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Reviews
Financing was a breeze my sales person, and the finance manager did exactly what they said they would do in held to their word. I appreciate this level of customer service dealing with Lexus. Monterey has been an excellent experience.
Financing was a breeze my sales person, and the finance manager did exactly what they said they would do in held to their word. I appreciate this level of customer service dealing with Lexus. Monterey has been an excellent experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hearing that the financing process was a breeze and our team held to their word means a lot to us. Thank you for choosing a new Lexus RX 350, and we’re here to help with anything you need. Kenneth Jones [email protected]
Service seemed to be going well then took a left turn. They somewhat addressed an issue of overpriced parts but then still managed to overcharge.
Service seemed to be going well then took a left turn. They somewhat addressed an issue of overpriced parts but then still managed to overcharge.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
The service team provided great customer service and communicated well during the service. They provided a loaner vehicle to make sure that I could continue on my way.
The service team provided great customer service and communicated well during the service. They provided a loaner vehicle to make sure that I could continue on my way.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that you found our communication clear during the service means a lot to our service team. We’re pleased we could provide a loaner vehicle so your ES 300h maintenance didn’t slow you down. Kenneth Jones [email protected]
Very professional, caring. Helped me make the deal come together. Isaiah was very good. Ken Jones came through to make it all work. Finance guy Orlando made the paperwork easy. I would definitely use Monterey Lexus again. Lexus owner since 1993.
Very professional, caring. Helped me make the deal come together. Isaiah was very good. Ken Jones came through to make it all work. Finance guy Orlando made the paperwork easy. I would definitely use Monterey Lexus again. Lexus owner since 1993.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
After over thirty years of Lexus ownership, your continued loyalty means a great deal to us. It’s wonderful that Ken and Isaiah guided your RX 450h purchase smoothly and that our finance team simplified the paperwork. Knowing you’d turn to our dealership again is particularly rewarding. Kenneth Jones [email protected]
Great customer service. They were friendly and delivered on time. Informative as to what was needed
Great customer service. They were friendly and delivered on time. Informative as to what was needed
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the five-star rating! We're glad our service department delivered friendly, on-time care for your Lexus ES 300h and explained exactly what was needed. Kenneth Jones [email protected]
Everyone at Lexus Monterey Peninsula was very friendly and helpful. From the Sales team, finance, and service. We look forward to a long and happy relationship.
Everyone at Lexus Monterey Peninsula was very friendly and helpful. From the Sales team, finance, and service. We look forward to a long and happy relationship.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that sales, finance, and service felt welcoming and supportive means a lot to our team. We look forward to a long and happy relationship and to providing continued service for your TX 500h. Kenneth Jones [email protected]
Kind explains their service and what my maintenance plan was. Also let me knw the car was good no problems were found. Thank you
Kind explains their service and what my maintenance plan was. Also let me knw the car was good no problems were found. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your feedback on our clear explanation of your service and maintenance plan reflects how our service department strives for transparency. Knowing you left confident that your Mazda CX-90 had no issues means a lot to us. Kenneth Jones [email protected]
Staff is friendly and efficient, made this experience really smooth. Definitely recommend getting your next car with them.
Staff is friendly and efficient, made this experience really smooth. Definitely recommend getting your next car with them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re glad the purchase of your new Lexus IS 350 felt seamless thanks to our friendly, efficient team. Knowing you’d recommend us for your next car means a lot to our team. Kenneth Jones [email protected]
Alex did a great job communicating with me. Service Department found and fixed the issue with Pearl, my Lexus.
Alex did a great job communicating with me. Service Department found and fixed the issue with Pearl, my Lexus.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
The advisor was courteous and informative. We appreciate cleaning of the interior and exterior of car.
The advisor was courteous and informative. We appreciate cleaning of the interior and exterior of car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear our service advisor was courteous and informative, and that your RX 400h received the thorough interior and exterior cleaning you appreciated. Your praise means a lot to our service team. Kenneth Jones [email protected]