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Reviews
Easy check in. Brett was informative. Service took the amount of time suggested. Car was clean when service was completed. Brett followed up with me the next day.
Easy check in. Brett was informative. Service took the amount of time suggested. Car was clean when service was completed. Brett followed up with me the next day.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your feedback about the easy check-in process highlights our commitment to efficiency. We’re glad the service on your Lexus NX 350h was completed in the suggested timeframe and returned spotless. Knowing you found our follow-up helpful means a lot to our team. Kenneth Jones [email protected]
Friendly Folks, who make it their work to support the customers. It was my first time at the service center. They were wonderful.
Friendly Folks, who make it their work to support the customers. It was my first time at the service center. They were wonderful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that you felt well supported during your first visit to our service center means a lot to our team. We’re glad we could provide friendly support during the service on your RX 350h. Kenneth Jones [email protected]
Very helpful Tommy was responsive and made sure our car was serviced on time and also helped with some technical questions I had.
Very helpful Tommy was responsive and made sure our car was serviced on time and also helped with some technical questions I had.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about our prompt responses and technical guidance highlights how our service team supports drivers. Knowing your Lexus NX 350h was serviced on time and that we could address your questions means a lot to our service team. Kenneth Jones [email protected]
Austin is a very knowledgeable about his job his very experience puts himself into a higher category along with the Lexus dealership. Thank you Austin, keep up the good work.
Austin is a very knowledgeable about his job his very experience puts himself into a higher category along with the Lexus dealership. Thank you Austin, keep up the good work.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you value our service expertise at the same level as any Lexus dealership means a great deal to us. We’re glad the service on your RX 500h matched that standard. Kenneth Jones [email protected]
Everyone at the dealership will go above and beyond to make sure your experience is amazing. They treat me like family and it makes the whole process much easier.
Everyone at the dealership will go above and beyond to make sure your experience is amazing. They treat me like family and it makes the whole process much easier.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your comments about feeling treated like family during the service on your TX 350 truly highlight our team’s commitment to making each visit effortless. Your feedback about our team going above and beyond to ensure an outstanding experience means a lot to us. Kenneth Jones [email protected]
Easy check in process. All my questions were answered. Very professional, accurate, fast and reliable.
Easy check in process. All my questions were answered. Very professional, accurate, fast and reliable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing the check-in process felt easy and that all your questions were answered means a lot to our service department. We’re glad the service on your Lexus NX 250 was fast and reliable, and we look forward to assisting you. Kenneth Jones [email protected]
Very professional service with knowledgeable personnel. They were very timely with service and delivery. Always available for questions.
Very professional service with knowledgeable personnel. They were very timely with service and delivery. Always available for questions.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your RX 350 is in great hands. We’re glad the care during your service felt efficient and professional. Knowing our team’s availability for your questions was helpful means a lot to us. Kenneth Jones [email protected]
I always enjoy the professionalism and service level at Lexus Monterey Bay. My only complaint is the length of time it took to service my car. I was told it would be about an hour when I booked and it actually took almost 2 and a half hours.
I always enjoy the professionalism and service level at Lexus Monterey Bay. My only complaint is the length of time it took to service my car. I was told it would be about an hour when I booked and it actually took almost 2 and a half hours.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that our team’s professionalism and service level consistently meet your expectations is truly rewarding. We apologize for the extended service time on your Lexus RZ 300e and appreciate your patience. Kenneth Jones [email protected]
Has always had good service. Friendly service and sales personnel. Good and effective communication on a regular basis.
Has always had good service. Friendly service and sales personnel. Good and effective communication on a regular basis.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Lexus Monterey Peninsula. Kenneth Jones [email protected]
Check-in was smooth, as was the recall service. Timely and efficient. Service advisor was very pleasant.
Check-in was smooth, as was the recall service. Timely and efficient. Service advisor was very pleasant.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that check-in and recall service on your ES 300h felt smooth and efficient means a lot to our service department. Hearing that you found Victor pleasant is especially rewarding. Kenneth Jones [email protected]