Lexus of Greenville

Looking up reviews on Lexus of Greenville, some were not to good. This is what happened to my husband & me. In August we bought a 2017 Lexus RX350 SUV. After the price was agreed on they wanted to put Resistall MG2, first it was over $1,000 then he came down to $688, I agreed, big mistake. They sprayed this stuff over dirt on the outside & also on the dash &swrat. They got oil or grease on the dash. We looked the Resistall online & there was a lot of bad reviews. I sent pictures of my dash to our salesman Carl Braunschweiger & later to Bill Back. They wanted to bring the car back to the dealership. 206 miles round trip. We had already made 2 trips there. About one week later we received a letter from Lexus of Greenville saying that they couldn't finance our car that my credit was bad. We paid cash for the car, financing was not mentioned. We had bought two Lexus's from this dealership, paid cash, no problems. my husband called John Back, the finance manager of Lexus, he said that it was the government regulation that they send out this letter out. Do they think that people are stupid? We recommend Apple Tree Acura of Fletcher, we bought two cars from this dealership & BMW of Asheville & Carlton Mercedes of Greenville all are awesome dealerships. we didn't get letters from these dealerships saying my credit was bad, paid cash for these cars to.

My Tire Pressure Monitor Sensor light on my dashboard began flashing. I noticed this shortly after routine maintenance performed by Lexus. I filled up my tires with air to the proper pressure, but the low pressure indicator light remained flashing on the dashboard. I went to Lexus and was told they do not have anyway to check the sensors without taking each one out, replacing it, and seeing if the light then goes out. The women at Lexus said that each sensor with labor would cost $200, so the total cost would be between $200-800, depending on how many sensors were replaced. I went to Discount Tire. He checked each sensor with a handheld device and said the sensors were working properly. He then hooked up to the data port under the dashboard. It took 30 seconds , and then he said someone had changed "main to secondary", and within 10 seconds he changed it back. He said "no charge"!! He got a nice tip. I asked him how this happened... He smiled and said "maybe it was a mistake". Maybe it was a scam. I

I bought a new 2015 RX350 from this dealership ( my 3rd. Lexus); I have less than 13,000 miles on the car. The leather on the front seats is cracking. THIRTEEN THOUSAND MILES AND THE LEATHER IS CRACKING!!! I was told by the service rep. this has happened before on the exact same model and exact same model year car. But Lexus refuses to achkowledge this as a defect and correct it free of charge. Instead they claim it is "NORMAL WEAR AND TEAR". Well if that's the reputation that Lexus wants to have that's fine with me. I'm sure my blog and tweet followers will appreciate knowing that this luxury car dealer considers 13,000 mile defects to be normal wear and tear. When you buy a luxury car you expect a luxury vehicle and luxury treatment - don't expect either at Lexus of Greenville. P.S. I have brought my car to this dealership three times for the same problem - the tire pressure warning light is constantly on. Each time they have been unable to find the problem. The last time they charged me for the visit even though they still couldn't find the problem and even though the car is under warranted.

Terrible service department. Was misquoted and upon coming in for a recall, the backside conditioning cover was broken off and left in my seat, along with trashed beverages from whoever was working on my car. We will now be going to the Lexus dealership in Charlotte instead.

Product Knowledge, Follow-Up, Service time bring you a car pick yours up. When you get this dealer you get what others only tell you in their ad. Amazing or imagine Lexus of Greenville gives the customer what only is talked about at other dealers SERVICE, FOLLOW-UP, and if you like to visit the dealership Danny Walker or Michael Bowers will set you up with coffee & a sandwich! Never met such a great place to buy our Lexus.

We have been LoG service customers for three years, had never purchased a vehicle from them. When we decided the model and year of Lexus we wanted, we called LoG and two other area Lexus dealerships to go over their pre-certified Lexus inventories and negotiate their best offers. Brad Rongione worked swiftly and efficiently to put together the car package that worked with our limited time frame and with our budget. And he was a delight to work with: a rare combination of politeness, patience, good humor and intelligence. He knew the vehicle he was selling. After the purchase, he taught us about the various features, paired our phones, answered questions. Thanks, Brad, and thanks too to LoG. What a great experience. We love the car!

I left the below review after a horrible experience with the body shop. Lexus' GM contacted me and was apologetic and wonderful! As I understand this is Toyota's body shop and Toyota's employee. I know that Toyota and Lexus both have talked about the issue. I will return to Lexus of Greenville as they seemed sincerely sorry for how I was treated by one employee at the body shop. All issues have been or are in the process of being corrected. Body Shop Customer Service is absurd! Specifically, Sharon who has no business being in any kind of customer relations position. First, I got a call at 4:45 to pick up my car by 6:00. Second, I got my car and it smelled like someone had lunch in there earlier that day – smelled like bacon. Third, my automatic windows did not work (which they fixed, with no argument). However, the technician had to get out the owners manual to figure out how to fix the windows. Fourth, not the handle that opens the door but the other “handle” had the felt missing from the bottome on the drivers side. I was told I needed to come back on Thursday or Friday to get one put in. Fifth, I left and realized my headlights no longer worked. I had to turn around and get them to look at the headlights as it was dark and dangerous for me to drive. This is when Sharon was rude, impolite, disrespectful, discourteous and overall extremely unprofessional! I was appalled at how I was treated from her! When James – who was extremely polite and helpful was looking at my car Sharon came out and did not introduce herself but came out and the first thing she said was “We didn’t do anything to the front of your car so this isn’t our fault.” I told her that my headlights were working fine before and one was just replaced by Lexus. She continued to be extremely rude and the two of us went back and forth. James continued to look under my car and was trying to find a solution to help me. A service person Will from Lexus was called over and helped. They found headlights to put in my car and Will installed them. Sharon then said to me “you should thank him as he is doing this on his free time.” Again, she was acting like everything was my fault. I thanked James and Will multiple times as they were wonderful and I could not speak highly enough of how well they presented Lexus and held up Lexus’ reputation. However, how rude Sharon was put a very bad taste in my mouth and I will NEVER bring my car back to Lexus’ body shop as long as she works there. I will also tell people I know to make sure she does not work there before they take their Toyota or Lexus there, as they may fix your car but you get it back with something else not working and her blaming the customer for it saying “sometimes these things just happen.”

Michael Bowers was friendly, professional, and efficient. After we settled on the new 2016 ES350 we were purchasing, he even brought us lunch from the dealership's kitchen for us to enjoy in his office while he did the paperwork! He also expedited our tag and expressed it to our Florida address, since we had to return there from our Spartanburg home before the tag was going to be available. Above and beyond in every respect.

It was not just a "buying" experience: it was a "building a relationship" experience. From beginning to end, my thoughts, choices, and comfort were of primary importance. Michael was outstanding.

I tried to respond to the online request to review but could not get it to work. Roxie was my service contact and she delivered great service. No complaints whatsoever.