King Kia

My problem was with the AI contact point at King. Stupid me, I thought Olivia King was a person, and I emailed "her" several times with requests. Before I went in, cars.com asked me to review "her" and the email included a photo of a woman, again making me think I was dealing with a human. When I went in, I asked to speak with her, and was finally told she didn't exist. But was I embarrassed and did I feel stupid! It was very deceptive. And this is not how you want a customer to feel when you're selling something. You need to make it clear up front that the email contact is an AI contact, and any salesperson will be there to help at appointment time. Other than that, it was a good experience. King even allowed the car to be driven 33 miles to my mechanic for an inspection. That's extraordinary. The car was in good shape, and we closed after returning from the inspection.

Professional attitudes without sales pressure. Salesman provided details with every question asked. Couldn’t be more helpful.

I purchased a new 2025 Kia Sportage from King and Maksym Golenko was my representative. Right from the start Maks was great - very professional and responsive to my questions. I highly recommend Maksym and King Kia!

Max is simply the best salesman! He was very friendly and helpful, he didn’t rush us to make a decision, but instead offered many options, answered all questions thoroughly and got us best possible deal for our new car. Look no further than Max- he is wonderful, kind and knowledgeable on a personal and professional level!

I recently traded in my 2019 Honda Odyssey and purchased a new 2025 Kia Telluride S from this dealership. While I’m genuinely happy with the vehicle itself—the dealership experience left a lot to be desired, and I feel obligated to share the details for anyone else considering doing business here. Let’s start with the positive: the Telluride S is an impressive SUV. The Panthera Metal exterior looks stunning in the sunlight—dark, refined, and a little aggressive in a good way. Inside, the white interior gives it a clean, open, almost luxury feel. The wireless charging is convenient, the technology is easy to use, and the cabin is roomy and well-designed for families. The ride quality is smooth and composed, and I’ve been enjoying driving it every day. If I were reviewing only the car, this would be a 5-star post. However, the process of buying it was long, stressful, and ultimately left me with serious regrets about how I was treated. From start to finish, the entire transaction took over six hours—far longer than what I would consider acceptable. There were long periods of unexplained waiting, and the experience felt more like a test of endurance than a customer-focused process. By the end, I was exhausted and mentally drained, which I now believe may have been part of the strategy to push through a less-than-fair deal. One of the biggest red flags was the salesperson’s dishonesty. He wasn't outright rude, but he was constantly vague, evasive, and at times clearly fibbing. When I asked direct questions about features or fees, he would sidestep or give half-answers. I was also told that certain features—like touchless/keyless entry—were included, only to later discover they were not part of the S trim. It’s frustrating and disappointing to be misled about basic features on a brand-new car, especially when you’re trusting a professional to guide you through a major purchase. The biggest source of frustration, however, was the trade-in process. The dealership offered me only $12,000 for my well-maintained 2019 Honda Odyssey. I had a feeling it was low, but after hours of negotiations, I was worn down and accepted it. A few days later, I saw the exact same vehicle on their lot being listed for over $21,000. That’s a markup of over $9,000. I understand dealerships need to make money, but that’s not profit—that’s taking advantage. It was a gut-punch and left me with a lingering sense that I had been taken for a ride. The lack of transparency in the valuation and negotiation process only made it worse. Even though the staff were generally polite, and the paperwork at the end went smoothly, I walked away feeling like I had been manipulated into a deal that heavily favored the dealership. I wish I had sold my vehicle privately or gone elsewhere. This wasn’t an experience built on trust or fairness—it was built on pushing a sale, maximizing profit, and wearing down the customer with time and misdirection. In the end, I’m very happy with my Telluride, but I would not return to this dealership or recommend it to others based on my experience. If you do shop here, do your homework beforehand, bring written estimates for your trade-in, ask direct questions—and if you feel like you're not getting a straight answer, don’t be afraid to walk away. I wish I had.

I went in with a friend to help her find a car after a terrible experience at another nearby dealership. We called ahead to see if the car was in stock and Maks was polite, knowledgeable, and helpful right off the bat. When we arrived at the dealership Maks was patient and genuinely listened to what we were looking for. It was a great experience for everyone and we were able to work out a great deal. I’ll also add the finance department was wonderful as well - clearly explained all options and wasn’t pushy about extras. Would recommend Maks to anyone looking to buy a Kia!

1-Star Review for King Kia Gaithersburg I had a very disappointing and unprofessional experience with King Kia in Gaithersburg. I spent the entire week speaking with Paul about a Kia Forte I was seriously interested in purchasing. I waited all Saturday morning for the vehicle to finally pass inspection so I could come in to test drive and complete the purchase. Once the car was cleared, I called Paul and let him know I was on my way—he knew I was committed. When I was just 20 minutes away, he didn’t even have the courtesy to call me. Instead, he texted to say the vehicle had been sold by one of his associates. No heads-up, no apology, just a last-minute message after I had waited and planned my entire day around this. This was a complete waste of my time and incredibly frustrating. It’s clear there was a serious lack of communication and professionalism at this dealership. I expected better from a business that claims to value customer relationships. Beware if you’re considering buying from here—especially if you’re making a special trip.

Max is a very cool salesman! This is what a person who loves his job should be like! This is the second car we have bought from him and we have never regretted it! Answered all our questions, cleared all our doubts! Offered us the best price and we bought the car! Success and good luck!

Wanted to buy kia soul. Sales representative Max Golenko was great, Finance was great, recommending King Kia over other dealerships any day

I didn’t purchase a vehicle from King Kia but Lana was awesome in getting me the information I requested and was very helpful during the entire process. I highly recommend them for their transparency. Big kudos to Lana.