Jeff Wyler Springfield Chrysler Dodge Jeep RAM

Trying to work with this dealership on several issues especially with Grady blessings monitor general sales managers. They said they would fix my Chrysler 300 that was under a six-month 6000 mile warranty. Finally had to write a bad review about them because of the problems a car was having with the transmission shifting and the loud wind coming from the car going down the road they said they took it and they were supposed to replace the rear differential and an axle said that cured the problem. Now the transmission is slipping more than ever and it still got loud wind to it. Tried to call Mr. blessings back a few times he don’t answer the phone or call back, I suggest nobody buys from these people or have any type of work done because their service department even told me that they don’t do the repairs of something they just replaced. Departs well in my opinion that’s just a glorified parts puller don’t trust these people do not deal with him. I’m at getting ready to go to an attorney about this.. could you put them as a zero because I don’t allow that but that’s what it should be so I rated them as a

I wasn't going to leave a review but I also witnessed the behavior of Mr. Lilly in the service drive yesterday bringing in my boyfriends car. Sorry Mr. Wyler but he is a lawsuit waiting to happen. I won't be back as long as that service manager is employed at this location.

Service is awesome but management is disgusting ! Norm gross language to his employees very rude to all employees. In front is several of us waiting today . I won’t be back because of this . I refuse to bring my buisness to a place that a manager feels he has the right to down his employees with very foul language. Service side main building . My suggestion is to get better manager, that knows how to treat employees & customers .

I am very happy that johny in toyota was very friendly and he took the time to look at my options he was a great sales person he went far and beyond to make me happy

They will do what it takes to get you into the right vehicle. Fastest service I have personally received. And a friendly team.

My experience with Jeff Wyler Dodge customer service - it sucks to put it bluntly - Took my Dodge 2500 in for a safety recall. Made the online appt. and give them the safety recall codes Dodge sent me. They had days to pre-order the recall parts but instead didn't do anything until it arrived. Even though I an appt. the service coordinator wasn't there so I had to wait. Took 3 more days just to get the part and when done they had drained the battery to the point it wouldn't start. No concern on the service advisors part that my battery was drained. Took 4 visits and another 30 minutes to the "lack of service" desk to sent someone jump start it. No offer to try to charge the battery or any other help. Only reason I used them in the first place was it's a Dodge recall. Find a good honest mechanic and avoid this dealership that apparently doesn't care.

They are unresponsive, unorganized, and very difficult to deal with. Good luck finding someone capable of helping you navigate their inventory. The sales managers and online agents appear to be the biggest problem. Find somewhere else to buy your vehicle if you want service.

I booked an appointment online and when my husband showed up to drop the car off he was very rudely told they didn’t have our appointment in the system. They took the car and my husband’s information on why we were bringing it in to be looked at. For 5 days we kept calling in trying to get an update on the car and no one was answering the phone. Every day we left a voicemail asking for a call back with an update as this is my only car and I was having to find rides into work every day. When I finally got ahold of someone they took 5 minutes to even find information on my car and he was very rude as well. They were not helpful and I told them I didn’t want them to service my vehicle and I would just come pick it up. When I arrived they told me it would be $390 as a diagnosis fee. I explained that there should be no charge as my car is still under warranty to which he explained there is nothing to charge to the warranty since no work was done. (None of the other Kia dealers have ever charged me for looking at the vehicle. ) We argued for a few minutes as I explained that a bumper to bumper warranty should have no charges and at no point was I quoted any fees. He got frustrated, slammed my keys on the counter and then flung my paperwork at me. He said whatever I’ll take care of it and we left. This is the worst I’ve ever been treated at any place of business. As a female in her twenties I felt as though they were trying to intimidate me into paying. I definitely would not recommend using them especially for women. Don’t send your wives, daughters or sisters to these scammers.

Tyler Fazio was great. Only complaints are we bought it and will be in the shop for two weeks for an oil pan.

Very disappointed with Dodge repair shop. Had car for 2 weeks and I don't think they did one thing to it? Finally called us and said pcm was bad and they didn't make them anymore wanted to know if we wanted to junk it? Amazingly they said if they could find a computer would cost 1600. 00. I got off the phone after telling them we would tow it home and guess what found a brand new pcm programed and life time warranty for 270.00. Put it in no start? I'm a shade tree mechanic but found out problem was in the ignition bought that part installed it runs great so it is evident they don't know what they are doing. Only plus side is they didn't charge for diagnostic. Will never go back to Wyler.