Golling Chrysler Dodge Jeep Ram of Roseville

Thanks for the great review! We appreciate you and your business here at Golling of Roseville. We look forward to serving you in the future.

Thanks for the great review! we look forward to serving you in the future.

I'm sorry that you had a bad experience in our sales department. Unfortunately, inventory levels are still very low, and vehicles move very fast. As far as the pricing issue, I assure you that we don't do "bait and switch". It sounds like we just ran out of the car you were looking for. If you have any questions, please feel free to reach out. My email is adam.holcomb@golling.com. I'll do what I can to help.

Tressia, Can can put this up on evey review site, but it doesn't change the facts. This becoming harassment. We did the work, we test drove the car, and I have video to prove this. As I tried to showed you on the video we have from our security system (you refused to look at the video), we did the work, and test drove the vehicle. Not only was your vehicle test driven, but it was test driven a second time by the service manager. We were unable to hear the clicking noise you are referring to, and even invited you back to take a test drive with the manager himself (you refused). As far as the wheel alignment is concerned, we have a record of the before and after measurements. (with the VIN recorded) The reason your car is pulling is we recommended new tires after the alignment, and again, you declined the new tires. I'm not sure why you are refusing to look at the videotape, or allow us to check the measurements of the alignment. The video clearly shows us driving the car (twice), the measurement would tell you if we did the alignment. Please remove this review, it is incorrect, and we don't deserve it. Again, we are willing to show you the security video, have the alignment checked to insure accuracy, and take a test drive with you to hear the clicking noise. Feel free to reach out if you would like to restart the conversation, i'm always willing to help. Adam Holcomb, General Manager adam.holcomb@golling.com

Dave, I understand that you are upset, but the Commander was a AS IS car. We fully disclosed from the start that this car, at the time of sale, was AS-IS. We disclosed this in the window on the buyers guide , and also in the paperwork you signed, acknowledging it was AS IS. I would be more than happy to help. Please reach out to me at adam.holcomb@golling.com, I'll do what I can to help.

Thank you Jaden for your help with the transition of my car to the van!

Shiela, I'm sorry that you feel this way, I understand because warranties can be confusing. The battery warranty process is set by the the manufacture, not Golling CJDR of Roseville. We do not warranty the battery, the manufacture does. The manufacture requires you to bring in the car to test the battery and the charging system. We have no control of the process. If we didn't follow the process set by the manufacture, they will not warrantee the battery. With that said feel free to contact me if you have any questions. Thank you for your feedback, we can only improve when we know what the problem is. Adam Holcomb, General Manager adam.holcomb@golling.com.

As i said in the dealership, i paid Golling, not Chrysler, my receipt says Golling, not Chrysler, The MOPAR battery says 3 year free replacement not all warranties go through Chrysler. No where does anything say Chrysler. You sold a Chrysler MOPAR product, your warranty is with Chrysler, not mine. What did you expect, me to push the car in? as you condescendingly said, it isn't your problem. When i buy a battery at AutoZone they dont require the car to be tested. I believe it is your policy just to get the car in to try and sell repair work. The AutoZone battery i purchased because of you, is working just fine. I have had 3 Grand Cherokees and my wife wants another new one. If she convinces me to buy another, it surly won't be from you.

I understand again how you feel, but again we are not the manufacture. As you say in the post above, we sold you a MOPAR product. We are the retailer. Anything you buy is warranted by the manufacture, not the retailer. You're more then welcome to call FCA and ask them if you wish. If you would like, I can print out and give you a copy of their policy The reason they ask you to bring in the car is they want to make sure it's the battery, not the charging system of the car that is causing the battery to discharge. I'm sorry this is confusing you, but this is how the process works. Adam Holcomb, General Manager.

Not according to FCA. If you like i will send you their response, hopefully it wont be to confusing

Just to let everyone know, Stellantis is making this right, they're reimbursing me for the battery I had to buy at a local auto store that Golling wouldn't warranty. Thank you Stellantis.