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Capistrano Valley Toyota

(682 reviews)
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award

Reviews

(682 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Capistrano Valley Toyota from DealerRater.

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Jesse was nice & helpful but I was confused about Total

Jesse was nice & helpful but I was confused about Total Care package. And price has gone up!

Jesse was nice & helpful but I was confused about Total

Jesse was nice & helpful but I was confused about Total Care package. And price has gone up!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Gus was great and very helpful I will definitely be back

Gus was great and very helpful I will definitely be back for my next service

Gus was great and very helpful I will definitely be back

Gus was great and very helpful I will definitely be back for my next service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the fantastic review! We're thrilled to hear Gus provided such great service. We look forward to welcoming you back for your next visit! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

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Easy to get an appointment; customer service

Easy to get an appointment; customer service representatives at the check/in service desk were prompt and informative

Easy to get an appointment; customer service

Easy to get an appointment; customer service representatives at the check/in service desk were prompt and informative

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the fantastic feedback! We're thrilled to hear that you found scheduling easy and our team helpful. Your experience is our priority, and we appreciate you taking the time to share it. Looking forward to seeing you again! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

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It was easy and quick.

It was easy and quick. very professional and courteous and excellent workmanship. Come and enjoy their new waiting area.

It was easy and quick.

It was easy and quick. very professional and courteous and excellent workmanship. Come and enjoy their new waiting area.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the fantastic review, Don! We’re thrilled to hear you had a positive experience and enjoyed our new waiting area. Your feedback means a lot to us, and we look forward to serving you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

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The service advisor Eddie was very good, he greeted me

The service advisor Eddie was very good, he greeted me quickly and started my service. He kept me appraised of the progress as I waited and his estimated service time was right on.

The service advisor Eddie was very good, he greeted me

The service advisor Eddie was very good, he greeted me quickly and started my service. He kept me appraised of the progress as I waited and his estimated service time was right on.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the fantastic feedback! We're thrilled to hear that Eddie provided excellent service and kept you informed throughout your visit. Our team strives to deliver a seamless experience, and it’s great to know we hit the mark with you! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

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Helpful and friendly fast process found me what I was

Helpful and friendly fast process found me what I was looking for with no hassle.

Helpful and friendly fast process found me what I was

Helpful and friendly fast process found me what I was looking for with no hassle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the awesome feedback, Erin! We're thrilled to hear you had a smooth experience and found what you needed quickly. Our team always aims to provide helpful and friendly service. Looking forward to assisting you again! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

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I just wanted to let you know that there's no comment in

I just wanted to let you know that there's no comment in this section. I have nothing to say

I just wanted to let you know that there's no comment in

I just wanted to let you know that there's no comment in this section. I have nothing to say

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your positive rating! We hope to see you again in the future! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

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Efficient service, nice working staff, clean and friendly

Efficient service, nice working staff, clean and friendly atmosphere in the waiting hall, Angel was nice and very helpful. Best dealership experience!

Efficient service, nice working staff, clean and friendly

Efficient service, nice working staff, clean and friendly atmosphere in the waiting hall, Angel was nice and very helpful. Best dealership experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear our team delivered 5-star service, Li! Thank you for choosing Capistrano Valley Toyota! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

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Easy to get my car serviced and on time performance.

Easy to get my car serviced and on time performance. Organized dealer, make an appointment for service and show up on time.

Easy to get my car serviced and on time performance.

Easy to get my car serviced and on time performance. Organized dealer, make an appointment for service and show up on time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear your service visit went seamlessly! Thank you for choosing us! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

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Fred Sveda is the best.

Fred Sveda is the best. I bought my last seven cars from him. And Rich and Services also might go to guy for many many years now. Thank you for keeping them both.

Fred Sveda is the best.

Fred Sveda is the best. I bought my last seven cars from him. And Rich and Services also might go to guy for many many years now. Thank you for keeping them both.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Danna, we’re thrilled to hear about your great experiences with Fred and Rich! Thank you for your continued trust in us. We’re dedicated to providing the best service and are glad to have you as part of our community! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

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