Brown Honda

I went in today at around 10am with an appointment at 11am with Jordan Shuman, and I cannot say anything negative at all about my experience. I was very scared at first because I'm a first-time young buyer, but it was truly amazing. I found just the car I wanted, and test drove it practically right away, and I knew it was my car, and we went into paperwork right away. Jordan knew my price range and kept it in mind when showing me numbers, and he was just an amazing person to buy a car through. I was out of the dealership at around 1:30, so it was a super-fast process but incredibly detailed. I didn't feel lost at all. I absolutely loved my experience at Honda Brown, and in the future, when my lease is up, if I want a Honda again, I will be coming back!

These people are looking out for themselves and not the consumer They are way way over priced for repairs. Call other Honda service shops BEFORE paying Any Toledo Honda dealer They own all the dealerships and have no real competition Stay clear. Drive anywhere else! Honda dealerships in Ann Arbor are great and do not price gouge services. The most recent reviews are 1 star Your community is starting to feel the pain of your nasty workers and higher prices. I will never recommend your dealerships to anyone. Ever

Buyers remorse unresolved. This business is not what it used to be. I’m very disappointed.

Buyers remorse not corrected. Very unhappy with car I’ll be paying on for the next six years.

Horrible place to buy a car. Johnny was unprofessional and rude. Regret coming to this place give your business to a company that deserves it. Sold me a car with dry rotted tires, covered them up with tire shine. Absolutely horrible people. Save your hard earned money for another company. Update- Manager called me. Rude, disrespectful. Called me an unhappy person. Highly recommend chosing another dealership. Issues we have had. When vehicle was purchased the dealership wrote into the contract that the car would be tinted. They attempted to not pay and the manager said this was not the deal even tho it is written into the purchase of the vehicle. Vehicle has dry rotted tires. They refuse to rectify issues even tho they lawfully cannot sell a vehicle in the state of Ohio with unsafe tires. Johnny the sales guy who sold us the vehicle was very rude. Made us jump threw hoops and thought we were trying to scam them. I was supposed to be the main signer on the loan. They switched me out with my Co signer, making me the co and my co the main signer. Car has a bad battery. Dealership failed to inform me that even tho they sold me a car with a factory warranty, it can't be serviced by them. I have purchased 20 plus vehicles from dealerships in my life and this tops the worst experience I've had. Do not use these guys.

Local dealership with friendly and helpful staff and good customer service. I’ve been a Brown Honda customer for 30+ years. Faces have changed over that time, but everyone is knowledgeable and helpful. It was a pleasure to work with Derrick Mosley to buy my 2025 CRV Hybrid Sport.

Our salesman, Johnny Grimmett is the Costco Auto Program contact for Brown. He had a car ready to show us. We liked it, and asked him for pricing. He produced a cost sheet on Costco letterhead showing the discount as $1,975.00, however, we would be required to purchase a $900.00 protection package. The sheet clearly showed the trade in of my wife’s exceptional 2018 CRV-EX as $18,000.00. The reason that I decided to trade it in was to get the sales tax exclusion. We said yes to the deal, and were turned over to Derek, the finance guy. After high pressuring us to purchase another protection package, which we declined, he produced the buyer’s order for signature. I told my wife to sign. I didn’t look at it because Johnny had already shown me the numbers. Derek refused to give us any paper work until the check that I dropped off the next day cleared. That took a week until I got the paperwork. When I checked it over I got a rude awakening! Derek had pulled the classic “Bait and Switch”. He had changed the trade from $18,000.00 to $16,735.00, the difference being the sales tax exclusion. He and Johnny both tried to tell me that our effective trade in is $18,000.00. What a bunch of bull! Brown is not entitled to any of the tax exclusion. I have asked Johnny twice for a copy of the original cost sheet showing the $18,000.00 trade in. He has refused. All things considered, we not only did not save anything, we actually ended up $190.00 in the hole. In summary, AVOID BROWN HONDA LIKE THE PLAGUE ! Terrible experience. One that we will not forget.

It has been our pleasure to work with Derrick Moseley in purchasing our Honda Crv. His high level of professionalism and knowledge of the product are impressive! Coupled with his casual, friendly personality, we felt comfortable and confident with all of our interactions. We will continue to do business with him and I will recommend my friends to him as well!!

I recently purchased a new Honda Accord from Brown Honda. Truly enjoyed the whole experience from picking out a vehicle all the way through the financing of it. I was approached in the parking lot by Derek a sales consultant there who was on his way to the back service department. He was so pleasant and outgoing, Stopped what he was doing, and answered all my questions on the vehicles in the lot And Suggested I test drive one or more To see what I thought About the different models. He was very knowledgeable, very patient And made the whole process Very enjoyable. Had my back through the whole process. from picking out a model, a color, the Financing process and even totally customizing all my settings for me and explaining how everything works, Thank you, Derrick For all your help and for your continued support with any questions that I’ve had Since the purchase. Cindi Brock

It was a pleasure working with Derrick M. He was great to deal with. He is very knowledgeable and answered all of our questions. He knew about every option each vehicle was equipped with. We did not feel any pressure at all. We look forward to picking up our new Honda Civic EX-L Ron