Lufkin Ford

I was interested in a particular car based on the cars.com listing, but it had a major error (listed as manual, but actually automatic). Their response was quick and corrected the error, but the car was no longer of interest. Also, I received a couple of friendly follow-ups. I wish they were not so far away for other business.

UPDATE HORROR! Brake Caliper Bracket Bolt come off Left front while driving! CarFax don't lie, but Lufkin Ford DOES! Know the TRUTHS about Lufkin Ford First! Do not regret your $$$Thousand Dollar$$$ PURCHASE. I have Recorded and Documented Proof! Bought 2019 Honda Passport 12/2024. Driving it home, there was an incredible vibration in the front. At first, shop manager said it was the anti-lock. Finally he agreed and did admit that the car had been wrecked left front wheel. They Turned the front rotors, which were warped. And rotated the tires. None of the worked Lufkin Ford performed shows up on carfax, but when the car was wrecked, they took it to Loving Honda because the braking sensor warning light would still come on. WASTING YOUR TIME AND MONEY ON PREVIOUSLY WRECKED CARS AND NOT DISCLOSED, SHOULD NEVER HAPPEN. If you make a purchase from Lufkin Ford and you get taken for a Ride, Simply, LOOK IN THE MIRROR. TRUTHS MATTER, When God Matters Ezekiel 25:17

Just purchased my second vehicle from here. Logan is great to work with. Will be back in the future.

I love my Explorer it drives so smooth and very comfortable. My salesman was very nice .

Very easy to deal with. Yancey was a pleasure to work with. The rest of the staff was helpful as well! We were extremely happy with the whole process and experience! Will definitely refer to friends/family. So glad we used Lufkin Ford for our purchase!!! Would willingly drive from Tyler to do business with them again!

They are all very friendly and helpful. We are very satisfied with purchasing our new Maverick from them.

The individual that helped me was energetic and enthusiastic! We’re very happy with our new vehicle.

Bought vehicles from Lufkin Ford for years. Think its been 9 purchases now. GREAT dealership to work with. Fair prices AND smooth transaction process. I am picky about my vehicles and Lufkin Ford ALWAYS exceeds my expectations.

Very fast help! Got me the truck I wanted same day approval and out the door! Very helpful and friendly! So glad I came to Lufkin Ford!

Jose Castillo and the professionals at Lufkin Ford representative the "model" state of industry in how professional should be. Their responsiveness is unmatched. Their thoroughness is second to none. Specific to Mr. Castillo, I live in Houston. I was in a bind. I explained what I wanted. He took it upon himself to shortlist three vehicles. He facetimed my wife (as we were driving back and forth to Austin) and provided for a walk-through of each vehicle. We made a decision. He got the paperwork completed, provided for electronic review and waited until well after closing hours to receive our signatures (we were tending to a family member in critical condition at a hospital in Austin). Vehicles cost money. There is no sum of money that can adequately establish and reinforce a personal relationship like a man who acts by his heart. Jose is that man and he is genuine in his resolve.