Reviews
I was very pleased with the sales person,he made the
I was very pleased with the sales person,he made the process so seemless and was able to guide me every step of the way. He was very patient.
I was very pleased with the sales person,he made the
I was very pleased with the sales person,he made the process so seemless and was able to guide me every step of the way. He was very patient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the kind words! We're thrilled to hear that your salesperson made the process seamless and guided you every step of the way. Patience and professionalism are exactly what we strive for, and we’re glad you experienced that firsthand. Enjoy your new vehicle, and welcome to the Ourisman family!
A subordinate replied to my inquiry to Mr.
A subordinate replied to my inquiry to Mr. Chen. Totally unsatisfactory! I bought a used 2024 Toyota 4 Runner from Ourisman. 45 Days later, they cannot seem to get the title from the auction house where they bought the vehicle. So, this company sold me a vehicle on which they did not have a clear title - UNBELIEVABLE! Furthermore, when the vehicle was delivered, I was informed that there was only one FOB. There should have been two. Yet no one in this organization will lift a finger to get a second FOB, which they could easily do, since Ourisman has four different Toyota dealerships. Furthermore, in preparation for a road trip, I discovered that the tire jack and all related equipment for changing a tire were missing. More crickets.
A subordinate replied to my inquiry to Mr.
A subordinate replied to my inquiry to Mr. Chen. Totally unsatisfactory! I bought a used 2024 Toyota 4 Runner from Ourisman. 45 Days later, they cannot seem to get the title from the auction house where they bought the vehicle. So, this company sold me a vehicle on which they did not have a clear title - UNBELIEVABLE! Furthermore, when the vehicle was delivered, I was informed that there was only one FOB. There should have been two. Yet no one in this organization will lift a finger to get a second FOB, which they could easily do, since Ourisman has four different Toyota dealerships. Furthermore, in preparation for a road trip, I discovered that the tire jack and all related equipment for changing a tire were missing. More crickets.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I am sorry to hear about this. Can you please contact our GM Robert Chen directly at rchen@ourismancars.com? He would like to speak to you.
Very professional and Bre was awesome!
Very professional and Bre was awesome! We got there after closing time and she was nothing but kind and professional.
Very professional and Bre was awesome!
Very professional and Bre was awesome! We got there after closing time and she was nothing but kind and professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! We’re glad Bre made your experience a great one, even after hours. We’ll be sure to pass this along to her and the team!
They found me the exact vehicle I wanted in a great color
They found me the exact vehicle I wanted in a great color for the right price.
They found me the exact vehicle I wanted in a great color
They found me the exact vehicle I wanted in a great color for the right price.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re thrilled to hear you got the exact vehicle you wanted at the right price! Thanks for choosing us—we hope you love your new ride!
Great price and sales sevice!
Great price and sales sevice! Bre did a great job and followed through on all the details.
Great price and sales sevice!
Great price and sales sevice! Bre did a great job and followed through on all the details.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your amazing review! We will make sure Bre sees this.
Bre Garner provided us with such excellent customer
Bre Garner provided us with such excellent customer service when she sold us our 1st CRV nearly 10 years ago that we bought our new CRV with her too! When our daughter needed to buy her 1st car, Bre treated her with respect and went above and beyond to make what could have been an anxiety provoking experience easy and even pleasurable.
Bre Garner provided us with such excellent customer
Bre Garner provided us with such excellent customer service when she sold us our 1st CRV nearly 10 years ago that we bought our new CRV with her too! When our daughter needed to buy her 1st car, Bre treated her with respect and went above and beyond to make what could have been an anxiety provoking experience easy and even pleasurable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're delighted to hear you appreciated our pricing and that Bre provided excellent service. We'll be sure to share your feedback with her. Looking forward to serving you again!
Convenient, knowledgeable, polite, clean, efficient,
Convenient, knowledgeable, polite, clean, efficient, honest. Shuttle service was excellent. Service completed on time. Will use them again.
Convenient, knowledgeable, polite, clean, efficient,
Convenient, knowledgeable, polite, clean, efficient, honest. Shuttle service was excellent. Service completed on time. Will use them again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so for much for this amazing review. We will see you soon.
The sale Representative who worked with me was very
The sale Representative who worked with me was very friendly and helpful in answering my questions and concerns. Thank my nephew’s referral. Ourisman Honda of Laurel rocks!
The sale Representative who worked with me was very
The sale Representative who worked with me was very friendly and helpful in answering my questions and concerns. Thank my nephew’s referral. Ourisman Honda of Laurel rocks!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We're glad you had a great experience and truly appreciate your nephew’s referral. Ourisman Honda of Laurel is happy to have helped!
I had an amazing experience at Ourisman Honda of Laurel
I had an amazing experience at Ourisman Honda of Laurel thanks to Bre and Laura! From start to finish, they made the process smooth, stress-free, and actually enjoyable. Bre was incredibly knowledgeable, patient, and attentive—she really took the time to listen to what I needed and helped me find the perfect fit. Laura was just as fantastic—friendly, professional, and made the paperwork side of things feel effortless. It’s rare to come across such genuine customer service, but these two went above and beyond. I highly recommend asking for Bre and Laura if you’re visiting Ourisman Honda—they’re a dream team!
I had an amazing experience at Ourisman Honda of Laurel
I had an amazing experience at Ourisman Honda of Laurel thanks to Bre and Laura! From start to finish, they made the process smooth, stress-free, and actually enjoyable. Bre was incredibly knowledgeable, patient, and attentive—she really took the time to listen to what I needed and helped me find the perfect fit. Laura was just as fantastic—friendly, professional, and made the paperwork side of things feel effortless. It’s rare to come across such genuine customer service, but these two went above and beyond. I highly recommend asking for Bre and Laura if you’re visiting Ourisman Honda—they’re a dream team!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the amazing review! We're thrilled Bre and Laura made your experience so smooth and enjoyable. They truly are a dream team, and we appreciate your recommendation!
Went to ourisman Honda of Laurel to buy parts and order
Went to ourisman Honda of Laurel to buy parts and order an extra key for my suv. The gentleman at the service desk was professional and knew what he was doing while assisting me with my orders. Thanks to Mohamed Jalloh for being a team player and making my overall experience excellent!
Went to ourisman Honda of Laurel to buy parts and order
Went to ourisman Honda of Laurel to buy parts and order an extra key for my suv. The gentleman at the service desk was professional and knew what he was doing while assisting me with my orders. Thanks to Mohamed Jalloh for being a team player and making my overall experience excellent!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We're glad Mohamed Jalloh made your experience excellent. We appreciate your visit and look forward to helping you again soon!