DARCARS Lexus of Greenwich

I had a wonderful experience, top to bottom, with everyone I interacted with at DarCars Lexus, and a special shoutout to my salesman, James Palmer. I was an out-of-state purchase, and he arranged for pick up from the airport. Then, once I arrived at the dealership, he was incredibly professional in allowing me time to look over the car and answering all the questions I had before I made a purchase. He also made sure to let me experience the cookouts at their dealership and ensure we were all taken care of, as Luis gave us a goodie bag before we had a long drive home. I can’t say enough about this dealership and its staff. This isn’t your ordinary dealership; they are intentional with their customers and go above and beyond to create a relationship rather than just a transaction. When I’m in the market for my next car, James at Lexus will be my first call.

Ceasar Cruz is one of the finest and well informed service providers that I have ever worked with. Great listener and really cares about his customers. Look forward to working with him in the future. Great asset to the dealership! Bruce Mommsen

James was very helpful in my purchase of a new car and did a lot of extras around the exterior. He is always very responsive to requests.

James was integral in the entire process of my car shopping experience. He went above and beyond to ensure it was a success, and a xxxx of a success it was! It is my pleasure to recommend James whenever you are car shopping.

James is a knowledgeable and trustworthy salesman. He was very helpful and made the process easy.

I truly felt like a valued customer working with Darcars Lexus. From the initial call from Brooke telling me he found the exact car that I was unable to find myself after months of searching, to the closing process, every step was consultative (not pushy), informative, and helpful. I look forward to working with them again in the future! Michael B

Can’t say enough good things about James. No hard sales , no pressure and is very accommodating and a pleasure to work with. Lexus is lucky to have him.

Sure! Here’s a short review you can use: ⸻ If you’re looking for a car, you have to go see “Uncle” James! He made the whole process smooth, easy, and even fun. We got an amazing Mercedes thanks to him — he truly went above and beyond to make sure we found the perfect fit. Highly recommend working with James if you want top-notch service and a great deal!

Buyer Beware! During the sale, very pleasant… after everything was completed, customer service went downhill. My temporary plates end soon and I called and emailed my sales person without response. Called the next day and was told he was off , and when asked for the manager was told she was off as well. Asked to speak with another manager… got their voicemail. Called back, the receptionist was very short and dismissive. Then was told that she did not see any registration with my name and further mentioned that it takes 60 days to get plates which I’ve never heard of before. I specifically asked how long during the sale and was told it would be approximately 2 weeks as they have a dealership in NY so deal with the NY DMV all the time. Also, when I called back, was told someone would contact me within 15-20 minutes… that did not occur. This is not the only incident of poor customer service after the purchase. I feel like I’m being ghosted/ignored and I’m only a few days shy of one month in of my car purchase. I have regrets working with this dealership as the customer experience is all encompassing and should not stop when you sign on the dotted line. I hope that this doesn’t have to escalate further and they work on their people skills and follow through to avoid the customer having to go back and forth with something that seems to be so simple to resolve… as this is the first I’ve encountered anything of this nature before, I was encouraged to write this review which is also something I never do… buyers beware…

The staff at DARCARS Lexi’s of Greenwich were excellent; Dan Miller, Felix Enrik and Brooke were knowledgeable, professional and courteous. I was very comfortable with all my interactions with the staff. They worked with me to make sure I was happy with the right car.