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Bentley Jacksonville

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (7 reviews)
2025 state dealer award
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2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (7 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bentley Jacksonville from DealerRater.

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The team was amazing to work with. Pavlo helped with my new Continental GTC and went above and beyond to make the process smooth and amazing. Appreciate the professionalism and ease of doing business with the entire team from the sales manager to finance. Will definitely buy another car here. Highly recommended.

The team was amazing to work with. Pavlo helped with my new Continental GTC and went above and beyond to make the process smooth and amazing. Appreciate the professionalism and ease of doing business with the entire team from the sales manager to finance. Will definitely buy another car here. Highly recommended.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Went here to lease a high end sedan. The nightmare started after I drove off in the car with a signed lease agreement in hand. They made enough errors in paperwork that they had someone come out THREE times for my signature. I got several past due notices although I had documentation that I had paid on time. Promised me a year of Sirius that I had to ask for four times before they got it right. The GM could care less how you will be treated.

Went here to lease a high end sedan. The nightmare started after I drove off in the car with a signed lease agreement in hand. They made enough errors in paperwork that they had someone come out THREE times for my signature. I got several past due notices although I had documentation that I had paid on time. Promised me a year of Sirius that I had to ask for four times before they got it right. The GM could care less how you will be treated.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
1.0
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Dear Sir, We truly appreciate your business and we do apologies for the errors that were made on your contract. All new vehicles from the brand you bought do come with a free year subscription to Sirius Radio. We did reach out to Sirius and told them that we are willing to pay for it if they did not want to activate it for you. Our Sales Executive reached out to you several times and helped you with all the setups several times. The first time I heard from you about the challenges you are having, I immediately took action and contacted The financial institution and helped remove any late notices that you may have received. We do appreciate your business and we do deserve some criticism for making an error on our contract. But rest assured that we care about you and about all our customers , past, present and future. We hope that you are enjoying your GT Coup. It is a beautiful car. Wishing you years and miles of driving enjoyment in your beautiful car. Please don't hesitate to contact me if I can be of service. TJ Samhouri General Manager

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Alex and the entire service department was a pleasure to work with. Alex was very informative on what services were being proposed for my vehicle. I would recommend alex and this service department to anyone.

Alex and the entire service department was a pleasure to work with. Alex was very informative on what services were being proposed for my vehicle. I would recommend alex and this service department to anyone.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for your 5-star review! We sincerely appreciate your feedback.

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Got the exact truck i wanted quickly, and efficiently. Johnson Dore responded quickly, and was patient with me as i asked all my questions about this truck, and how we could get it shipped all the way across the country. He quickly and professionally guided me through the process, and now my truck is on a transport truck on its way to me. couldn’t be happier thank you

Got the exact truck i wanted quickly, and efficiently. Johnson Dore responded quickly, and was patient with me as i asked all my questions about this truck, and how we could get it shipped all the way across the country. He quickly and professionally guided me through the process, and now my truck is on a transport truck on its way to me. couldn’t be happier thank you

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for your 5-star review! We sincerely appreciate your feedback.

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I went to this dealership in search of a Bentley, and I would like to take a minute to thank my salesman Johnson Dore for assisting me. He was very polite and made sure I had all the information that I needed to make a decision. This dealership is one the best I’ve encountered, they will try their best to get you what you want.

I went to this dealership in search of a Bentley, and I would like to take a minute to thank my salesman Johnson Dore for assisting me. He was very polite and made sure I had all the information that I needed to make a decision. This dealership is one the best I’ve encountered, they will try their best to get you what you want.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thanks for your 5-star review! We sincerely appreciate your feedback.

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Tried to buy a used car they had on their lot. I was shocked by their lack of class. To them it was “no problem “ to serve me. Really? When I offered $1000 over asking they said they made a mistake and had priced the car too low raising the price $7000 and telling me that it was still a great deal. No it was not and all the fees they tried to charge were bogus. Never have I ever seen anyone do business like this. Absolutely would never buy or work with this dealership. They bring a bad reputation to the Bentley name.

Tried to buy a used car they had on their lot. I was shocked by their lack of class. To them it was “no problem “ to serve me. Really? When I offered $1000 over asking they said they made a mistake and had priced the car too low raising the price $7000 and telling me that it was still a great deal. No it was not and all the fees they tried to charge were bogus. Never have I ever seen anyone do business like this. Absolutely would never buy or work with this dealership. They bring a bad reputation to the Bentley name.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
1.0
Quality of repair
1.0
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Dear Art Teacher! we are disappointed by your review. We reviewed all the text messages between you and our sales associate. Never once he told you that you have to pay anything more than the advertised price of $79,000 + tax+ license and documentation fees. You offered us $80,000 out the door. You did not offer us more than the advertised price. You wanted the $80,000 to include tax+ license and fees which will amount to substantially more than your offer. We are still willing to offer to sell you this vehicle for our then advertised price of $79,000 + T+L+F. We apologize if there was a disconnect in the communication between you and our sales person. Please feel free to call me anytime to discuss further. Wishing you a happy and safe holiday. TJ Samhouri General Manager 9044313700

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BEWARE OF THIS DEALERSHIP! I agreed to pay full asking price on 2014 Porsche but when salesman (Kyle) reached out to sales manager (Danny Assi) he raised asking price and also said he would rather sell it to customer who will finance so he can get the finance kick back from the bank. He also legally sent me an invoice with too many fees: Documentation fee $995 and three others fees adding up to $667 I offered full asking price $119,000 and offered to send bank wire for entire balance. They are unethical and charging more fees that allowable by law. I will also reach out to the Florida Department of Motor vehicles to file complaint against dealership I have been a licensed dealer since 1984 and know the rules. I feel for private party buyers buying from this dealership BEWARE!

BEWARE OF THIS DEALERSHIP! I agreed to pay full asking price on 2014 Porsche but when salesman (Kyle) reached out to sales manager (Danny Assi) he raised asking price and also said he would rather sell it to customer who will finance so he can get the finance kick back from the bank. He also legally sent me an invoice with too many fees: Documentation fee $995 and three others fees adding up to $667 I offered full asking price $119,000 and offered to send bank wire for entire balance. They are unethical and charging more fees that allowable by law. I will also reach out to the Florida Department of Motor vehicles to file complaint against dealership I have been a licensed dealer since 1984 and know the rules. I feel for private party buyers buying from this dealership BEWARE!

Rating breakdown (out of 5):
Customer service
1.0
Buying process
1.0
Quality of repair
1.0
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Dear Dealer/wholesaler from California, Thank you for your feedback. We are part of an organization that employees over 600 associates. We have been serving Florida since the early 90,s. We strive on delivering the best customer service with honesty, integrity, and accuracy as our top priorities. It is unfortunate that we were not able to come to terms. We are a retail establishment 1st and foremost. We don't wholesale our cars unless they age or don't meet our high standards. This car you were interested in was a very popular and very rare car. We received many retail enquires and offers for it and we accepted one of these offers. please feel free to reach out to me if you have any further questions. Wishing you a wonderful day! TJ Samhouri General Manager 904-431-3700

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