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Reviews
Great experience.
Great experience. Found the car online. Went to dealership and drove the car. Made deal. Left happy.
Great experience.
Great experience. Found the car online. Went to dealership and drove the car. Made deal. Left happy.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for review! I'm happy about your experience at Robert Brogden's Hays GMC. It's great to know you found your car online and had a smooth process at our dealership. We look forward to seeing you again. Safe driving! Regards, Chad Staab, Sales Manager
We found just the right vehicle online and spoke to Ethan
We found just the right vehicle online and spoke to Ethan on the phone about what our trade would be worth. We drove two hours to the dealership and when we got there, everything was just as we talked about on the phone. Excellent experience with our new car purchase!!
We found just the right vehicle online and spoke to Ethan
We found just the right vehicle online and spoke to Ethan on the phone about what our trade would be worth. We drove two hours to the dealership and when we got there, everything was just as we talked about on the phone. Excellent experience with our new car purchase!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Matt! I'm thrilled to hear that you found the perfect vehicle online and that your experience with Ethan was seamless. At Robert Brogden's Hays GMC, we strive to ensure everything aligns with your expectations. We appreciate your two-hour drive to see us, and we hope you enjoy your new car! Please visit us again in the future! Regards, Chad Staab, Sales Manager
Do not communicate very well with customers.
Do not communicate very well with customers. Had to continually call to check on status of our vehicle that was in for repairs.
Do not communicate very well with customers.
Do not communicate very well with customers. Had to continually call to check on status of our vehicle that was in for repairs.
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- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. I understand that consistent communication is important, especially regarding your vehicle repairs at Robert Brogden's Hays GMC. We value your feedback and we'll use this information to improve our communication going forward. Our team appreciates your input and hope to serve you better in the future. Regards, Scott Wasinger, Service Manager
Vehicle had many defects that were "not noticed" by the
Vehicle had many defects that were "not noticed" by the dealership prior to selling. Had to take the vehicle back the next day to get multiple things fixed. Would not recommend.
Vehicle had many defects that were "not noticed" by the
Vehicle had many defects that were "not noticed" by the dealership prior to selling. Had to take the vehicle back the next day to get multiple things fixed. Would not recommend.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback. I understand your concerns regarding the vehicle and the issues that arose shortly after your purchase. At Robert Brogden's Hays GMC, we strive to meet high standards and appreciate you bringing this to our attention. Please reach out to me directly so I can discuss this with you further and learn more about your experience. We value your input and hope to make this right. Regards, Chad Staab, Sales Manager
$150 to change cabin filter.
$150 to change cabin filter. $144 for oil change. You might get more business if you were even close to market. Probably won't see mine agin.
$150 to change cabin filter.
$150 to change cabin filter. $144 for oil change. You might get more business if you were even close to market. Probably won't see mine agin.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. I understand that pricing is an important factor when choosing where to service your vehicle. While costs can vary based on parts and services provided, the team at Robert Brogden's Hays GMC is available to review your visit and discuss any questions you may have. I encourage you to reach out to me directly. Your satisfaction is important to us. Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com
I got to work with Cade.
I got to work with Cade. I thought I knew what I wanted but he helped me realize what I liked the most and then found exactly what I wanted! All the gentlemen were very helpful through the purchase process and even stayed late for us to get things taken care of. These guys will take care of you!
I got to work with Cade.
I got to work with Cade. I thought I knew what I wanted but he helped me realize what I liked the most and then found exactly what I wanted! All the gentlemen were very helpful through the purchase process and even stayed late for us to get things taken care of. These guys will take care of you!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that Cade was able to help you find exactly what you wanted. At Robert Brogden's Hays GMC, we pride ourselves on our dedicated team and excellent customer service. We appreciate your kind words and hope to see you again for your future vehicle needs! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com
Very pleased with the service, easy and quick to get an
Very pleased with the service, easy and quick to get an appointment, parts were ordered in a timely manner and installed, Staff very helpful and friendly. Thank you
Very pleased with the service, easy and quick to get an
Very pleased with the service, easy and quick to get an appointment, parts were ordered in a timely manner and installed, Staff very helpful and friendly. Thank you
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our service at Robert Brogden's Hays GMC. Our team takes pride in providing helpful and friendly service, and we're glad to know that your appointment and parts installation went smoothly. We appreciate your support and look forward to seeing you again! Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com
Good experience!
Good experience! Friendly staff with professional techs and would recommend to others. Were very accommodating!
Good experience!
Good experience! Friendly staff with professional techs and would recommend to others. Were very accommodating!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're thrilled to hear you had a good experience with our friendly staff and professional technicians at Robert Brogden's Hays GMC. Your recommendation means a lot to us! We look forward to welcoming you back in the future. Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com
I have been very pleased with the dealership and the
I have been very pleased with the dealership and the people that have taken care of my car. Always accommodating and kind.
I have been very pleased with the dealership and the
I have been very pleased with the dealership and the people that have taken care of my car. Always accommodating and kind.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear that you've had a positive experience with Robert Brogden's Hays GMC and our team. Your kind words about our accommodating service mean a lot to us. We look forward to taking care of your car in the future! Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com
They were very friendly and no pressure.
They were very friendly and no pressure. Great service. Answered my questions. I would go back and if I need to make another purchase.
They were very friendly and no pressure.
They were very friendly and no pressure. Great service. Answered my questions. I would go back and if I need to make another purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that you found our team at Robert Brogden's Hays GMC to be friendly and helpful. It's great to know that you felt no pressure during your visit, and that we were able to answer your questions. We look forward to assisting you again in the future for any of your purchasing needs! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com