Reviews
Write a reviewI was interested in a particular car based on the cars.com listing, but it had a major error (listed as manual, but actually automatic). Their response was quick and corrected the error, but the car was no longer of interest. Also, I received a couple of friendly follow-ups. I wish they were not so far away for other business.
I was interested in a particular car based on the cars.com listing, but it had a major error (listed as manual, but actually automatic). Their response was quick and corrected the error, but the car was no longer of interest. Also, I received a couple of friendly follow-ups. I wish they were not so far away for other business.
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- Buying process
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
UPDATE HORROR! Brake Caliper Bracket Bolt come off Left front while driving! CarFax don't lie, but Lufkin Ford DOES! Know the TRUTHS about Lufkin Ford First! Do not regret your $$$Thousand Dollar$$$ PURCHASE. I have Recorded and Documented Proof! Bought 2019 Honda Passport 12/2024. Driving it home, there was an incredible vibration in the front. At first, shop manager said it was the anti-lock. Finally he agreed and did admit that the car had been wrecked left front wheel. They Turned the front rotors, which were warped. And rotated the tires. None of the worked Lufkin Ford performed shows up on carfax, but when the car was wrecked, they took it to Loving Honda because the braking sensor warning light would still come on. WASTING YOUR TIME AND MONEY ON PREVIOUSLY WRECKED CARS AND NOT DISCLOSED, SHOULD NEVER HAPPEN. If you make a purchase from Lufkin Ford and you get taken for a Ride, Simply, LOOK IN THE MIRROR. TRUTHS MATTER, When God Matters Ezekiel 25:17
UPDATE HORROR! Brake Caliper Bracket Bolt come off Left front while driving! CarFax don't lie, but Lufkin Ford DOES! Know the TRUTHS about Lufkin Ford First! Do not regret your $$$Thousand Dollar$$$ PURCHASE. I have Recorded and Documented Proof! Bought 2019 Honda Passport 12/2024. Driving it home, there was an incredible vibration in the front. At first, shop manager said it was the anti-lock. Finally he agreed and did admit that the car had been wrecked left front wheel. They Turned the front rotors, which were warped. And rotated the tires. None of the worked Lufkin Ford performed shows up on carfax, but when the car was wrecked, they took it to Loving Honda because the braking sensor warning light would still come on. WASTING YOUR TIME AND MONEY ON PREVIOUSLY WRECKED CARS AND NOT DISCLOSED, SHOULD NEVER HAPPEN. If you make a purchase from Lufkin Ford and you get taken for a Ride, Simply, LOOK IN THE MIRROR. TRUTHS MATTER, When God Matters Ezekiel 25:17
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- Buying process
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Bought vehicles from Lufkin Ford for years. Think its been 9 purchases now. GREAT dealership to work with. Fair prices AND smooth transaction process. I am picky about my vehicles and Lufkin Ford ALWAYS exceeds my expectations.
Bought vehicles from Lufkin Ford for years. Think its been 9 purchases now. GREAT dealership to work with. Fair prices AND smooth transaction process. I am picky about my vehicles and Lufkin Ford ALWAYS exceeds my expectations.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I found a Ford Expedition King Ranch Edition on cars.com at Lufkin Ford. I contacted them to find out all the details, and Michael Taylor contacted me very soon after. We discussed the Expedition and made the deal over the phone! Next was getting from NW Iowa to East Texas to pick it up! We flew to Houston, and Michael had arranged for a driver to pick us up at the airport! Pat had driven an hour and 40 minutes one-way to get us! We had a nice visit with him on the way back to Lufkin, and when we arrived, Michael was there to greet us. The truck was ready, so he gave me the keys and told us to take it for a drive and grab lunch if we were hungry. When we got back, Craig was ready to complete the paperwork. My wife had noticed a line on the hood, which was left after a bug screen had been removed. Michael had the Expedition taken back to the shop and the guys buffed out the line while we did the paperwork! Within a couple hours of arriving in Lufkin, my wife and I were in the Expedition and heading north! I would highly recommend Lufkin Ford to anyone considering buying a vehicle from them!
I found a Ford Expedition King Ranch Edition on cars.com at Lufkin Ford. I contacted them to find out all the details, and Michael Taylor contacted me very soon after. We discussed the Expedition and made the deal over the phone! Next was getting from NW Iowa to East Texas to pick it up! We flew to Houston, and Michael had arranged for a driver to pick us up at the airport! Pat had driven an hour and 40 minutes one-way to get us! We had a nice visit with him on the way back to Lufkin, and when we arrived, Michael was there to greet us. The truck was ready, so he gave me the keys and told us to take it for a drive and grab lunch if we were hungry. When we got back, Craig was ready to complete the paperwork. My wife had noticed a line on the hood, which was left after a bug screen had been removed. Michael had the Expedition taken back to the shop and the guys buffed out the line while we did the paperwork! Within a couple hours of arriving in Lufkin, my wife and I were in the Expedition and heading north! I would highly recommend Lufkin Ford to anyone considering buying a vehicle from them!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase