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Jeff Wyler Springfield Kia

(2,139 reviews)
Visit Jeff Wyler Springfield Kia
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2016 state dealer award
View 5 awards
2016 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 934-6644 (888) 934-6644
Used (866) 458-8520 (866) 458-8520
Service (833) 394-5402 (833) 394-5402

Reviews

(2,139 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeff Wyler Springfield Kia from DealerRater.

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5000 mile maintenance

I had an appointment at 10:00. I arrived 10 minutes early and was there until 11:35. They said it would take less than an hour. I am not sure what has happened with the service department but I don’t enjoy going there anymore. When Andy and Mr. Tyree was there I enjoyed going, it was like going to your neighborhood mechanic shop. Once the car is out of warranty I will choose another place for oil changes. One hour and forty five minutes is ridiculous!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Treats customers like they matter

I purchased a vehicle and approx. 2 months later it needed a repair. There was an issue regarding the warranty, but after speaking to A.J. the problem was resolved and the repair and cost was taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Reg services

Always easy in and easy out. Helpful clean only thing more you could ask for is a free car. Will be back to buy if the free does not happen,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Everyone was curious and polite. Labor price was high.

was there for oil and lube, and plug or patch tire. Was in and out in an hour. well pleased except the price for the tire. Everyone was curious and polite.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I purchased a brand new car with little hassle and the peopl

David did a great job at helping me get into my new Chevrolet Camaro, Scott was great at making the whole process smooth and easy for everyone and Scott was very knowledgeable about the tech products within my car. Great teamwork!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Concerned salesman

Jeff always has my back. He informed me about the next oil change savings, which will save me $$, and gave me a heads up on the next tire savings I will be needing soon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Misleading

I was told two different prices and neither one was right. I was charged 250 more than expected. I paid 330 in labor and only 186 in parts. Morgan is who I spoke with when I asked about prices and to set up my appointment. Matt is who my wife talked too and he never mentioned anything about the 330 in labor either. This is sad and ridiculous. then Matt tried to lie and said he did which he didn’t. So sad. Matt also tried to get rude with me when I explained to him. I wouldn’t recommend anyone going to Jeff Wyler to get there car serviced by these people.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great dealership

They helped us get a new car. The service department is great with scheduling and performing the service. Staff is very polite. Thank you so much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Courtesy and Professionalism

Whether you spent $20,000 or $90,000 on your Toyota, the Jeff Wyler Toyota Service Department extends the same level of courtesy and professionalism to all of its customers. From the handshake at drop off to the handshake after getting your keys back, you always feel valued and can take comfort in knowing that your vehicle is in good hands.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Oil change and “recall” notice

I appreciate the efficiency and care of the service provided. Mathew was very good at explaining the reason for the recall and what to do if I experience any issues.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.