Hanlees Fairfield Toyota

I felt like I was not welcome and sales person we approached not willing to help me to buy the car I want. Take note, we approached him first and not him approached us. Sales person did not great us very well instead he was looking at his phone and stayed on his phone for a minute. His name is Sunny. Because of what I felt. I went to other dealership in Vacaville and bought my new RAV4 that day. Bad customer service equlized to lost of business. That’s my experience anyway.

Great service from my salesperson Diana, she was helpful and communicative. other aspects of transaction were fine - just a bit time consuming

Brandon an excellent service rep! Wiil call him next Time I need service. The only thing I would add is that Hanlees needs a wheel alignment machine for the tundra Toyota’s

They didn't tell me I needed to empty trunk or car. They emptied entire car and then after DUMPED everything into trunk. Looked like it has been ransacked. Also left rear sear protector out and promised to return and didn't so I had to buy a new one. After I complained the "svc rep" threw me a business card for the vallejo guy saying I had to go there. I said I'm not driving to vallejo. He just brushes me off. He was also "going to look into the TPMS problem" and dropped that subject. No thanks.

This dealership has a wide variety of vehicles. Diana & Julio were very attentive to my needs prior to arriving to the dealership.

Alberto, Carl and Brad made this experience a memorable one for me. I appreciated their time and insights on my many questions, and I am stoked with the car I bought!!

CJ is very professional, polite , helpful. People are very friendly and nice to us and they are always smiling.

I would have given 5 stars, but if your asking about the service it was great, but the woman who work behind the counter collecting money are not very nice to your customers..

Brad was outstanding from the start so helpful and attentive. Charles was also fantastic! Both did an excellent job assisting me in getting my car. Thank you!

The person in the front desk was very helpful and knowledgeable about my questions . I thank him for helping me.