.jpg)
.jpg)
.jpg)
.jpg)
.jpg)
.jpg)
Reviews
Friendly and thoughtful, Alex was very nice to work with. The price and turn around time were reasonable and
Friendly and thoughtful, Alex was very nice to work with. The price and turn around time were reasonable and
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad our team could provide thoughtful and welcoming service during your RX 350’s service appointment. Knowing that our pricing and turnaround time met your expectations means a lot to our service department. Kenneth Jones [email protected]
Friendly, reliable, thorough and always feel like they r looking out for me And what is in my best interests and safety
Friendly, reliable, thorough and always feel like they r looking out for me And what is in my best interests and safety
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about our team’s reliable and thorough service highlights our focus on your safety and best interests. Knowing our efforts to keep you safe resonate with you means a lot to our service department. Kenneth Jones [email protected]
After a "tire pressure" warning popped up on my dashboard, I made an appointment the following day with my dealership. Following a quick diagnosis, my car was fitted with a new tire and a complimentary car wash - all efficiently accomplished while I waited. High praise for service advisor Rhina Romero, who handled the issue with professionalism and courtesy.
After a "tire pressure" warning popped up on my dashboard, I made an appointment the following day with my dealership. Following a quick diagnosis, my car was fitted with a new tire and a complimentary car wash - all efficiently accomplished while I waited. High praise for service advisor Rhina Romero, who handled the issue with professionalism and courtesy.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that our quick diagnosis and tire replacement on your NX 350h met your needs is rewarding. Your praise of the efficient service and complimentary wash means a great deal to us. We're glad our advisor provided professional, courteous support. Kenneth Jones [email protected]
Excellent communication and customer support. Was able to buy online and have the car delivered 75 miles away!
Excellent communication and customer support. Was able to buy online and have the car delivered 75 miles away!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Your praise for our smooth online purchase process and 75-mile delivery reflects our focus on convenient, transparent service. Knowing that our communication and support met your expectations is rewarding. Thank you for choosing our dealership for your new Lexus ES 350e. Kenneth Jones [email protected]
Eric was on loan from Toyota for handling our finances. He was very helpful and very nice to work with. I returned today to get a lesson from Alan on how to operate the car. He was excellent and so patient. I wish we had bought the car from him.
Eric was on loan from Toyota for handling our finances. He was very helpful and very nice to work with. I returned today to get a lesson from Alan on how to operate the car. He was excellent and so patient. I wish we had bought the car from him.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus Monterey Peninsula! Kenneth Jones [email protected]
Service was handled in an good amount of time. Care was cleaned after service was complete
Service was handled in an good amount of time. Care was cleaned after service was complete
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing the service on your RX 450hL was completed promptly and that your vehicle was returned clean means a lot to our service team. Kenneth Jones [email protected]
Great service, there was a live rooster named Lenny, you do need to get slightly better coffee. Otherwise great..
Great service, there was a live rooster named Lenny, you do need to get slightly better coffee. Otherwise great..
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you found our service outstanding means a lot to our team. We’re sorry our coffee didn’t meet expectations and appreciate your suggestion on improving it. We look forward to taking care of your RX 350 next time. Kenneth Jones [email protected]
Surprised me with added service not scheduled to which I declined. When service was complete I turned in the loaner and that's when they told me I needed a new battery- too late and should have called me before completing the service.
Surprised me with added service not scheduled to which I declined. When service was complete I turned in the loaner and that's when they told me I needed a new battery- too late and should have called me before completing the service.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Kenneth Jones [email protected]
Austin and Lexie, made it extremely easy to get my service done and on with my day.
Austin and Lexie, made it extremely easy to get my service done and on with my day.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing we could get your RX 450h serviced quickly so you could stay on schedule is rewarding. Your kind words and five-star rating mean a lot to our service department. Kenneth Jones [email protected]
Financing was a breeze my sales person, and the finance manager did exactly what they said they would do in held to their word. I appreciate this level of customer service dealing with Lexus. Monterey has been an excellent experience.
Financing was a breeze my sales person, and the finance manager did exactly what they said they would do in held to their word. I appreciate this level of customer service dealing with Lexus. Monterey has been an excellent experience.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hearing that the financing process was a breeze and our team held to their word means a lot to us. Thank you for choosing a new Lexus RX 350, and we’re here to help with anything you need. Kenneth Jones [email protected]