Reviews
Write a reviewGouging elevated to an artform
I had been looking for a truck at the Portsmouth location. They didn’t have what I wanted but told me their Rochester store had one and they would call ahead to alert them I was making the 40 mile drive to see it. When I got there I found that the truck I was interested in (and no others) had a hand written $2,000 “additional dealer profit” sticker hastily applied next to the window sticker. I’ve encountered sleazy car dealers before but these guys are in a league of their own.
Problems with electronic throttle control drivable
I drove my truck to trouble shoot throttle problems. This has been drivable for 4 months. They called me and said they couldn't fix it. Now it doesn't drive at all cost me 130.00 dollars to trouble shoot plus having it towed now I have a truck that just idles and nothing happens when you push down on the gas pedal. I won't ever let key auto Rochester work on anything of mine again.
I purchased my Honda HRV from here back in February. A...
I purchased my Honda HRV from here back in February. A week later I was having issues with it starting and finally after THREE trips to a Honda dealership they were able to figure out what was wrong and fix the issue, which Keyauto very kindly took care of. The only other issue for me is the car didn’t have a new sticker on it; when I asked if they could put a new one on I had the choice of going to their sister dealership in York. I live in Maine so I chose to do that because I was told they also check emissions so I wouldn’t have an issue. After making the appointment and driving an hour there for my new inspection sticker, I was told they could not do it because they aren’t equipped to check for emissions testing! A bit frustrated with the misinformation, I would’ve just saved my time and had them put one on before driving off the lot. But overall, my initial experience of going in and purchasing my vehicle was great. Aristedes was super friendly and helpful with all my questions!
We had a great experience, everything was seamless and we...
We had a great experience, everything was seamless and we left with the car we wanted. Everything was ready to go as soon as we were ready to buy. We were in and out in no time.
I was looking for a new Jeep and Aristedes was very...
I was looking for a new Jeep and Aristedes was very helpful. He spent a lot of time showing me all the features. He is very friendly. There is no pressure at this dealership. I am very happy with my new Jeep
Aristedes was very friendly and easy to work with. He...
Aristedes was very friendly and easy to work with. He showed my all the features on my new Jeep. There was no pressure and the whole sales staff was wonderful. I will buy again!
Staff is super friendly and helpful. Bob our salesman was...
Staff is super friendly and helpful. Bob our salesman was very helpful and knowledgeable. The GM Jim made it the best vehicle purchase experience we have ever had. We will be buying all future vehicles here. The process was easy and efficient. Pricing and trades were the best. Absolutely no pressure. Personalized service is outstanding!
Very friendly, relaxed & no pressure environment....
Very friendly, relaxed & no pressure environment. Everyone is very straightforward, personable, and took the time to explain everything which was definitely appreciated. Thank you for a genuinely pleasant car buying experience!
The staff were super friendly and helpful! No complaints....
The staff were super friendly and helpful! No complaints. Aristedes and Jim helped me get into my dream car and gave me a competitive trade in price for my car. Highly recommend.
I felt very comfortable with my sales person Arístides, I...
I felt very comfortable with my sales person Arístides, I spoke with him by text messages for a few days before I bought my jeep, he was always on top of everything. Arístides got back to me usually within minutes. I never felt pressured and it was a very comfortable buying experience.