Bert Ogden Mission Auto Outlet

I just bought a truck from Jesus Hernandez. He was a delightful change from other salespersons I have dealt with. He was not pushy. Did not pressure us in any way. Went out of his way to service us. We will buy from Bert Ogden and Jesus again.

I rarely leave a review. It is only in extreme cases really, either good or bad that I do take the time to convey my $.02. So it is with great gratitude that I take time today to put these thoughts down for the cosumption of others who may be condisering a purchse from Bert Ogden Auto Outlet here in Mission, TX. My experience was just outstanding. The entire crew I intracted with wether they were inolved in my purschae or not, were just so genuinely nice people! Talk about refresshing. I would give more than 5 stars but that is all I can give! My sales professional Jesus, was such a nice guy. Very pofressionaly, knowledgeable and personable. Trust me, he had the cards stacked against him with me as his customer. He put up with all my questions, offers and counter offers with a very gentle tact and I truly felt he was there to help me as much as he could within the limits imposed on him. The manager, George was also awesome as he too had to put up with my shrewd negotiation skills. He did consider my offers and countered with fair ones of his own and in the end crafted a deal that I and the dealhership could stomach. Once again, just a real nice fella! I never felt pressured by him or anyone there actually. Lastly, Joe the Finance Manager was also a complete gentleman, knowledgeable about his work and very effecient with the time he was helping me navigate the vast amount of paperwork required to purcahse a car. He has an excellent choice in music too! I just can not state it enough, but these guys were just so freakin nice and professional and I stress, "non pressuring"! I have zero reservations in recommending this dealership to any family or friends and to anyone I do not know. Have you every seen the show, Under Cover Boss? Well, if I was the boss under cover and these men were my employess, you better believe they would all be getting raises, vacations, promotions and the accolades they rightly deserve. They truly do reflect positively upon their company. So, I know this was lengtlhy and that should impress upon you, the reader just how impressed and enjoyable my experience was!

Don't buy from here! 09-20-21 was looking for a new XT5 checked online and saw that this company had the vehicle i wanted and the price posted online for $45,415 so i call store to verify if it was still available before i made the 1hr 15 min drive to there location. i was told yes we still have it and yes it is for the price online. Once i arrived, i saw the XT5 and loved it and told sales man ill take it, already approved the sales man comes in the cubical to tell me that his manager told him that the XT5 i wanted to purchase was the last one they had so he had to mark it up $3,000 more. Im like WOW never ever in my life has this ever happened to me as a customer I was shocked, and shame on the Vackar's that would allow and hire people to over see and manage the legacy they have built all across the valley and now have people like Bert Ogden Cadillac Mangers treat customers like this. Such a sad shame it has come down to people like them and during a pandemic to gouge their own previous customers. WOW !

I went to this dealership in Mission because they called me saying they had the truck I was looking for and that I could go for a test drive . Carol would be the person “taking care” of me . I drove more than an hour just for them to tell me the truck had been sold days ago and if I wanted to pick something else. They are big liars and very unprofessional.