Reviews
Write a reviewGreat dealership, I personally recommend Veronica and
Great dealership, I personally recommend Veronica and Alejandra. They helped me in every way possible better than any other dealership ever has. Thank you for helping me get my first big purchase!
Great dealership, I personally recommend Veronica and
Great dealership, I personally recommend Veronica and Alejandra. They helped me in every way possible better than any other dealership ever has. Thank you for helping me get my first big purchase!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The Most Pathetic Honda Dealership Ever
Horrible Honda dealership. I would avoid this place at all cost. They have zero integrity and give the Honda badge a bad name. Incompetent service department that can't even explain their repair process. My car needed warranty repair and they accused me of causing the damage and charged me $100 on top of it. So I went to Wier Canyon Honda who repaired my vehicle under warranty. Spreen Honda is absolutely pathetic.
The Most Pathetic Honda Dealership Ever
Horrible Honda dealership. I would avoid this place at all cost. They have zero integrity and give the Honda badge a bad name. Incompetent service department that can't even explain their repair process. My car needed warranty repair and they accused me of causing the damage and charged me $100 on top of it. So I went to Wier Canyon Honda who repaired my vehicle under warranty. Spreen Honda is absolutely pathetic.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Sam, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Bait and Switch
The old "bait and switch". The car shown was "in Transit". When I asked if I could buy it, I was told it actually costs $6K more with "accessories" they will put on it. I said I didn't want accessories, I wanted it at the shown price. No deal. They are really selling the car for $6K over what they show. DO NOT BUY from devious sellers.
Bait and Switch
The old "bait and switch". The car shown was "in Transit". When I asked if I could buy it, I was told it actually costs $6K more with "accessories" they will put on it. I said I didn't want accessories, I wanted it at the shown price. No deal. They are really selling the car for $6K over what they show. DO NOT BUY from devious sellers.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Jody, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Use any other Honda dealer but this one.
After leasing my car for 4 years with them, I decide to buy my car. This was my first car and I'm young. I had a horrible experience at this dealership! They completely took advantage of me, and charged me way more for my car then I should have paid. I owed about 9000 dollars still, but bought it for close to 20 thousand, when I asked why it was so much they said they added the warranty automatically, when she explained what it was, and where the extra money was coming from, I felt that was reasonable so I agreed and signed the papers. Later, my parents read through the paperwork to find out they added an almost 2 thousand for a security system that I never was informed about and didn't need. Now I'm stuck paying extra every month for a feature that was completely optional. If you ever decide to go here, and I highly recommend you use another dealer, PLEASE read through everything. They are a bunch of thieves and will absolutely try and cheat you out of you money. They push the paperwork at you and tell you to sign, and it all feels very rushed. They will only explain if you ask questions about every little part. I was naive and trusted them and now I'm paying for it.
Use any other Honda dealer but this one.
After leasing my car for 4 years with them, I decide to buy my car. This was my first car and I'm young. I had a horrible experience at this dealership! They completely took advantage of me, and charged me way more for my car then I should have paid. I owed about 9000 dollars still, but bought it for close to 20 thousand, when I asked why it was so much they said they added the warranty automatically, when she explained what it was, and where the extra money was coming from, I felt that was reasonable so I agreed and signed the papers. Later, my parents read through the paperwork to find out they added an almost 2 thousand for a security system that I never was informed about and didn't need. Now I'm stuck paying extra every month for a feature that was completely optional. If you ever decide to go here, and I highly recommend you use another dealer, PLEASE read through everything. They are a bunch of thieves and will absolutely try and cheat you out of you money. They push the paperwork at you and tell you to sign, and it all feels very rushed. They will only explain if you ask questions about every little part. I was naive and trusted them and now I'm paying for it.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Jennifer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
No internet sales
Dealer does not perform internet sales. You have to go to dealership for auto quote. Once you see their add-ons from the dealer you’ll know why.
No internet sales
Dealer does not perform internet sales. You have to go to dealership for auto quote. Once you see their add-ons from the dealer you’ll know why.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for this feedback, Mark. Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out.
Horrible Service
Worst service ever today. Went in with a dead battery and was told to come back tomorrow. Seriously! Who's going to jump it tomorrow. Been going here for 14 years and this is how I'm treated. Where was the a"Helpful Honda Guy"? Went to Honda of Riverside and was treated great. I still have 2 oil changes at Corona I paid for and will probably let them lapse.
Horrible Service
Worst service ever today. Went in with a dead battery and was told to come back tomorrow. Seriously! Who's going to jump it tomorrow. Been going here for 14 years and this is how I'm treated. Where was the a"Helpful Honda Guy"? Went to Honda of Riverside and was treated great. I still have 2 oil changes at Corona I paid for and will probably let them lapse.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Ellen, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Beware of dealer add-ons over and above MSRP
cars.com, dealer website, etc. only list MSRP. You have to ask directly what the dealer add-ons and price of those add ons are. From what I'm seeing, it's approximately $3,000. I was told all the dealers add these things. Obviously, it's there way of making more money on the vehicle. My opinion is it's false advertising. I was a costco auto buying program customer so was offered a discount on those items, but they are things I definitely do not want.
Beware of dealer add-ons over and above MSRP
cars.com, dealer website, etc. only list MSRP. You have to ask directly what the dealer add-ons and price of those add ons are. From what I'm seeing, it's approximately $3,000. I was told all the dealers add these things. Obviously, it's there way of making more money on the vehicle. My opinion is it's false advertising. I was a costco auto buying program customer so was offered a discount on those items, but they are things I definitely do not want.
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Stay away absolute ripoff guys
Stay away ,dishonest and unprofessional ,be carful of what you signing absolute dishonest and true shark sales associate as well as Managment read the contracts carefully and run your numbers since they charge you extra ,more than what they say .
Stay away absolute ripoff guys
Stay away ,dishonest and unprofessional ,be carful of what you signing absolute dishonest and true shark sales associate as well as Managment read the contracts carefully and run your numbers since they charge you extra ,more than what they say .
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for this feedback, James. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message so we can learn more about your visit?