Reviews
No one was at the front to check me in, had to go look
No one was at the front to check me in, had to go look for someone. Employees walked through without even acknowledging that I was standing there. Poor customer service !!
No one was at the front to check me in, had to go look
No one was at the front to check me in, had to go look for someone. Employees walked through without even acknowledging that I was standing there. Poor customer service !!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Rogue had only 10000 miles-excellent!
Rogue had only 10000 miles-excellent! Theresa was great to work with. Sales manager was equally nice.
Rogue had only 10000 miles-excellent!
Rogue had only 10000 miles-excellent! Theresa was great to work with. Sales manager was equally nice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This is second time I took truck for same problem First
This is second time I took truck for same problem First time they charged me 500+ dollars And problem went away for maybe 50 miles I went this time and they
This is second time I took truck for same problem First
This is second time I took truck for same problem First time they charged me 500+ dollars And problem went away for maybe 50 miles I went this time and they
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Andrea Mitchell was a breath of fresh air!
Andrea Mitchell was a breath of fresh air! Honest hard working and took the time to listen to what we wanted! Andrea took the stress and worry out of buying an automobile!
Andrea Mitchell was a breath of fresh air!
Andrea Mitchell was a breath of fresh air! Honest hard working and took the time to listen to what we wanted! Andrea took the stress and worry out of buying an automobile!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I made an appointment a week ahead of time for 9:15 am
I made an appointment a week ahead of time for 9:15 am for 2 recalls. Service department did not touch my car. They called around 3:15 and wanted my car for another day, because they were backed up. I already paid for an Uber, as Gray Daniels was going to charge $65 a day for a rental. They could not guarantee a rental would be available the day of my appointment. And I couldn’t rely on the possibility of being even more late for work with the “courtesy shuttle”, that may or may not have been able to take me from Crossgates to Ridgeland (their words exactly). So asking me for another day with my car, and paying for Uber again, because “they were backed up” the day of MY appointment was off the table. They still insisted I would have to pay for a rental or Uber. My uber picked me up a little before 4pm. Halfway to Gray Daniels, they called. Miraculously, a technician would service my car and have it ready by 5:30. So irritating to deal with Gray Daniels on this go round. Highly disappointed that Nissan had 2 recalls, and yet I have to pay for my own transportation. A loaner should be given. That’s taking care of your customer. Other dealerships offer loaners.
I made an appointment a week ahead of time for 9:15 am
I made an appointment a week ahead of time for 9:15 am for 2 recalls. Service department did not touch my car. They called around 3:15 and wanted my car for another day, because they were backed up. I already paid for an Uber, as Gray Daniels was going to charge $65 a day for a rental. They could not guarantee a rental would be available the day of my appointment. And I couldn’t rely on the possibility of being even more late for work with the “courtesy shuttle”, that may or may not have been able to take me from Crossgates to Ridgeland (their words exactly). So asking me for another day with my car, and paying for Uber again, because “they were backed up” the day of MY appointment was off the table. They still insisted I would have to pay for a rental or Uber. My uber picked me up a little before 4pm. Halfway to Gray Daniels, they called. Miraculously, a technician would service my car and have it ready by 5:30. So irritating to deal with Gray Daniels on this go round. Highly disappointed that Nissan had 2 recalls, and yet I have to pay for my own transportation. A loaner should be given. That’s taking care of your customer. Other dealerships offer loaners.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We strive to provide the very best service. Unfortunately, with us having high volume in our shop, some repair/recalls are taking a little longer than expected. Since Nissan does not provide us with loaners, we made sure your vehicle could get worked in as quick as we could, so you did not have to have a rental. If you have any questions, feel free to reach out to us.
I appreciate my car FINALLY getting fixed AFTER the 3:15 pm phone call and me expressing my disappointment that my car had not be serviced since the initial drop off at 8:45am, in fact, had not even been looked at all. My appointment was scheduled well in advance. My uber was scheduled well in advance to make sure I could get to work and back to your location after work. My appointment should be honored. The customer should not be out of pocket money due to your end “being busy”. That’s an internal problem with your establishment, not the customer.
Paid to have a problem fixed.
Paid to have a problem fixed. They said fixed but not fixed. Also rotated and balanced tires which they said was problem-not so. Put 37pounds of air in my tires when it should have been 33 Psi. Service manager and service tech went for a ride with me and saw the problem was still there. Lesson learned by me.
Paid to have a problem fixed.
Paid to have a problem fixed. They said fixed but not fixed. Also rotated and balanced tires which they said was problem-not so. Put 37pounds of air in my tires when it should have been 33 Psi. Service manager and service tech went for a ride with me and saw the problem was still there. Lesson learned by me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for coming back and test driving with our service manager. At this time, we could not duplicate the concern. If you can get vehicle to duplicate, we would be willing to retest drive with you. If you have any questions, feel free to reach out to us.
Bailey and the whole crew are amazing!
Bailey and the whole crew are amazing! They thoroughly explain every service, and they got me in and out there promptly. They go above and beyond to make the customer experience great!
Bailey and the whole crew are amazing!
Bailey and the whole crew are amazing! They thoroughly explain every service, and they got me in and out there promptly. They go above and beyond to make the customer experience great!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Ms. Havrilla, thank you so much for the five-star review and the feedback. We look forward to seeing you on your next visit. If you have any questions, feel free to give us a call. Have a great weekend.
Ms. D (Sales)? Casey (Finance), Mark (GM) BEST CREW EVER!
Ms. D (Sales)? Casey (Finance), Mark (GM) BEST CREW EVER! ♥️ They go above and beyond. Ask for Ms. Debra and she will take really good care of you.
Ms. D (Sales)? Casey (Finance), Mark (GM) BEST CREW EVER!
Ms. D (Sales)? Casey (Finance), Mark (GM) BEST CREW EVER! ♥️ They go above and beyond. Ask for Ms. Debra and she will take really good care of you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Ms. Keya, thank you so much for the five-star review and the kind words about Ms. D, Casey, and Mark. Hope you enjoy your new vehicle! If you have any questions, feel free to reach out to us. Have a great weekend.
Salesperson was great.
Salesperson was great. The buying experience was really easy and the process was quicker than I thought
Salesperson was great.
Salesperson was great. The buying experience was really easy and the process was quicker than I thought
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the five-star review and the feedback. Hope you enjoy your new vehicle. Feel free to reach out to us if you have any questions. Have a great weekend.
The purchase from the dealership was great when I brought
The purchase from the dealership was great when I brought the vehicle in for service they did a good job answered all my questions I appreciate it
The purchase from the dealership was great when I brought
The purchase from the dealership was great when I brought the vehicle in for service they did a good job answered all my questions I appreciate it
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the good review and the feedback. If you have any questions. feel free to reach out to us.