Park Place Lexus Plano

Everyone has been fantastic and friendly. Great place to buy a vehicle. It was a great experience.

Bought a 2025 GX550 on Friday, 24 hours later a tire was cracked in multiple places along the sidewall. Called Lexus Roadside Assistance from the app who came out and changed the spare, advised the tire was defective and all tires should be inspected “for a bad batch of defective tires.” Contacted my sales person, Sung Ho, who never called me back. Then contacted Blake Cooper, new car sales manager who called me back to advise, “ We have no issues with GX tires, you can take the vehicle anywhere and have the tire replaced yourself.” So basically, his advice was that I’m on my own with a brand new vehicle with a defective tire. I also expressed concern that the other tires may also be defective and I no longer have a spare tire during this same conversation with Blake Cooper, who had zero concern for this possibility. I then contacted Sewell Lexus Dallas, who immediately advised me to contact Lexus Corporate to report PP Lexus Plano for their lack of concern or assistance with this situation and without hesitation they offered to correct the entire tire issue even though they did not sell me this brand new vehicle, and advised that PP Lexus Plano’s poor customer service is NOT condoned by Lexus Corporate. Avoid Park Place Lexus Plano, they are not ethical, the entire purchase process was disappointing and continues to be as they do not stand behind their sales. Sung Ho, Richard Spotts, and Blake Cooper are all three rude, condescending, disrespectful, and do not value customers. A customer should not have the expense of defective tires 24 hours within the purchase of a brand new vehicle.

Honest, caring,easy,helpful, nice, respectful, no pressure, work with you, reasonable,positive, provided options

Clean, organized, friendly, knowledgeable, professional, attentive and responsive sales reps, inventory turnover, all above expectations.

Never again, poor customer service. Purchased a new 2025 vehicle and they behaved as if I was stealing the vehicle. They cater to the Asian community so maybe I would have had a better experience had I been Asian…hum…

Above and beyond customer service , worked with us to get the car we wanted. Extremely efficient paperwork. Very satisfied with dealership, agent and car.

Emily Gomez first showing was the perfect 2024 RX 350 we hoped for. She clearly demonstrated amenities during and after the test ride. We talked about the benefits of Park Place dealership which we were aware in previous cars. SOLD and we left Park Place to drive home for a follow up meeting the next day with a car wash and answering follow up questions.

I want to sincerely thank Mr Mark Vargas for his outstanding professionalism, attention, and respectful attitude throughout the entire process of choosing and purchasing the right car. From start to finish, he treated me with kindness, patience, and integrity, ensuring that I felt confident and satisfied with my decision. He went above and beyond to help set everything up and made sure I was completely happy before wrapping things up. I truly appreciate his dedication and highly recommend him to anyone looking for a trustworthy and knowledgeable professional. He is the best .

We love our purchase from Park Place Lexus. Sam facilitated our process flawlessly. Thank you.

Everyone at Park Place Plano is exceedingly helpful and very friendly . This is not your typical dealership. From top management down this is an extremely well run store .