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Grand Motorcars Kennesaw

(71 reviews)
Visit Grand Motorcars Kennesaw
Sales hours: 9:00am to 8:00pm
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Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 12:00pm–6:00pm
(678) 712-5277 (678) 712-5277

Inventory

See all 347 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since August 2020.
If you are searching for the BEST PRICE on quality pre-owned vehicle look no further. Our NO-PRESSURE professional certified sales staff is eager to assist you. Our wide range of selection in premium cars trucks and SUVs are not only priced to sell but are run through a rigorous inspection process to match the manufacturer like condition. We offer all range of financing option. We deliver nationwide. Our unbelievable out of state shipping rates attracts customer nationwide. We provide free airport pick ups. Our wide range of lending partners loves to compete with your financing company rates.
"Deliver quality product at most competitive pricing model. No Haggle - Easy car buying experience."

Reviews

(71 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grand Motorcars Kennesaw from DealerRater.

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Buyer beware this is a horrible company with horrible

Buyer beware this is a horrible company with horrible customer service and employees. Bought a truck from them and it had issues that the management said would be fixed or compensated for. No response from any management and the salesman Armand is an absolute xxx liar. Do not buy anything from them.

Buyer beware this is a horrible company with horrible

Buyer beware this is a horrible company with horrible customer service and employees. Bought a truck from them and it had issues that the management said would be fixed or compensated for. No response from any management and the salesman Armand is an absolute xxx liar. Do not buy anything from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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I called to check on the car price and spoke with the AA

I called to check on the car price and spoke with the AA woman about bad reviews. She stated, "Why did you call then?"

I called to check on the car price and spoke with the AA

I called to check on the car price and spoke with the AA woman about bad reviews. She stated, "Why did you call then?"

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Do not buy a car from these scam artists.

Do not buy a car from these scam artists. They add on a so called warrenty plan for 3k-4k. that amounts to discount oil changes. Jim the GM is a con man

Do not buy a car from these scam artists.

Do not buy a car from these scam artists. They add on a so called warrenty plan for 3k-4k. that amounts to discount oil changes. Jim the GM is a con man

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Run!

Run!!!!! Do not buy a vehicle from this dealership. If you do make sure you get your own 40.80.120 point inspection because they do not do what they say. The only thing they did was change the oil no spark plugs no air filter nothing no drivetrain inspection

Run!

Run!!!!! Do not buy a vehicle from this dealership. If you do make sure you get your own 40.80.120 point inspection because they do not do what they say. The only thing they did was change the oil no spark plugs no air filter nothing no drivetrain inspection

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Service manger is rude and disrespectful!

Service manger is rude and disrespectful! Unkept promises and customer service doesn’t exist here after the deal is done. At first, we had a great experience with Herb—he was awesome and did everything he could to help us out. Unfortunately, that’s where the good experience ended. After purchasing our Mercedes truck, we got just a mile down the road before realizing the air conditioning didn’t work at all. We immediately turned around and asked for our check back, wanting to cancel the deal. The sales manager, Clay, assured us they would fix the issue and even signed a written agreement to do so. Since then, we’ve had to bring the car back three times for the same issue, which is a major inconvenience as we live over an hour away. The worst part of this experience has been dealing with the service manager, Jose Manuez. Not only has he been extremely rude, but he also flat-out stated that he didn’t care that this situation was causing us stress—even though we have two small children. Instead of taking responsibility, he blamed us for the car not being serviced properly, simply because we arrived at 12 PM instead of 10:30 AM. With a two-year-old and a two-month-old, delays happen—but that shouldn’t be an excuse for poor service. If the issue had been fixed correctly the first time, we wouldn’t have had to keep coming back. To make matters worse, while sitting in the waiting area, we met another customer, Dasia, who is going through the exact same issue with her car. She hasn’t even been able to take it home in two weeks because they won’t fix it. While Herb did his best, a great salesman can only do so much. A dealership is only as good as its service department, and unfortunately, this one has failed completely. The way Jose spoke to us and dismissed our concerns makes it clear that customer service is not a priority here. Unless major changes are made, I cannot recommend purchasing a vehicle from this dealership.

Service manger is rude and disrespectful!

Service manger is rude and disrespectful! Unkept promises and customer service doesn’t exist here after the deal is done. At first, we had a great experience with Herb—he was awesome and did everything he could to help us out. Unfortunately, that’s where the good experience ended. After purchasing our Mercedes truck, we got just a mile down the road before realizing the air conditioning didn’t work at all. We immediately turned around and asked for our check back, wanting to cancel the deal. The sales manager, Clay, assured us they would fix the issue and even signed a written agreement to do so. Since then, we’ve had to bring the car back three times for the same issue, which is a major inconvenience as we live over an hour away. The worst part of this experience has been dealing with the service manager, Jose Manuez. Not only has he been extremely rude, but he also flat-out stated that he didn’t care that this situation was causing us stress—even though we have two small children. Instead of taking responsibility, he blamed us for the car not being serviced properly, simply because we arrived at 12 PM instead of 10:30 AM. With a two-year-old and a two-month-old, delays happen—but that shouldn’t be an excuse for poor service. If the issue had been fixed correctly the first time, we wouldn’t have had to keep coming back. To make matters worse, while sitting in the waiting area, we met another customer, Dasia, who is going through the exact same issue with her car. She hasn’t even been able to take it home in two weeks because they won’t fix it. While Herb did his best, a great salesman can only do so much. A dealership is only as good as its service department, and unfortunately, this one has failed completely. The way Jose spoke to us and dismissed our concerns makes it clear that customer service is not a priority here. Unless major changes are made, I cannot recommend purchasing a vehicle from this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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terrible The salesman drew Was not helpful at all My

terrible The salesman drew Was not helpful at all My wife wanted to purchase a 2021 Volkswagen atlas the sales guy drew Lied about getting my wife approved $3500 was the amount we told him we had to put down and he insured us that we will be riding And he told us that we will be riding in that vehicle it was a lie to get us to come with from Alabama to Georgia for nothing I called back to do a credit application before we decided to make that trip to Georgia Drew kill baiting for us to come to Georgia and he told us that we would be leaving with that Volkswagen atlas He lied when the applicame back as a down payment of 6500 he did not try to negotiate with the financial company nor did he asked were we interested another vehicle He just left us there and told us It's nothing else he can do To all the people just looking for a vehicle out there I'm not saying the whole It's a scam just don't deal with a salesman call drew

terrible The salesman drew Was not helpful at all My

terrible The salesman drew Was not helpful at all My wife wanted to purchase a 2021 Volkswagen atlas the sales guy drew Lied about getting my wife approved $3500 was the amount we told him we had to put down and he insured us that we will be riding And he told us that we will be riding in that vehicle it was a lie to get us to come with from Alabama to Georgia for nothing I called back to do a credit application before we decided to make that trip to Georgia Drew kill baiting for us to come to Georgia and he told us that we would be leaving with that Volkswagen atlas He lied when the applicame back as a down payment of 6500 he did not try to negotiate with the financial company nor did he asked were we interested another vehicle He just left us there and told us It's nothing else he can do To all the people just looking for a vehicle out there I'm not saying the whole It's a scam just don't deal with a salesman call drew

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dishonest Crooks.

Dishonest Crooks. I started looking at a 2022 Palisade for my wife. I talked to Nick at the dealership. After asking if the quoted price included all fees, i was informed it did not. The listed price on cargurus.com was $30356, the sales person quoted a price of $29999, plus a $999 doc fee. According to the Georgia Attorney General Consumer Protection Division, it is unlawful to advertise a car price without the doc or dealer fees included. https://consumered.georgia.gov/ask-ed/2024-10-16/dealer-fee-was-not-included-advertised-vehicle-price After I pointed this out, they basically told me i was wrong. I looked at the listing on their site and the listing price had been adjusted to $32999, so more than $2k above what it was listed for when i started the discussion with them. These guys are literal criminals. there are pictures, as proof, with my google review. https://maps.app.goo.gl/FeZvdz2yS1EZZq6c9

Dishonest Crooks.

Dishonest Crooks. I started looking at a 2022 Palisade for my wife. I talked to Nick at the dealership. After asking if the quoted price included all fees, i was informed it did not. The listed price on cargurus.com was $30356, the sales person quoted a price of $29999, plus a $999 doc fee. According to the Georgia Attorney General Consumer Protection Division, it is unlawful to advertise a car price without the doc or dealer fees included. https://consumered.georgia.gov/ask-ed/2024-10-16/dealer-fee-was-not-included-advertised-vehicle-price After I pointed this out, they basically told me i was wrong. I looked at the listing on their site and the listing price had been adjusted to $32999, so more than $2k above what it was listed for when i started the discussion with them. These guys are literal criminals. there are pictures, as proof, with my google review. https://maps.app.goo.gl/FeZvdz2yS1EZZq6c9

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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I purchased a used SUV on Dec 28th.

I purchased a used SUV on Dec 28th. My buying experience was great from start to finish! Rodolfo was kind and personable. A week later I complained of a knocking sound. I could not tell where is was coming from. I brought the car in to have it looked at. No one found anything. Over the next few weeks the knocking noise starting getting worse and louder. I made an appointment to have the service dept take a look. Then the car started vibrating while driving on the Highway. By this time I was able to tell them exactly where the noise was coming from - Rear passenger tire. And of course no warranty on the car which I think they should have covered the cost if needed. Luckily my son is a mechanic. He checked my car out yesterday and discovered all the lug nuts on the wheels were loose. The rear passenger tire was missing a lug nut and the tire would have come off if I drove it another day or two. I reached out to the service center to let them know and no one has gotten back to me. My concern is they are not inspecting the cars before selling. My loose tire could have caused a serious accident and this would have been a major issue. Please do better. Take the time to make sure the cars are safe before selling to a customer. Not much to ask.

I purchased a used SUV on Dec 28th.

I purchased a used SUV on Dec 28th. My buying experience was great from start to finish! Rodolfo was kind and personable. A week later I complained of a knocking sound. I could not tell where is was coming from. I brought the car in to have it looked at. No one found anything. Over the next few weeks the knocking noise starting getting worse and louder. I made an appointment to have the service dept take a look. Then the car started vibrating while driving on the Highway. By this time I was able to tell them exactly where the noise was coming from - Rear passenger tire. And of course no warranty on the car which I think they should have covered the cost if needed. Luckily my son is a mechanic. He checked my car out yesterday and discovered all the lug nuts on the wheels were loose. The rear passenger tire was missing a lug nut and the tire would have come off if I drove it another day or two. I reached out to the service center to let them know and no one has gotten back to me. My concern is they are not inspecting the cars before selling. My loose tire could have caused a serious accident and this would have been a major issue. Please do better. Take the time to make sure the cars are safe before selling to a customer. Not much to ask.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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- They charged us an extra $8k+ tax that they're not

- They charged us an extra $8k+ tax that they're not supposed to. - They charged us $3200 for something called "Grand Care" and told us we're legally required to pay this amount. - They said they would deliver the car on Saturday. They didn't. - They quoted $800 for delivery. Then the price went up to $1000-$1200 - They offered to drive the car, adding an extra 900 miles on it. - When you search for their address, you get a place called Carville, not Grand Motorcars. I'll update my review if and when they fix all these issues

- They charged us an extra $8k+ tax that they're not

- They charged us an extra $8k+ tax that they're not supposed to. - They charged us $3200 for something called "Grand Care" and told us we're legally required to pay this amount. - They said they would deliver the car on Saturday. They didn't. - They quoted $800 for delivery. Then the price went up to $1000-$1200 - They offered to drive the car, adding an extra 900 miles on it. - When you search for their address, you get a place called Carville, not Grand Motorcars. I'll update my review if and when they fix all these issues

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Bad, please do not deal with these people they are the

Bad, please do not deal with these people they are the world worst, I will never forget.

Bad, please do not deal with these people they are the

Bad, please do not deal with these people they are the world worst, I will never forget.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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