DARCARS Lexus of Mt. Kisco

Bruno and everyone who helped us at Lexus of Mt Kisco was friendly, knowledgeable, and made purchasing a new car enjoyable! The customer service was fantastic with a relaxed sales style which made choosing a car easy. They deserve 100 stars ⭐️⭐️⭐️⭐️⭐️

Bruno was so patient and helpful throughout the out of state purchasing process. He was able to seamlessly coordinate purchase and transfer with ZERO hassle for me!

I've purchased 20+ cars and this was one of the worst car buying experiences. Being that it is a luxury brand, I expected it to be much different. My wife and I went into the dealership in July, just to look around. Our lease at the time wasn't up until October so we had plenty of time to decide on our next vehicle. 1. The entire sales process felt extremely pushy. Being asked 15x what has to happen for me to take the car that day. Once I agreed to get the car that day (which I hadn’t planned on), I ended up going back that evening to complete the purchase. 2. I have never turned a lease into a different dealership before. I was promised that payments would be made and I would be free and clear of the remaining lease payments and I would not have to pay anything else on the previous car. My wife and I asked at minimum 5x times each. It seems they said whatever I wanted to hear to close the deal. 3. We purchased the vehicle on July 9, 2025. Lexus didn't mail a check for the remaining payments until August 4th. Even worse, the leased vehicle was not picked up from Lexus until September 10th. It is now October 15th and there is a $487 balance on my lease account that is still open 3 months later for a disposition fee. Even though I was told numerous times I would not have to pay another dollar on the lease, I was told it is my responsibility. 4. While it may have been coincidence, I didn't like their sales tactics. As soon as we got back from the test drive and were weighing our decision, they pushed another couple to take the same car out. Seemed odd as we were poised to buy and they made it obvious for us to see. 5. Once we agreed to purchase, I had asked that they don't drill a license plate holder on the front bumper because we prefer not to have one on the front. (At the time of the test drive there was no front plate bracket). When we went back the same evening, the bracket was drilled into the front bumper. I negotiated in the purchase that they vinyl wrapped the emblems black. So when I brought the front bumper to their attention they said when I come in and have the emblems done they will fill in the bumper. I took it and the emblems were done, but then they said they couldn't do anything to repair the bumper unless I wanted to pay for a new one. While my wife absolutely loves the car, my next Lexus definitely won’t be from Mount Kisco.

We purchased a new rz450e with Lucas and Antonio. We did most of it online and when we went to pick up car it went very smoothly.

Great sales process! Bruno is very knowledgeable, friendly, and great to work with. Definitely recommended!

Great service experience. Kevin was extremely helpful. He was able to answer all my questions regarding my vehicle

Very smooth and successful service. Everyone ever nice and kind. Very helpful with everything. Highly recommend this place.

The staff, specifically Matt, was very friendly and helpful in finding us a new car!

made the process very easy. Very personable and went out of his way to make us able to make the purchase.

Johannis was incredibly helpful and always available to answer my questions. It was such a kind and thoughtful touch for him to put the bow on the car; it really made the experience special for me.