Tony Honda Kona

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Statement. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Statement

4.7
(406 reviews)
Sales hours:
Service hours:
View all hours
Service Sales
Monday 7:30am–5:00pm 9:00am–6:00pm
Tuesday 7:30am–5:00pm 9:00am–5:00pm
Wednesday 7:30am–5:00pm 9:00am–5:00pm
Thursday 7:30am–5:00pm 9:00am–5:00pm
Friday 7:30am–5:00pm 9:00am–5:00pm
Saturday 8:00am–4:00pm 9:00am–5:00pm
Sunday Closed Closed
(808) 930-2224 (808) 930-2224

Inventory

See all 6 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2020.
Tony Honda Hilo is proud to serve Hawaii with quality new and used vehicles. Come visit us at 75-5608 Kuakini Highway Kailua-Kona HI 96740 to see our vehicles and take one for a test drive.

If you're looking for a used car in Waipahu Hawaii we can assist you there as well. Visit our inventory page to see our large collection of pre-owned vehicles.
Experience the Difference

Service center

Phone number

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

4.7
(406 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review
5.0

I left the Honda service station feeling AMAZED!

I left the Honda service station feeling AMAZED! All my problems were either solved or repair estimates provided. So here's how it went down. I pulled up and Shayna (20115) came to help. Right off the bat, she was courteous, friendly, and willing to listen. I arrived early in the morning, without a reservation, and was not sure if anything could be done for me. Shayna listened to my problems, and assured me she would try to fit me in. After looking into my history and figuring out the logistics, we determined the proper actions needed to fix my problems. It was the little things that really made her service stand out. I didn't have another driver with me, so she offered a shuttle service to take me to get breakfast if I needed. As the car was being worked on, she would come by and give me a heads up on the progress. I felt well taken care of, and was so grateful to have her helping me with my issues. The cherry on top was when Shayna came to ask me if I would like a complimentary car wash! What?! Out of this world! Before I left, Shayna advised that I could contact her directly to schedule further repairs that were recommended by the technicians. Best service ever! I will recommend! Also the service rep next to Shayna was super helpful as well. I didn't get his name.

5.0

Tony Honda-no ka oi!

Tony Honda-no ka oi!!!! From Nicole directing my call, to sending tech out to my house to check -then fill-my tire, to Rylin at Service , to the tire techs working on my flat tire, everyone showed so much professionalism, but more importantly, ALOHA. Was expecting to pay for a new tire, repair/ service hour charges, the tech driving to my hale/all of it, gulp, but at the end, no charge, just friendly happy staff members who wanted the “ auntie” safe on the road!!! I cannot say enough about how helpful the staff was at Tony Honda. Seriously, no ka oi. An absolutely well run department, which is a reflection on the general manager, for sure. So…… mahalo nui from an extremely satisfied customer!!! You guys are da best! Signed, Christine O’Gorman-Embernate.

1.0

WARNING !

WARNING !! I have been a customer with Honda for years! I brought my car in with a noise and shaking. I was told it was brakes, bushings etc. which I had done about 9 months ago. Since then I have brought my element back several times and was sent home with the same noise. Finally this month they decided it was my bearings and the head of service dept would do the work himself (Jerrell) whom had to remove the wheel and brakes etc to do the bearing and he did not notice all of the rubber seals were leaking grease with the clamps hanging off of them. I went home again with a worse noise and Jerrell lied to the mgr said he told me about it when I picked it up! Sneaky wrote it on my report which I was the fool not to check it but I trusted the " head of the dept." His words when I picked it up were your Cherry all good! My son took the car back because I was afraid of the noise and the mgr. Kiko's response to my son was its her word against my head guy who has no bad reviews ( of course not no one knows who is working on their car) Long story short the noise was still there and the extra noise was a metal dust shield Jerrell bent which dug into my rotor. The mechanic I took it to did the work and said not only was it incompetent but down right dangerous. He said they pressed in the bearings with double tork and warped my new rotors! He found the ball joint not pressed in and much more as soon as he pulled the wheel. They had to replace bearings, ball joint, steering arm and all bushings were falling so everything Honda did I had to have redone. I loved the convenience and totally trusted this company and will never step foot in again!!! Wish I could show you the pictures of the damage but I guess Ive gone on long enough...I am not done! This will not happen to anyone else!

Dealer response

The Tony Honda Kona team would like to extend our apologies regarding your backing plate. Thank you for returning to our shop the following business day so that we could repair the issue quickly. While it saddens us to see you go, it has been our pleasure serving you over the years.

5.0

We were so impressed with the fast &reliable service we

We were so impressed with the fast &reliable service we got. Customer service was most excellent and accommodating for our needs😊 The care was polite and professional. thanks guys, will be back!

Dealer response

Thank you so much for the great review and kind words for Rylan! The whole team here at Tony Honda Kona work to provide an Awesome Guest Experience to all, and I'm very happy we accomplished that for you.

1.0

About two owners ago, this was the best dealer I had ever

About two owners ago, this was the best dealer I had ever dealt with. Incredible! Now, probable one of the worst. I practically had to beg them into a deal. Three weeks after, I am still waiting for a spare key, A tire that I already paid for and a phone call from ANYONE who can tell me when I will receive these items. DO NOT DO BUSINESS WITH THIS DEALER.

Dealer response

Aloha, This is Kiko Martinez, General Manager of Tony Honda Kona. I appreciate your feedback. That’s terrible what happened to you. I apologize. I would love to get to the bottom of this ASAP. Please call me directly. My cell phone number is 808-640-6945. You deserve to be treated with respect and in a timely manner. I’m here for you. Talk to you soon. Thank you.

5.0

I had the MOST AMAZING EXPERIENCE with Britany and Jon.....

I had the MOST AMAZING EXPERIENCE with Britany and Jon.. they were super honest and quick.. they were completely straight forward and WE LOVE our vehicle!! Thank u Britany and Jon for ur honesty and GREAT COSTUMER SERVICE!!

Dealer response

Thank you so much for your review of Tony Honda Kona! We truly appreciate the feedback and hope to hear from you again.

5.0

Cameron bailed us out of a tough situation when our CRV...

Cameron bailed us out of a tough situation when our CRV had locked up on us on a Saturday evening at Hookena. It was after the service department had closed, so I called sales in a desperate attempt to get advice on what to do to "unfreeze" our car. Cameron answered and gave us excellent advice. He even shared his cell phone number for us to call back to let him know whether or not we were able to get the car started. As per his advice, we got a friend to jump the battery and the entire system unlocked. When we left him a voice message to tell him all was well and to thank him, he replied within a few minutes. Wonderful help, above and beyond his normal duties. Thank you, Cameron! Aloha, Jim & Georgia Sartoris

Dealer response

We appreciate the lovely feedback of Tony Honda Kona. Thank you and have a great day!

5.0

Kaimana always has a welcoming smile and Aloha spirit....

Kaimana always has a welcoming smile and Aloha spirit. She has always provided me with exceptional service regardless of how small or large the problem. Mahalo!

Dealer response

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

4.4

Rylan is an experienced customer service representative,...

Rylan is an experienced customer service representative, courteous and takes care of his customers. I appreciate all his help. He preformed excellent follow up. Thank you for your service.

Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the Rylan at Tony Honda Kona! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

5.0

Fast, friendly service! Bought my car from here (Richard...

Fast, friendly service! Bought my car from here (Richard was awesome) and came back for the safety check. Easy to schedule, no wait to get going, and finished quickly. Thanks, guys!

Dealer response

Hi, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help! Take care!

See all 406 reviews