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Advertised prices are not ACTUAL prices...
They advertise vehicles on here for WAY less than their actual price. Then, when you call them, they inform you that it's the website's fault (cars.com) for the price, and the truck is actually $20k more than advertised.
We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience and learn more. We look forward to hearing from you. Regards, Lithia Chrysler Dodge Jeep Ram Team
Nightmare Service Experience
Brought in Ram 3500 for mechanical issues… turbo charger replacement and transmission replacement…paid $15000! in repairs. The “extended coverage agreement” was B.S. (Covered Nothing!) Oh! and the cost was over $400 more at pickup than “approved estimate 3 days prior. Customer service is horrible! Left multiple messages with service center that went unanswered. Had to physically show up to service center for answers. Had truck on-site for 2+ months! Again… did I mention how aggravating and unhelpful the service techs were( I won’t mention names!). I hope and pray that I will NEVER need the services of Lithia Dodge in Bend again! There are good Dodge mechanics that will provide you better service and overall experience that are NOT associated with this company!
We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Regards, Lithia Chrysler Dodge Jeep Ram Team
Attacked by the service mechanic while waiting out
Mark Johnson with his roommate friend we were treated horribly and attacked by one of the service mechanic a woman mechanic yelling at me Larry and I don't even smoke cigarettes at all then she started yelling at Mark for smoking close to the building when he was in a designated smoking area we were yelled at by her two times and then the service manager down there how rude and horrible to treat a paying customer ,we never come back to this place you don't attack customers like that yelling at them at the back of a garage door especially being that Mark was in a designated smoking area and I Larry don't even smoke and that bossy mechanic woman yelled at me when I wasn't even smoking ,two times that mechanic lady yelled at him the Front desk lady Makayla was AWESOME though
We acknowledge your review and are currently looking into the events you’ve detailed.
Money doesnt buy you customer service here.
Second vehicle bought from a Lithia dealership. After spending a stupid amount of money on a new Wrangler, I can't even get a return phone call or email from my sales guy or finance guy. No more Lithia for me.
We acknowledge your review and are currently looking into the events you've detailed.
Strung me along for an entire day making me think the vehicle was close to my budget then after running my credit, told me the vehicle was 2k more, putting It well outside my price range.
I appreciate the opportunity to hear more about your recent visit to our dealership. Our customers are our top priority, and we strive for satisfaction. If you are feeling as if your vehicle's needs were not met, then it is apparent we fell short of our customer service goal. Please contact me at your earliest convenience as I would like to further discuss your visit. I look forward to the opportunity to speak with you. Regards, Lithia Chrysler Dodge Jeep Ram Team
Incorrect prices posted
They posted the wrong price on cars.com and strung me along for a full day before mentioning it was the wrong price. A simple, "the car is available but the price is wrong" would have been appreciated. I will not waste my time contacting them again.