Gojo Auto

I am writing this less than a month after purchasing my vehicle, and I genuinely wish my experience had remained positive. The vehicle had a clearly displayed advertised price at the dealership. However, when I later reviewed my final contract carefully, the sale price reflected in the paperwork was higher than what had been presented to me during the sales process. In addition, the down payment terms did not align with how they were originally explained. The way the deal was structured ultimately increased the total amount financed beyond what I believed I was agreeing to. The document signing process moved very quickly, and I did not feel I was given adequate time to thoroughly review each line item before signing. It was only after taking the paperwork home and reviewing it independently that I noticed the differences between the represented price and the contract price. Separately, I only became aware of the tire issue because one tire began losing air. I cannot say whether the nail was present at the time of purchase. However, when I attempted to have the tire repaired, I was informed that it could not be patched due to tread depths measuring 2/32” and 3/32”. That is at or below the minimum legal safety standard in most states. Tires do not reach that level of wear within just a few weeks of normal driving, which indicates this condition existed at the time of sale. This was not clearly disclosed to me. Because of the pricing discrepancies and safety concerns, there is now an active review regarding the transaction. I also want potential buyers to be aware that customers are strongly encouraged to leave a positive Google review while still inside the dealership. At that point, you have not had time to fully review your paperwork or independently inspect the vehicle. I now understand why some reviews appear to be updated later. I walked in excited and trusting. Less than a month later, I am dealing with unexpected financial and safety concerns. I encourage anyone purchasing a vehicle to independently verify the advertised price against the contract, review every document carefully, and have the vehicle inspected before committing. I truly wish my experience had been different.

Micah was upfront about every single thing. He was also very helpful with all questions we had. Best purchase experience I have ever had so far. Favi was best with customer service listened to everything we said. Regardless of if it was her department or not. She had all answers if she didn't have it she didn't shy from getting any manager out to answer our questions.

Their service is amazing, very informative, finds ways to get u what u need/want. Also very open and friendly. Keep up the work, because I appreciate it!!!

From Alex answering my email promptly to buying the vehicle I was treated with professionalism. I never felt that my opinion as a woman was pushed aside for the opinion of the man I was with. I also didn't feel that I had to roll out my degree to show that I knew something about vehicles.

Please don’t make the same mistake that I did and buy from GoJo Auto. They sold me an overpriced vehicle in poor repair plus made me buy a service warranty. They lied and cheated me. They told me that the service warranty could be cancelled, then dragged out the cancellation process for over a month and I still haven’t received my money back. Please do not make the same mistake I did – do not have anything to do with this company.

What can I say besides stay clear. They sell absolute junk and will take your money and not blink after they ask you to leave them a review before you even get to sign paperwork. That should have been a huge red flag. Bought a Buick from them and the first day I had it the radio stopped working and had to replace the antenna, 2 days later the engine light turns on. I took it to a shop and they said it had been leaking oil from the oil pan and front cover for quite a while and had internal engine damage. I'm now spending over 7 thousand getting it fixed. Gojo refused to honor their 90 day warranty and piece of mind statement thag they have on their website. After going back and forth with them for weeks they told me bring the car back and they would get me something else. That was a half truth, I get there a couple days later and all they would do was give me trade in value for it and sell me a different car. I will be filling a complaint with the dealer board for false advertising, please go somewhere else and save yourself from auction cars.

Terrific experience. Team was a pleasure to work with. Adrian was very tentative, professional and helpful I would highly recommend him. Micah was terrific and the process and team were fast and efficient.

Excellent customer service! We found a car for our son on their website. We are from Kansas. Called ahead to see if they would put it on a lift and take some videos of it to make sure our 300 plus mile drive would be worth it. By 10 am the next day the videos were sent. We made the drive and 2 hours after getting to their lot my son was driving away in his car. It was his 17th birthday and they made sure to surprise him with a bow on top. Many pictures were taken. Dominic was Excellent! The whole staff was friendly and professional. I will most certainly call him when it's time to buy a car for our youngest daughter! Thank you GoJo Auto!

Went to test drive a car, had an appointment and it still took 30 minutes to find anyone. Car was in horrible shape which had not been shown on the pictures and very over priced. Big disappointment.

Amanda and her team are exceptional in customer service!!! Alfredo was easy to work with and my daughter's and my experience buying her a car was Amazing!!!