Reviews
No appointment needed
went to express service for oil change and to check suspension for noise. Corey took care of me. all completed on time and no problems found. noise is gone (could have been frozen).
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
awesome service. wonderful hospitality
everyone was very helpful from the time i entered until my exit. i didn't ask a question and not get a satisfying answer. you have a great crew.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
good buying experience
My questions were addressed promptly. My need for a more affordable deal was honered. delivery was set to accomadate my schedual.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Robert - Thank you for the review. I'm happy to know you had a positive experience at our dealership. We look forward to seeing you again in the future for all of your automotive needs. Also, remember to find us on Facebook and Twitter for the latest specials from our service department. Sincerely, Fiori Gonzalez BDC Manager/Internet Director fgonzalez@hondaofnewrochelle.com
An unfun errand made super easy and pleasant!
Professional, friendly assistance at check in, Mike was thorough about what needed to be done to the car, how long it would take, and I liked that he even told me what didn't need to be done yet which I thought did! Bathrooms were spotless! Didn't have any donuts but they looked tempting. Easy to settle up the bill and I was out very quickly with a cheerful goodbye and a word of appreciation for my patronage - what could be better?
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent Service
My iPhone was not in syn w/ my CRV N my phone needed battery to check - found a charger I could use and solved the problem after oil change
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
As soon as I walked in to the dealership I was greeted with a warm welcome. Its overlooked at other dealerships so that was a welcomed surprise. I also liked how I was able to sit down with my salesperson. Tommy was his name. He asked specific questions so I can find the perfect car instead of showing me cars out of my price range. He found the perfect car for me.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Matthew - I really appreciate you taking time to write this nice feedback about our dealership. We focus on providing prompt service as well as being friendly and professional. It's helpful to know that we are meeting our goal in regards to that. If you have any further problems, or even just a question, please come back to see us. Also, check out our Facebook and Twitter pages to stay connected with special deals and promotions. Fiori Gonzalez BDC Manager/Internet Director fgonzalez@hondaofnewrochelle.com
Leasing a new Accord
The Sales Associate Paul Mecca, the ease of leasing, the "no haggling" process, all made leasing a new Accord at Honda of New Rochelle a pleasant experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Robert - Congratulations on your new Accord! It's a tremendous vehicle that I'm sure you'll really enjoy. Paul is a great asset to the team and always does a tremendous job of providing great customer service to all of his guests. We look forward to seeing you again in the future for any of your automotive needs! Fiori Gonzalez BDC Manager/Internet Director fgonzalez@hondaofnewrochelle.com
Great service from service rep.
I liked the fact that the young lady took her time with me to explain what was going on with my car and what was needed to fix and what could be put off until next service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jammie - Our team works hard to provide great customer service and expert knowledge to all of our guests and it's always nice when a customer lets us know we are succeeding. Thank you for the kind words and we look forward to seeing you again for your next service appointment. Fiori Gonzalez BDC Manager/Internet Director fgonzalez@hondaofnewrochelle.com
I would like to start off by saying one of the girls that...
I would like to start off by saying one of the girls that answer the phone was very unprofessional. But after making a complaint to Joe Carusone the Sales Manager he reinsured me that he would rectify the situation. He apologized over and over for her behavior and by the end of the day I was told that she was dealt with accordingly. That showed me that they values their customers business and customers always comes first. Joe is awesome!! My Sales Consultant Hassan Khan was also great. He took his time with me and my husband and worked with in our budget. I never felt pressured into buying a car. He was very professional and did a great job with helping me pick out a prefect car for me in my price range. They have a great team working there. I was referred there by one of my co workers and I will definitely be doing more business with Hassan in the near future. I will be sending some referrals their way!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words and I am so pleased to hear that you had such a wonderful experience at Honda of New Rochelle. It's always great to know when we are succeeding in our everyday goals of providing great customer service and expert knowledge to all of our guests. We look forward to seeing you again in the future and hope you choose us for all of your automotive needs. Also, remember to find us on Facebook and Twitter for the latest specials from our service department. Sincerely, Fiori Gonzalez BDC Manager/Internet Director fgonzalez@hondaofnewrochelle.com
Thank you for the kind words and I am so pleased to hear that you had such a wonderful experience at Honda of New Rochelle. It's always great to know when we are succeeding in our everyday goals of providing great customer service and expert knowledge to all of our guests. We look forward to seeing you again in the future and hope you choose us for all of your automotive needs. Also, remember to find us on Facebook and Twitter for the latest specials from our service department. Sincerely, Fiori Gonzalez BDC Manager/Internet Director fgonzalez@hondaofnewrochelle.com
Great Service Department at Honda of New Rochelle
Bob in the service department was great fixed the problem with pride and excellence with all the right mechanics. I would recommend this service department to all Honda owners.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase