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Land Rover Redwood City

(214 reviews)

Reviews

(214 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Land Rover Redwood City from DealerRater.

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Land Rover and Mike Kim are most professional

First class all the way - organized - patient. All and all, an excellent experience. Lots of options on the site and good people. We appreciated it

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Good communication. Helpful and easy

good service. I came to maintenance and service for this dealer several times. And the customer service is doing very great. Especially the guys name Ernie. He's always do the great jobs. good communication. But sometimes this dealer doesn't have enough loaners car for me which is so disappointed sometimes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Greater service.

I was expected pretty much expensive service for replacement and programming my car keys. But Landrover team found actual reason of the issue, so car was fixed and I payed less. Special thanks for Mara M Mueller. Greater work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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BEST SERVICE DEPARTMENT

Had my Range Rover Sport serviced.. best experience. Service advisor Ernie Nolasco is the BEST! He was very friendly and kept me informed on the status of my vehicle. I recommend their service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service review

LR RWC is a great dealership. Service department is outstanding. Thank you Mara for all your help. These guys are professional and friendly and have always taken care of me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great.

Had annual service and new brakes done on my Sport and they were able to do it while I waited, as promised. Everyone is professional and the dealership is organized etc. good experience… I’ve had many worse ones at other Land Rover dealerships.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Quick service

Professional service. Nice waiting area and everything was done well. I have been to several dealers in the SF Bay Area and I can say that I had the best experience here. There’s a level of safety here lacking at other dealerships. Can recommend Ernie Nolasco highly!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Fast, friendly, competent service

I dropped off my Range Rover on last Monday evening for a 40k service at Redwood City Land Rover. There were several issues that needed addressing including an engine light. Service was completed and issues resolved by 3pm on Tuesday - great turnaround.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Best Service

LR RWC is a great dealership. Service department is outstanding. Thank you Mara and Ernie for all your help. These guys are professional and friendly and have always taken care of me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Unexpected purchase

Unfortunately my cars engine needed more work than it's worth so I had to get in a replacement asap. The folks at LRRC were very flexible with a loaner for the family while my wife completed some business travel. When we were ready to buy our replacement, Erick, was easy to work with and there was a good selection on the lot. Which is saying a lot nowadays. The process still takes too long to get all the paperwork done but that's the only negative. All around a good experience for an unexpected purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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