Reviews
Courteous, professional, and good communication from the
Courteous, professional, and good communication from the service rep. Comfortable and convenient waiting area. Service was faster than anticipated. Definitely a great service experience.
Courteous, professional, and good communication from the
Courteous, professional, and good communication from the service rep. Comfortable and convenient waiting area. Service was faster than anticipated. Definitely a great service experience.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Great overall experience in purchasing our new car.
Great overall experience in purchasing our new car. There was no pressure from the sales team and were a pleasure to work with. The finance consultant was also great to work with. I would highly recommend AutoNation when purchasing a car.
Great overall experience in purchasing our new car.
Great overall experience in purchasing our new car. There was no pressure from the sales team and were a pleasure to work with. The finance consultant was also great to work with. I would highly recommend AutoNation when purchasing a car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear you had such a positive experience with us, Robert! We appreciate your recommendation of AutoNation Buick GMC Laurel and we hope to be of service again in the future.
They went above and beyond to give me the best deal out
They went above and beyond to give me the best deal out of multiple dealerships I had inquired about on purchasing a new truck. Sacramento the GM was amazing and a man of his word. His entire staff was awesome
They went above and beyond to give me the best deal out
They went above and beyond to give me the best deal out of multiple dealerships I had inquired about on purchasing a new truck. Sacramento the GM was amazing and a man of his word. His entire staff was awesome
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Edward, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Moises was a excellent servive advisor and the only one
Moises was a excellent servive advisor and the only one working that Saturday. Many people came in to get vehicle service. It took him some time, but he got everyone check in, telling people there status of there vehicle and check out. Very respectful. Thanks Natasha Collins-Brown
Moises was a excellent servive advisor and the only one
Moises was a excellent servive advisor and the only one working that Saturday. Many people came in to get vehicle service. It took him some time, but he got everyone check in, telling people there status of there vehicle and check out. Very respectful. Thanks Natasha Collins-Brown
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Natasha, we're happy you found our staff to be so supportive during your experience here at AutoNation Buick GMC Laurel. If you ever need help, just give us a call. Happy motoring!
Poor customer service from Jack he had me waiting all day
Poor customer service from Jack he had me waiting all day for my car when the dealership ship offers a shuttle service for customers who live within the vicinity of the dealership. He insinuated that if I left it would take longer for the technician to begin working on my vehicle.
Poor customer service from Jack he had me waiting all day
Poor customer service from Jack he had me waiting all day for my car when the dealership ship offers a shuttle service for customers who live within the vicinity of the dealership. He insinuated that if I left it would take longer for the technician to begin working on my vehicle.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Courtney, we appreciate you taking the time to respond. The staff at AutoNation Buick GMC Laurel take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (301) 263-6380. We hope to hear from you.
My vehicle was held for a year with no communication and
My vehicle was held for a year with no communication and repairs were not accurately done as my vehicle still has issues.
My vehicle was held for a year with no communication and
My vehicle was held for a year with no communication and repairs were not accurately done as my vehicle still has issues.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for letting us know about your recent visit to AutoNation Buick GMC Laurel. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (301) 263-6380 so we can work towards a resolution. We look forward to hearing from you.
Everyone was nice and respectful and the process went
Everyone was nice and respectful and the process went smoothly. I will be back for another vehicle.
Everyone was nice and respectful and the process went
Everyone was nice and respectful and the process went smoothly. I will be back for another vehicle.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear you had such a positive experience with us, Brian! If you need more help, our team is available to talk -- safe travels!
i would recommend this dealership to anyone needing
i would recommend this dealership to anyone needing service on their car/truck. Employees are very friendly and accommodating.
i would recommend this dealership to anyone needing
i would recommend this dealership to anyone needing service on their car/truck. Employees are very friendly and accommodating.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, your wonderful feedback and rating mean a lot to us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent service is the reason I keep coming back all
Excellent service is the reason I keep coming back all the way from Upper Marlboro.
Excellent service is the reason I keep coming back all
Excellent service is the reason I keep coming back all the way from Upper Marlboro.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Buick GMC Laurel. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Buick GMC Laurel. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
I cannot say enough great things about our experience
I cannot say enough great things about our experience with Buick and Richard Harris at the dealership! From start to finish, Richard was outstanding. He was incredibly communicative throughout the process, always keeping us updated and answering our questions promptly and thoroughly. What stood out was how much Richard went above and beyond to help us. Not only did he assist us in selling our BMW, but he also made purchasing our new car smooth and stress-free. He was knowledgeable, professional, and genuinely cared about ensuring we were happy with our decision. Richard is your guy if you’re looking for a dealership with excellent customer service and a salesperson who truly prioritizes your needs. Thanks to him, we’re thrilled with our new car and couldn’t be happier with the experience! We highly recommend him!
I cannot say enough great things about our experience
I cannot say enough great things about our experience with Buick and Richard Harris at the dealership! From start to finish, Richard was outstanding. He was incredibly communicative throughout the process, always keeping us updated and answering our questions promptly and thoroughly. What stood out was how much Richard went above and beyond to help us. Not only did he assist us in selling our BMW, but he also made purchasing our new car smooth and stress-free. He was knowledgeable, professional, and genuinely cared about ensuring we were happy with our decision. Richard is your guy if you’re looking for a dealership with excellent customer service and a salesperson who truly prioritizes your needs. Thanks to him, we’re thrilled with our new car and couldn’t be happier with the experience! We highly recommend him!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!