ReviewsWrite a review
Too many fees!
Pretty good prices to you see the fees. $2500 for used car fee… and $800 dealer fee. So before you buy a car you have to spend an extra $3300.. That’s a no for me:)
Insane add-on fees…
If you want to pay $5k over asking price, in outrageous fees, this is the place for you. Was interested in a used vehicle, asked for an OTD price and they attempted to tack on a paint protection fee, a “UCI” fee (still have no clue what that one is), a documentation fee, etc… and that’s all before adding in taxes and title/registration. After asking to have fees removed (via email), never heard from Carl Breeze (my salesperson) again. Always check a dealer’s reviews and steer clear of this place.
Oz made my day!
So after multiple dealerships and unpleasant sales people, I finally found a great sales person. My salesperson Oz was the best!!! He was pleasant an and honest and was helpful every step of the way. I finally got my car. If you go there ask for Oz!
Working with Oz was awesome, great customer service,easy and fast process. I am a first time buyer and I am beyond satisfied. Oz helped me to get my car, regardless. THANKS AGAIN...
Because of the low dealer rating, I didn’t want to be dissatisfied after driving over two hours to see a particular car. I shared my concern and Carl (salesman) explained the rating. I took a chance and I’m so glad I did! The sales team and finance team get 5 stars! The 2020 Tahoe I bought also gets 5 stars. The detail team who cleans the cars also get 5 stars! I’m not one to give stars easily but positive recognition when deserved is justified. The entire experience was positive and I highly recommend Grand Motorcars Kennesaw! Don’t let the bad comments scare you! They were great to deal with!
Beware of having your time wasted
Called before coming on this black Friday. We spoke with an AB. After testing driving we returned to the dealership and was told the car was sold by the Manager Oz. We left the end.
Not forthcoming and or honorable
We came to look at a certain vehicle - the person we originally had an appointment with never showed up. We were helped by another gentleman named Mel who was nice to work with but was at the mercy of his manager on a lot of decisions. They first said I couldn’t use my own financing and tried to get me to do in house and advised me to refinance with my bank. I went to meet with my banker and received a message that they would allow my bank financing. While in the loan process- after days of multiple faxing and phone calls between my bank and the dealership we received a text from the salesman today saying that the vehicle was sold to someone else and was being delivered. No working til after it was gone. And no way to speed up a process we were already locked into and approved to be. When I expressed how wrong I felt we had just been done I was flatly told “we don’t hold vehicles” and had never been told that before. Be wary of this place if you don’t want to do everything their way or don’t have cash. I now have a hard pull on my credit, a loan in final approval for a vehicle that isn’t even obtainable, and a lot of wasted time and energy.
I went to purchase a car and I ended up with salesperson
I went to purchase a car and I ended up with salesperson Mr. Detroit Mike from the start until the end of the process he was GREAT. He was pleasant, friendly, and very patient with me. If I ever have to do this again he will surley be the person I would want to help me. As a matter of fact I will be referring anybody that I know who need a car to him.THANKS Mr. Detroit Mike your service was greatly appreciated. Oh, by the way I did get the car!!!!!
I am noticing a theme with this dealership and it's that
I am noticing a theme with this dealership and it's that you have to beg them to do their jobs. This was by far the worst experience I've had at a dealership especially being a long-distance buyer. My sales associate never told me the vehicle had been in a severe accident and was nearly totaled. They also told me the vehicle would be towed to be delivered. Come to find out, they drove the vehicle to my house adding almost 300 miles to the vehicle which was never disclosed. The car broke down on me less than a week after I purchased it. When I inquired about the car’s issues, the dealership told me I owned the car and they didn’t care what happened once it left their lot. They have been outrageously rude to me since then; not helping me at all. They also lied saying the extended warranty was an added on factory warranty to the vehicle. They charged me for the warranty and will not help me cancel the warranty at all even though I’ve been trying for weeks. In fact, it’s almost impossible to get them to answer the phone. On to finance, the man didn't explain any of the papers while we were signing. It was extremely rushed and when I asked why the car ended up being more than asking price after I put 15k down, he had no answers. I went to another dealership to get clarification after the fact. Like I said, I have since been calling the finance person to remove the extended warranty after deciding I don't want it, and it's like begging all over again. Long story short, do NOT use this dealership if you can help it and if they say ANYTHING about a factory warranty, read carefully about the thousands of dollar charge.
Thank you for review/s
Looking to purchase, based on reviews, it will NOT!!! be from here. Glad I took the time to read reviews. There are not to many, if any good reviews for this dealership