Tony Honda Kona

I left the Honda service station feeling AMAZED! All my problems were either solved or repair estimates provided. So here's how it went down. I pulled up and Shayna (20115) came to help. Right off the bat, she was courteous, friendly, and willing to listen. I arrived early in the morning, without a reservation, and was not sure if anything could be done for me. Shayna listened to my problems, and assured me she would try to fit me in. After looking into my history and figuring out the logistics, we determined the proper actions needed to fix my problems. It was the little things that really made her service stand out. I didn't have another driver with me, so she offered a shuttle service to take me to get breakfast if I needed. As the car was being worked on, she would come by and give me a heads up on the progress. I felt well taken care of, and was so grateful to have her helping me with my issues. The cherry on top was when Shayna came to ask me if I would like a complimentary car wash! What?! Out of this world! Before I left, Shayna advised that I could contact her directly to schedule further repairs that were recommended by the technicians. Best service ever! I will recommend! Also the service rep next to Shayna was super helpful as well. I didn't get his name.

Tony Honda-no ka oi!!!! From Nicole directing my call, to sending tech out to my house to check -then fill-my tire, to Rylin at Service , to the tire techs working on my flat tire, everyone showed so much professionalism, but more importantly, ALOHA. Was expecting to pay for a new tire, repair/ service hour charges, the tech driving to my hale/all of it, gulp, but at the end, no charge, just friendly happy staff members who wanted the “ auntie” safe on the road!!! I cannot say enough about how helpful the staff was at Tony Honda. Seriously, no ka oi. An absolutely well run department, which is a reflection on the general manager, for sure. So…… mahalo nui from an extremely satisfied customer!!! You guys are da best! Signed, Christine O’Gorman-Embernate.

WARNING !! I have been a customer with Honda for years! I brought my car in with a noise and shaking. I was told it was brakes, bushings etc. which I had done about 9 months ago. Since then I have brought my element back several times and was sent home with the same noise. Finally this month they decided it was my bearings and the head of service dept would do the work himself (Jerrell) whom had to remove the wheel and brakes etc to do the bearing and he did not notice all of the rubber seals were leaking grease with the clamps hanging off of them. I went home again with a worse noise and Jerrell lied to the mgr said he told me about it when I picked it up! Sneaky wrote it on my report which I was the fool not to check it but I trusted the " head of the dept." His words when I picked it up were your Cherry all good! My son took the car back because I was afraid of the noise and the mgr. Kiko's response to my son was its her word against my head guy who has no bad reviews ( of course not no one knows who is working on their car) Long story short the noise was still there and the extra noise was a metal dust shield Jerrell bent which dug into my rotor. The mechanic I took it to did the work and said not only was it incompetent but down right dangerous. He said they pressed in the bearings with double tork and warped my new rotors! He found the ball joint not pressed in and much more as soon as he pulled the wheel. They had to replace bearings, ball joint, steering arm and all bushings were falling so everything Honda did I had to have redone. I loved the convenience and totally trusted this company and will never step foot in again!!! Wish I could show you the pictures of the damage but I guess Ive gone on long enough...I am not done! This will not happen to anyone else!

We were so impressed with the fast &reliable service we got. Customer service was most excellent and accommodating for our needs😊 The care was polite and professional. thanks guys, will be back!

About two owners ago, this was the best dealer I had ever dealt with. Incredible! Now, probable one of the worst. I practically had to beg them into a deal. Three weeks after, I am still waiting for a spare key, A tire that I already paid for and a phone call from ANYONE who can tell me when I will receive these items. DO NOT DO BUSINESS WITH THIS DEALER.

I had the MOST AMAZING EXPERIENCE with Britany and Jon.. they were super honest and quick.. they were completely straight forward and WE LOVE our vehicle!! Thank u Britany and Jon for ur honesty and GREAT COSTUMER SERVICE!!

Cameron bailed us out of a tough situation when our CRV had locked up on us on a Saturday evening at Hookena. It was after the service department had closed, so I called sales in a desperate attempt to get advice on what to do to "unfreeze" our car. Cameron answered and gave us excellent advice. He even shared his cell phone number for us to call back to let him know whether or not we were able to get the car started. As per his advice, we got a friend to jump the battery and the entire system unlocked. When we left him a voice message to tell him all was well and to thank him, he replied within a few minutes. Wonderful help, above and beyond his normal duties. Thank you, Cameron! Aloha, Jim & Georgia Sartoris

Kaimana always has a welcoming smile and Aloha spirit. She has always provided me with exceptional service regardless of how small or large the problem. Mahalo!

Rylan is an experienced customer service representative, courteous and takes care of his customers. I appreciate all his help. He preformed excellent follow up. Thank you for your service.

Fast, friendly service! Bought my car from here (Richard was awesome) and came back for the safety check. Easy to schedule, no wait to get going, and finished quickly. Thanks, guys!