Reviews
Mike Suspiro is the best of the best! So knowledgeable...
Mike Suspiro is the best of the best! So knowledgeable and takes the time to explain things in a way that I can understand.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very pleased to read that Mike is creating such positive experiences for our valued guests! Thanks for supporting DARCARS Lexus of Mt. Kisco. We hope to continue serving you from years to come
Overall a very good experience as my service advisor...
Overall a very good experience as my service advisor Michael Suspiro was very informative on letting me know all the work that needed to be done such as a water pump/brakes and why it needed to get done. Micheal was very efficient and he went above and beyond even throwing in much needed new wiper blades on my Lexus RX which was very kind of him. When getting your car serviced at Lexus of Mt.Kisco make sure to see Michael it will be nothing but a pleasurable experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Michael is certainly one of the best in the business and we are thrilled to see that you had the chance to work with him, Cliff! Thanks for supporting DARCARS Lexus of Mt. Kisco. Travel safely and we'll see you next time.
Ondrej is always a pleasure to work with. He really knows...
Ondrej is always a pleasure to work with. He really knows his stuff and makes each experience easy and enjoyable!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five stars! We're happy to hear that Ondrej went the extra mile in his service to you. We'll be sure to pass along your compliments to him. If we can assist you in any other way, please be sure to let us know!
Love this dealership! Ondrej is a great assest! Always...
Love this dealership! Ondrej is a great assest! Always has such great customer service. He answers all your questions/concerns and has such exceptional service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great review and your recommendation of Ondrej! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you, Kay. Please come back and see us soon!
Absolutely wonderful staff! We had a great experience!...
Absolutely wonderful staff! We had a great experience! It was worth the 3 hour drive!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Christina, thank you for the great review! We appreciate you making the trip out to work with us and hope to see you back again at DARCARS Lexus of Mt. Kisco. Safe travels!
Super super pleased with the customer service I received...
Super super pleased with the customer service I received from Eduardo and the rest of the staff. Buying a vehicle is a very exciting life event for a person, and this team just went above and beyond to make sure I got the right car at a comfortable price. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the five stars! We're glad to hear that Eduardo went the extra mile in his service to you. We'll be sure to pass along your compliments to him. If we can assist you in any other way, please be sure to let us know!
Stellar service, amazing people, superior automobiles....
Stellar service, amazing people, superior automobiles. Andreas is running a great dealership! We highly recommend and we will be back
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Paris, thank you for sharing this wonderful review with us and the community! We are happy to hear that Andreas and team provided you with stellar, seamless service. We will see you again soon!
The sales manager was responsive and polite, but once he...
The sales manager was responsive and polite, but once he turned me over to a sales person I never heard back from them. I tried reaching out, but still no response.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for bringing this to our attention. We would be grateful to assist you and apologize that our team hasn't been in touch. We won't be able to find your contact information without a full name, so please contact us at customerrelations@darcars.com or 1-800-327-2277. Thank you.
Antonio Otero Was very polite and gentle Sales...
Antonio Otero Was very polite and gentle Sales Consultant. He went through everything I need to know. thanks for your best service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Antonio will be so pleased to hear his polite and kind service made all the difference during your purchase. We're glad our informative care could offer you such confidence, and the DARCARS Lexus of Mt. Kisco team hopes you'll enjoy every mile in your new vehicle!
My name is Jose Arias , I went to this dealership on...
My name is Jose Arias , I went to this dealership on 7/7/21 to see a pre owned lexus Rx350 , which I previously saw on their website. I Spoke with the sale manager about that vehicle , he showed the vehicle to me , I tested drove the vehicle and decided to give an advance on the down-payment. After that I had to continue the buying process with the sale representative Harry Perez, the deal was to be completed next day , on 7/8/21 I received a call from Harry perez about the time of my visit to close the deal and about my insurance company , after that later that day I received another call from the manager stating that they couldn't sale me the vehicle due to major oil leak , which was a total lie and an excuse to not sale they vehicle to me . I am a certified automobile technician with over 20 year experience in auto repair,if a major oil leak was present at the time of my road test I definitely would see it . Used cars are checked before they are shown to possible buyers. That excuse was a total scam. They probably sold it to another buyer for more money , that is what really happen . Do not try to take people for a fool.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Tito - We are sorry to read that we were not able to make a deal. We strive to make the purchasing process go smoothly for each of our guests, and it is concerning that this was not better reflected in your time working with us. We apologize for any miscommunication with regard to your vehicle and assure you that it is never our intention to mislead our guests. Lastly, we would appreciate the opportunity to speak with you to see if there is anything we can do to help clear things up. If you are willing to discuss this, please don't hesitate to reach out. Thank you, Customer Relations - customerrelations@darcars.com - 1-800-327-2277