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Reviews
Austin is a very knowledgeable about his job his very experience puts himself into a higher category along with the Lexus dealership. Thank you Austin, keep up the good work.
Austin is a very knowledgeable about his job his very experience puts himself into a higher category along with the Lexus dealership. Thank you Austin, keep up the good work.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you value our service expertise at the same level as any Lexus dealership means a great deal to us. We’re glad the service on your RX 500h matched that standard. Kenneth Jones [email protected]
Everyone at the dealership will go above and beyond to make sure your experience is amazing. They treat me like family and it makes the whole process much easier.
Everyone at the dealership will go above and beyond to make sure your experience is amazing. They treat me like family and it makes the whole process much easier.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your comments about feeling treated like family during the service on your TX 350 truly highlight our team’s commitment to making each visit effortless. Your feedback about our team going above and beyond to ensure an outstanding experience means a lot to us. Kenneth Jones [email protected]
Easy check in process. All my questions were answered. Very professional, accurate, fast and reliable.
Easy check in process. All my questions were answered. Very professional, accurate, fast and reliable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing the check-in process felt easy and that all your questions were answered means a lot to our service department. We’re glad the service on your Lexus NX 250 was fast and reliable, and we look forward to assisting you. Kenneth Jones [email protected]
Very professional service with knowledgeable personnel. They were very timely with service and delivery. Always available for questions.
Very professional service with knowledgeable personnel. They were very timely with service and delivery. Always available for questions.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your RX 350 is in great hands. We’re glad the care during your service felt efficient and professional. Knowing our team’s availability for your questions was helpful means a lot to us. Kenneth Jones [email protected]
I always enjoy the professionalism and service level at Lexus Monterey Bay. My only complaint is the length of time it took to service my car. I was told it would be about an hour when I booked and it actually took almost 2 and a half hours.
I always enjoy the professionalism and service level at Lexus Monterey Bay. My only complaint is the length of time it took to service my car. I was told it would be about an hour when I booked and it actually took almost 2 and a half hours.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that our team’s professionalism and service level consistently meet your expectations is truly rewarding. We apologize for the extended service time on your Lexus RZ 300e and appreciate your patience. Kenneth Jones [email protected]
Has always had good service. Friendly service and sales personnel. Good and effective communication on a regular basis.
Has always had good service. Friendly service and sales personnel. Good and effective communication on a regular basis.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Lexus Monterey Peninsula. Kenneth Jones [email protected]
Check-in was smooth, as was the recall service. Timely and efficient. Service advisor was very pleasant.
Check-in was smooth, as was the recall service. Timely and efficient. Service advisor was very pleasant.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that check-in and recall service on your ES 300h felt smooth and efficient means a lot to our service department. Hearing that you found Victor pleasant is especially rewarding. Kenneth Jones [email protected]
Exceeded my highest expectations. Fixed my electric problem and tire problems in just a few hours.
Exceeded my highest expectations. Fixed my electric problem and tire problems in just a few hours.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that completing your RX 500h’s electrical and tire repairs in just a few hours exceeded your expectations is truly rewarding for our team. Victor and our service department are pleased we could resolve those issues so promptly. Kenneth Jones [email protected]
Amazingly polite and the work was completed when promised. Everything was clearly explained and all questions answered.
Amazingly polite and the work was completed when promised. Everything was clearly explained and all questions answered.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re glad your purchase of the Subaru Outback went smoothly and that all your questions were clearly answered. Hearing that our team’s politeness, timeliness, and clear explanations met your expectations means a lot to us. Kenneth Jones [email protected]
Everyone at the dealership will go above and beyond to make sure your experience is amazing. They treat me like family and it makes the whole process much easier.
Everyone at the dealership will go above and beyond to make sure your experience is amazing. They treat me like family and it makes the whole process much easier.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
Knowing you felt like part of the family and that our efforts made your lease process easier means a lot to our team. We appreciate you choosing us for your TX 350 lease and look forward to supporting you. Kenneth Jones [email protected]