite the package I wanted. (My mistake; I hadn’t noticed the rose gold accents. No thank you.) Still, Janna heard exactly what I was looking for and offered to keep an eye out. A week later -- voila! -- she informs me of a "unicorn" that had just come in. It was perfect: very low miles, white exterior and beige interior AND a great price. I said, “Let’s do the deal!” She pulled out all the stops to get it detailed and all ready to pick up by the next day. Their great collaborative team of Vince and Elizabeth also worked in sync to get my trade done and get me on the road quickly with a new ride. First class experience! Thank you, LandRover Jaguar Richfield!
Incredibly responsive from the first interaction
My experience with Land Rover Jaguar Richfield was excellent. Janna was incredibly responsive and proactive from my very first virtual interaction. When I first inquired on a previously owned Range Rover via Cars.com, it turned out to not be quite the package I wanted. (My mistake; I hadn’t noticed the rose gold accents. No thank you.) Still, Janna heard exactly what I was looking for and offered to keep an eye out. A week later -- voila! -- she informs me of a "unicorn" that had just come in. It was perfect: very low miles, white exterior and beige interior AND a great price. I said, “Let’s do the deal!” She pulled out all the stops to get it detailed and all ready to pick up by the next day. Their great collaborative team of Vince and Elizabeth also worked in sync to get my trade done and get me on the road quickly with a new ride. First class experience! Thank you, LandRover Jaguar Richfield!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent customer service from sales, to financing to
Excellent customer service from sales, to financing to delivery. This IS a professional and friendly dealership. I would highly recommend them for your next Land Rover!
Excellent customer service from sales, to financing to
Excellent customer service from sales, to financing to delivery. This IS a professional and friendly dealership. I would highly recommend them for your next Land Rover!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bad Business
I bought a 2015 Jaguar XJ, took my car in for an oil change and everything has been downhill every since. Monte and Ron have very rude and disrespectful. They refuse to right their wrong and this has been the worst experience. I have been without my vehicle for almost a year. I am paying for a vehicle I can't use. I will never shop at Jaguar Richfield again.
Bad Business
I bought a 2015 Jaguar XJ, took my car in for an oil change and everything has been downhill every since. Monte and Ron have very rude and disrespectful. They refuse to right their wrong and this has been the worst experience. I have been without my vehicle for almost a year. I am paying for a vehicle I can't use. I will never shop at Jaguar Richfield again.
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
no communication , they won't call you back!
I have been waiting for a replacement heater blower motor since JUNE. I paid you $3,712.54 for a defective part and your labor. I have received NO communication from you since I was told you would replace the part. eBay has one for $200.00
no communication , they won't call you back!
I have been waiting for a replacement heater blower motor since JUNE. I paid you $3,712.54 for a defective part and your labor. I have received NO communication from you since I was told you would replace the part. eBay has one for $200.00
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase