Route 23 Nissan

Absolutely horrible. I’ve been in contact about the car for a week. Drove 2 h one way to my appointment just to have someone test drive and buy the car right in front of me. Sales manager did nothing but lie and make up excuses. They even let me test drive it knowing someone else is finalizing the sale. Steer clear.

Firstly, This was my first new car, first lease. I was very excited, to say the least. I also want to make it clear that, Fermin, the young salesman, was wonderful. Guillermo was too. Carol in the "phone call" center was kind and warm, as was the young woman at the receptionist desk. Thus, it wasn't all bad. Where it went poorly is I asked to see two lower end models because I had a price point that fit my budget. I don't want to say they said no, but they certainly did not say yes, either. They kept pushing the higher end Rogue on me, which is too much car. As a point of reference, I went in there and asked for the following things: 1. power steering. I had a '09 Civic that did not have power steering any longer. More, it did not have AC which is the 2nd thing I asked for. Third, I wanted the blind spot detection lights because the accident got into once was because someone was driving in my blind spot. Then, the last thing was CD player because I have CD's from my youth and I'm nostalgic. That's all I wanted. I ended up with bells and whistles that I don't need. Look, I got the car at a price that I can handle. But, it was the inferred refusal to bring out the lower end models. Then, I dealt with "the closer." What a pushy jerk. He went by John. Dunno if that's an ALIAS or not. Lastly, the guy in the finance room who tried to jack up my price. Also, I WAS THERE FOR 8 HOURS! I had to call them to see if my plates came in. No one called me. They applied for a loan for some reason, in my name, even though I made it clear I wanted to lease. That dinged my credit score that I've bene trying to repair. What should have been a fun experience was completely ruined by these folks. The other folks I mentioned are good people.

Had several sales people contact me. Everything was good. They sold car before I was able to get to it. Was my fault.

Great dealership!! Very responsive and friendly. Always on top of their game for everyone. Very happy.

Nissan should read these reviews - this dealership is shameful and deceitful at a minimum. They are the epitome of bait and switch - they add fees to the posted price that are astronomical - and want to haggle with you - just be honest, post an honest price, don't jack up your fees and then lie and say - these are required by law - we have to charge this amount - um, no you don't, as anyone who has purchased a vehicle before knows. I wish I would have read the reviews before wasting my time at this sham of a car dealership.

After taking 5 days to respond to me the dealership added over 25% cost me $30,000 used vehicle quoted me a price of $37,000 before taxes and license.

Do not shop here! Went there to possibly buy a 2020 Ram with an online price of $34,000. I had a 2018 Grand Cherokee for a trade in. My Cherokee in it's condition retails for $18,000 to $19,000 Dude comes back with a trade in offer of $11,500. So, with the insulting trade in offer and the $1,000 the total price was almost $40,000. Yes, that $34,000 truck is now $40,000 WITH a trade in and an additional $1,000. Turns out they added over $7,000 in bogus fees. There was a $5,000 inspection fee and a $2,000 Lojack fee. Lol! There was also a $800 security fee. So after trying to steal my car for $11,500 they add on $7,000 on xx fees. These people are unethical. Find another dealer.

Best dealership in New Jersey, Karl was polite and very informational. Got exactly what I came in for and got an even better deal than I anticipated! Highly recommend

Avoid this place at all costs. They sell overpriced vehicles with known issues and take no responsibility when problems arise. It’s clear they’re aware of what they’re doing—and they just don’t care. I really wish I had read the reviews before coming here.

Terrible experience at this dealership. They added a bunch of unnecessary fees to the final price without properly explaining them. When I questioned the charges, the finance manager was rude, dismissive, and acted like I was wasting their time. It felt like they were just trying to take advantage of customers who wouldn’t notice the extra costs. I wouldn’t recommend this place to anyone — save yourself the frustration and shop elsewhere.