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EchoPark Automotive Houston Stafford

(240 reviews)
Visit EchoPark Automotive Houston Stafford
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2023 consumer dealer award

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(713) 481-2538 (713) 481-2538

Inventory

See all 383 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2020.
ECHO means Every Car, Happy Owner. Our entire business is built around delivering the best experience for you. In-store or online, we have thousands of great quality cars up to $3K less than the competition.

BUY WITH CONFIDENCE: All our cars go through an intensive 190-point inspection & reconditioning process.

SHOP HAPPY: You've got 7 days (up to 250 mi) to fall in love with your dream ride or we want it back.

GET FINANCING: Once you’ve found your dream ride, we can help you save time at the store by getting approved for a loan online.
EchoPark. Every Car, Happy Owner.

Meet our employees

Reviews

(240 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of EchoPark Automotive Houston Stafford from DealerRater.

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thanks a lot I really like My new car thanks!

thanks a lot I really like My new car thanks!it drives good And safe

thanks a lot I really like My new car thanks!

thanks a lot I really like My new car thanks!it drives good And safe

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
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The Salesman was very professional and knowledgeable.

The Salesman was very professional and knowledgeable. Very kind and patient with me making my decision.Thank you so much providing me with Wonderful Customer service!!

The Salesman was very professional and knowledgeable.

The Salesman was very professional and knowledgeable. Very kind and patient with me making my decision.Thank you so much providing me with Wonderful Customer service!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

Thank you Rafael Breton/Santin!! Thank you Gene Kakoma!!

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After a month the car was leaking oil and had a bad tire

After a month the car was leaking oil and had a bad tire with a bubble that I reported two weeks after the purchase and nothing was done.

After a month the car was leaking oil and had a bad tire

After a month the car was leaking oil and had a bad tire with a bubble that I reported two weeks after the purchase and nothing was done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for bringing this to our attention. We apologize for any inconvenience and would like to address this issue immediately. Please contact us so we can resolve this situation and rectify your buying experience. Please feel free to reach out to me directly at (318)280-5253. Gene general sales manager EchoPark Stafford location

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Tula was awesome!

Tula was awesome! She was patient, personable, knowledgeable, engaging and customer centric. Echopark should clone her.

Tula was awesome!

Tula was awesome! She was patient, personable, knowledgeable, engaging and customer centric. Echopark should clone her.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Everyone was great and knowledgeable but the buying

Everyone was great and knowledgeable but the buying process was too long. The number of cars available was excellent. In general I was very pleased.

Everyone was great and knowledgeable but the buying

Everyone was great and knowledgeable but the buying process was too long. The number of cars available was excellent. In general I was very pleased.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience! We’re delighted that we could provide you with exceptional service and help you find the perfect vehicle. We hope your new ride brings you joy mile after mile. Don’t hesitate to reach out if you need anything in the future. Happy driving!

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I was very pleased with the entire process.

I was very pleased with the entire process. Everything went smoothly from start to finish, and all of the employees were kind and helpful! I would definitely work with EchoPark again.

I was very pleased with the entire process.

I was very pleased with the entire process. Everything went smoothly from start to finish, and all of the employees were kind and helpful! I would definitely work with EchoPark again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for your kind words! We're thrilled to hear that you had a 5-star experience with us. Congratulations on your new vehicle! We wish you many happy miles ahead, and we’re here for anything you need on your journey. Safe travels and enjoy the ride!

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Still need to improve customer service lessons what he is

Still need to improve customer service lessons what he is asking more comfort what he is paying for

Still need to improve customer service lessons what he is

Still need to improve customer service lessons what he is asking more comfort what he is paying for

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Customer Service was excellent.

Customer Service was excellent. Documentation process extremely poor. Waited 5 hours to finish the process

Customer Service was excellent.

Customer Service was excellent. Documentation process extremely poor. Waited 5 hours to finish the process

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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The moment I search the dealership on line, from the

The moment I search the dealership on line, from the online contact and walking into the Dealership, I was made to feel welcome and invited. My experience was magnificent. They made our job easy, I was assured they could help and that happen. I would recommend them to anyone. Excellent !!!!

The moment I search the dealership on line, from the

The moment I search the dealership on line, from the online contact and walking into the Dealership, I was made to feel welcome and invited. My experience was magnificent. They made our job easy, I was assured they could help and that happen. I would recommend them to anyone. Excellent !!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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I searched multiple dealership and websites for nearly 3

I searched multiple dealership and websites for nearly 3 wks and Echopark had the best deals. Purchasing process was also painless with no last minute gotcha add ons. It was well worth the 4 hr drive to the dealership. My only complaint would be that the Permplate was mandatory. I would have preferred to decline this item since I know it is essentially an expensive detailing charge which I could have gotten cheaper elsewhere.

I searched multiple dealership and websites for nearly 3

I searched multiple dealership and websites for nearly 3 wks and Echopark had the best deals. Purchasing process was also painless with no last minute gotcha add ons. It was well worth the 4 hr drive to the dealership. My only complaint would be that the Permplate was mandatory. I would have preferred to decline this item since I know it is essentially an expensive detailing charge which I could have gotten cheaper elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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