Skip to main content

Bayside Mitsubishi

(52 reviews)

Reviews

(52 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Thank you once again for giving us a exceptional

Thank you once again for giving us a exceptional experience. We are truly happy and satisfied customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's our privilege to serve you! Thanks for your continued support of the Bayside Mitsubishi team. We look forward to seeing you again next time!

Great service absolutely love the whole process it was

Great service absolutely love the whole process it was easy and fast I highly recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 star! It was a pleasure working with you! Welcome to the Bayside Fam!

Angie and Jorge were great they did everything they could

Angie and Jorge were great they did everything they could for us and we got a car for our daughter come down and visit them at Bayside Mitsubishi

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting Bayside Mitsubishi with the purchase of your vehicle!

Annisa and the entire staff were very welcoming and

Annisa and the entire staff were very welcoming and helpful... highly recommend Bayside Mitsubishi... great team

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Bayside Mitsubishi!

Anissa is the best .

Anissa is the best .She's a great sales agent and she takes her time with you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Bayside Mitsubishi as your one stop shop Dealership!

i usually don’t like to talk in “absolutes” but i will

i usually don’t like to talk in “absolutes” but i will make an exception for the experience i had at Bayside Mitsubishi…it was “PERFECT”! The entire staff catered to every need we could possibly have without being annoying or overly attentive… The service after the sale was equally amazing. We had the slightest little hiccup, and they were all over it.!! Additionally, in these crazy times it is really reassuring to know you can find a dealership operating like this one! I thought they had all gone the way of the dinosaur. L O L.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It was an honor to help you with your recent car purchase. I hope your 2023 Mitsubishi Outlander PHEV is proving a nice choice for you. You were a pleasure to work with! Thank you again!

Great service I am happy with my new outlander sub and

Great service I am happy with my new outlander sub and planning to surprise my wife with this new car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for giving us the opportunity to help you with the purchase! We couldn't be happier that we're the dealership you chose to do business with! It was a pleasure working with you. Thank you!

Amazing experience!

Amazing experience! Will referral everyone to Bayside Mitsubishi! The process was quick and very easy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear this, Gabby! Your visit, referral, and kind words all mean a great deal to us here at Bayside Mitsubishi. We're here the next time you need us!

Our visit to bayside started out rather well.

Our visit to bayside started out rather well. We had the pleasure of dealing with Mr. Jimmy Martinez. This man was a very professional, well spoken individual. He was very accommodating and was willing to listen to our needs and play off of that. He wasn't pushy at all and was very good at explaining all of the key points of focus for the brand he represented. His great customer service face to face is the only reason this rating isn't a 1 star. It's what happend after, that actually disgusts us. He asked if we had been shopping around and we said yes. We actually had 2 other offers on the table from other brands. Like any other car buyer, we wanted options. Unfortunately we chose mitsubishi as our next option. The sales manager acted as if he was angry that we went to chevy and toyota and they gave us decent deals on drive out. We noticed this through the window. We were seated in the office right next to him so we could hear it all. It was late so we told Mr. Martinez that we would pick this up the following day. At this point, we had already given a price we were looking for to stay competitive. If it was a no go, we expected them to just say sorry but no we cant do that. That would have ended the conversation with a positive experience. The next day I contacted Jimmy and asked about an answer from his manager. He then had his manager call me. He asked where he needed to be to make a deal. I told him again, and he then became upset. I explained my position on the market and that many dealerships are agreeing. The market is flipping again and I wasn't comfortable paying an msrp that was inflated that high. He asked where anyone was selling that car at the requested price. At this point I gave him the website of a dealership that was at our desired price and willing to ship. We just didn't want to deal with shipping. Now it's a good thing my phone comes with a acr app. Because what followed was just backwoods circus professionalism. He told me that I better pack my bags and take my a$$ to that other dealership. He began to raise his voice and became very frustrated. I think the fact that I remained calm pissed him off even more. After his little rage fit, I asked him what his name was. He didn't want to answer. I then asked again. He then gave me the name of JT. Assuming people aren't smart enough to find his real name. They literally have a staff section on their web page. Sorry Mr. Tj Bitter. I dont think that's how negotiating is supposed to go. I guess that's just how this ol vet will remember his dealings with mitsubishi. I wounder what Alex would think about this.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

I would appreciate the opportunity to make things right for you. If you would consider providing me with some more information about your visit, I've listed my contact information here. Thank you, Rod Cevallos - General Sales Manager - 281-421-2800 x112

I bought a 2013 ford explorer from this dealer and have

I bought a 2013 ford explorer from this dealer and have had alot of problems with it since the day I bought it. They have made some of them right, but it’s still a vehicle that I won’t be able to ever get out of because of the problems. They also charged way too much for it as well. When I took it in for service, a salesman asked me if I wanted to trade it in. Then he gave me a really low ball offer on it. I explained how much I owed and he asked me if I had gap insurance. I told him that I didn’t appreciate him asking me that. I’m not crooked. For the record, don’t buy anything from these scammers

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for reaching out. I'm sorry to hear you're not satisfied with your purchase and encourage you to reach out directly if you'd like to discuss the situation in greater detail. Respectfully, Rod Cevallos - General Sales Manager - 281-421-2800 x112

Consumer response

That was already done to no avail. Basically I was told that there is nothing you can do about it except to trade it in and lose about 8k. Terrible dealership and no future customer here. Avoid this place

Dealer response

Dear Mr. Platz, We regret to hear that your vehicle had a break down, but unfortunately all vehicles do break down, this vehicle was purchased June 1, 2022 with 169,000 miles on it. At that time before purchasing, the vehicle was test driven by you, there was no check engine light on and the vehicle was to your satisfaction and you purchased the vehicle with a service contract. On June 3, 2022 the vehicle was brought to our service dept. for a check engine lite and it showed that the middle Catalytic converter was bad, so even though the catalytic converters are NOT covered in your service contract and the vehicle was SOLD AS IS, we replaced that convert as a good will gesture. On October 18, 2022, the vehicle was brought to our service dept. again for a noise under the hood while taking off from a stop and a check engine light on for the front catalytic converter, we replaced the all the motor mounts that was covered under your service contract for $946. We offered to help by discounting the other catalytic converter, but you declined. We will always do our best to help and satisfy our customers who we do appreciate. Thank you for your Business.