Reviews
I bought a used car online and never visited the
I bought a used car online and never visited the dealership. I appreciate the efforts of my sales person, Yiannis, who was a Prince. The whole process was pretty seamless.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Michael, we're honored to have earned your business with our professionalism and excellent customer care at DARCARS Lexus of Mt. Kisco! Thank you for taking a moment to commend Yiannis for his hard work, and congratulations from all of us on your new car!
Johannis was very helpful, took the time with us, and
Johannis was very helpful, took the time with us, and helped us complete the purchase!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so happy to hear that our team was able to demonstrate our commitment to great service. Your support means so much to all of us at DARCARS Lexus of Mt. Kisco. Drive safely!
On Saturday, March 15, we purchased a 2022 Lexus RX 450 H
On Saturday, March 15, we purchased a 2022 Lexus RX 450 H at Mount Kisco Lexus. From the initial contact with Jazzelle to working with Yiannis and completing the transition with John, the process was picture perfect. We took a four hour train ride and we were picked up by Lucille, a retired New York City police officer who was professional and accommodating. The dealership was clean and very tastefully decorated. We met Yiannis who was courteous, welcoming, and very friendly. Yiannis did the majority of work to make the transaction effortless. He displayed attention to detail, immediate resolution of any concerns and went beyond expectations to meet our needs. We celebrate diversity equity and inclusion, and we’re impressed with a diverse cohesive team that worked together seamlessly. One characteristic that stands out in Yiannis‘s professionalism is his ability to listen to what the customer wants and to follow up on it promptly. Each request we had was quickly addressed and accomplished. Other dealerships have a lot to learn from Lexus of Mount Kisco. We completed the transition with John the finance manager. He provided information and cost , yet did not use high-pressure tactics to upsell services. He was very pleasant and had quite a good sense of humor. The vehicle was just as we expected , very clean and in excellent condition, and as a previous detailer, I can be quite fussy. However, the vehicle met my expectations. In conclusion, I would highly recommend Mount Kisco Lexus to anyone who is seeking a wonderful experience in purchasing a luxury vehicle. Thank you very much James Gambino
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jim, thank you for sharing such a detailed and positive review of your experience at DARCARS Lexus of Mt. Kisco! We're delighted to hear that Jazzelle, Yiannis, Lucille, and John made the process seamless and enjoyable for you. Enjoy your new 2022 Lexus RX 450 H!
Very friendly dealership.
Very friendly dealership. Bruno (salesman)was extremely helpful and very low pressure. Highly recommend this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mike, we're delighted to hear that Bruno and the team at DARCARS Lexus of Mt. Kisco provided you with a friendly and low-pressure experience. Thank you for recommending us!
When we first walked in, no one approached us.
When we first walked in, no one approached us. We had to dig around for someone available. However, There were plenty of snacks so that’s a plus .
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Hi Jaclyn! I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Ivory, Ynoel, and Sherlene are all in today and would love to assist. Thank you!
Salesman was knowledgeable, patient, and followed up
Salesman was knowledgeable, patient, and followed up thoroughly. Price was good. Sales experience was bee hood.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that you had a positive sales experience with our team at DARCARS Lexus of Mt. Kisco! It's great to know the service and pricing met your expectations. Thank you for choosing us!
I am writing to express my heartfelt appreciation for
I am writing to express my heartfelt appreciation for sales consultant Lindsay Diasparra for providing us with outstanding service from start to finish. Lindsay went above and beyond to make sure we were well taken care of and made a stressful experience enjoyable. I would highly recommend her to anyone seeking a knowledgeable and compassionate sales consultant. She truly exemplifies the gold standard in customer service. L. Maski
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Liz, thank you for sharing such a glowing review of Lindsay and the team at DARCARS Lexus of Mt. Kisco! We're delighted to hear that she provided exceptional service and made your experience enjoyable. We appreciate your recommendation!
Matt and the used dealership was great.
Matt and the used dealership was great. We talked via the phone and had everything prep and ready to go. The warranty guy, not so much. He was very pushy on a extended warranty after being told no 3-4 times. The only reason I deducted a star. We picked up a RX350 and was great process.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback, Maze! We’re thrilled to hear you had a smooth experience with Matt and appreciate your insights about the warranty discussion. We strive for excellent service all around and will address your concerns with the team. Enjoy your new RX350!
Bruno and Shay provided exemplary service walking me
Bruno and Shay provided exemplary service walking me through every step of the process and staying in constant communication. They made the process seamless and it was an absolute pleasure doing business with them. I will absolutely use DarCars for all my future car needs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Bruno and Shay made your experience seamless at DARCARS Lexus of Mt. Kisco! Thank you for choosing us, and we look forward to assisting with all your future car needs.
The people from DARCARS Lexus have been easy to work
The people from DARCARS Lexus have been easy to work with. Yiannis was and still is helpful when it comes to my vehicle purchase. Satisfied with my experience going to this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Yiannis and the team at DARCARS Lexus of Mt. Kisco made your vehicle purchase a satisfying experience! Thank you for choosing us, and we're here if you need any further assistance.