Kocourek Ford

From the time we arrived until they finally put the plates on took them over 4 hours. The salesman was so slow and said they were busy but we observed a dozen people standing around doing nothing. Then, when we got down the road we realized there was only one Fob. Called them and they said there was only one and that we'd have to pay $400 - $600 for a second one. We've been buying cars now for over 50 years and never received only one set of keys. He said there was a picture of only one Fob on the website but it didn't say there was only one and the Salesman never told us there was only one. We were so excited with the car that we didn't check the glovebox for a second one until we reached home. Our fault for not asking about the other Fob and for not checking the poor dealer reviews. Guess the reviews were right. The don't give a xxxx about after sales service. Try to find a deal elsewhere.

Can't give them, "0" stars, or I would. Zero integrity zero honesty. This is in regards to the service department, and the parts department. The Parts Manager actually, I believe his name is Jeff, started talking to.me and he had absolutely no reason to, and he pissed me off. Service Dept= complete misrepresentation of their original estimate. Not to mention that they charge an arm and a leg for an oil change, and they don't top off the windshield washer fluid? In 2017 I was very please with the sale department whin I bought my new vehicle from them. The service department is a complete joke though.

I had a very disappointing experience with this dealer when buying a $40000 used car

Very amazing team! Thank you Dave Loehrke, Jordan, and Lance for everything! You are awesome

I used the online app to schedule an appointment for the following: purchase and installation of a set of new tires, diagnose the ABS light, estimate to repair loud exhaust, and an estimate to repair running board that was partially detatched due to rust. The only thing the service center tech was able to do was hook up the diagnostic computer to determine the ABS light was from a sensor by the rear tire. A tech removed the running board without having the intention of repairing it. The requested set of new tires were not ordered nor installed; nor did the service center bother to write up an estimate to repair the exhaust. I was told to take my vehicle elsewhere for service and was advised it should be towed off of their lot due to rust on the frame and undercarriage. I find this interesting as the vehicle was safe with their multipoint inspections the last four or five times I have had it there for servicing over the past five years.

BUYER BEWARE!!!!! DO NOT USE ANY OF THE Kocourek companies. They will drain your bank account dry by their screw ups and lies and expect you to fork out more money. I wish I could give no stars. Not even a year ago I was on the search for a reliable vehicle. Kocourek assured me that a full detailed check of the vehicle was done. We spent over 18K on the car along with a 3K extended warranty. The salesman Billy Woldt said that the car had a full tank a gas for me. Nope was empty. Whatever. Then I started to have issues with the vehicle and had to take it in multiple times and the key phob stop working. They said they can replace it for $200 mind you this was not too long after buying the car. Now my A/C isn't working and of course their team failed to try and figure it out the first time. I had to come back. The second time they said well its gonna be $170.00 for diagnostics and $2200 to fix your A/C and its not covered by the extended warranty. So now they want me to put another 2 grand in the car that I made sure the warranty covered. They were so unhelpful and now I am stuck trying to get my A/C fix right before summer on a car that shouldn't have the issue because they said an inspection was done. Then I was told by the service guy that they don't do the inspections there. So they can even stand by the inspections. I have had sooooo many people in the last 24 hours come to be with their HORROR stories of ANY Kocourek. It is as bad as issues with the vehicle 10 days after they bought it leaking frying the electrical system and they said its not their problem. I have heard several stories like this. FIND SOMEWHERE ELSE -- Get a Toyota or Honda THESE PEOPLE ARE TRYING TO RUN A MONOPOLY AND ARE CROOKS. The people that they have working for them are also incompetent. I also posted multiple comments and reviews on their Facebook page as several others and they blocked all the negative comments about their company. DONT TRUST THESE PEOPLE

Bought a car there and been having a trunk issue with water filling by the spare. So brought it in the first time and they said they patched it. But they didn't, it started to fill again. Went back again and they said the trunk wasn't align so they readjusted it. Just recently it filled up again and they said that the trunk wasn't align and couldn't fix it. Not just that but their was a wire sticking out from under my driver said and I questioned them, they said it was like that when they got it. Took my car to a different shop and they definitely said that the wire was pulled out because it was missing a piece.

Tom and Lance were extremely helpful in the car buying process and I appreciate their patience with a first time car buyer!

My truck broke down in Wausau. I’m from Madison. Truck got towed to kocourek. They put in tranny cooler lines and a new transmission for $7300. There was no wrench light on when it went in. They called me and told me a check engine light showed back up when they were done with the transmission. After I had driven 3 hours one way to get it I saw it had a wrench light on and not a check engine light. I wrench light means power train failure.They said it was a shutter on my grill that had a bad connector. This would not turn on the wrench light. They told me it didn’t affect drivability. I had a Madison dealership look at it and they replaced the transmission pump and nothing else and now there’s no wrench light. At this point I’m not even sure the transmission was even bad in the first place or if Kocourek just shotguns parts at vehicles till the problem is fixed. Save your money take your vehicle elsewhere. Also I called them and tried to get them to help me resolve this and they told me that they can’t do anything.

Just bought a 2018 Ford Escape. Just the vehicle we were looking for. Cassandra Thompson was the sales rep, she knew all the ins and outs of the Escape. Very professional. January 12, 2023