Reviews
We visited City Volkswagen of Evanston on Thursday, June
We visited City Volkswagen of Evanston on Thursday, June 19th to test drive a used Volkswagen Atlas. Narcis took care of us that day. The test drive went great, and while impressed with the Atlas, it did not have all the features that we wanted. Narcis suggested, a used Tiguan, competitively priced and loaded with features, so we took that for a spin, eventually purchasing that car. Throughout our visit there was never any rush or pressure to purchase, in fact we left the dealership to test drive another car only to return for the Tiguan. The lone issue we had with the purchase was that there was only one key FOB. Narcis told me that he could see what he could do about getting an extra one. He reached out to VW and they said that the car was turned in with only one key, but he spoke with his management and secured an additional one at no charge. Our experience with Narcis and City Volkswagen of Evanston, as well as the follow-up afterwards, has been stellar. We will certainly look here again should we be in the market for another vehicle!
We visited City Volkswagen of Evanston on Thursday, June
We visited City Volkswagen of Evanston on Thursday, June 19th to test drive a used Volkswagen Atlas. Narcis took care of us that day. The test drive went great, and while impressed with the Atlas, it did not have all the features that we wanted. Narcis suggested, a used Tiguan, competitively priced and loaded with features, so we took that for a spin, eventually purchasing that car. Throughout our visit there was never any rush or pressure to purchase, in fact we left the dealership to test drive another car only to return for the Tiguan. The lone issue we had with the purchase was that there was only one key FOB. Narcis told me that he could see what he could do about getting an extra one. He reached out to VW and they said that the car was turned in with only one key, but he spoke with his management and secured an additional one at no charge. Our experience with Narcis and City Volkswagen of Evanston, as well as the follow-up afterwards, has been stellar. We will certainly look here again should we be in the market for another vehicle!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at City Volkswagen of Evanston. Sam Lotta General Manager slotta@cityautogroup.com
Working with Gil was great.
Working with Gil was great. The buying experience was easy and Gil was available and patient with our questions.
Working with Gil was great.
Working with Gil was great. The buying experience was easy and Gil was available and patient with our questions.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing City Volkswagen of Evanston! Sam Lotta General Manager slotta@cityautogroup.com
I've had my 2019 serviced here since I bought it.
I've had my 2019 serviced here since I bought it... great and fair customer service..... whe it came time to upgrade my vehicle it as painless and easy..... low pressure sale and great sales staff.... I'll keep going there.....😎👍🏼
I've had my 2019 serviced here since I bought it.
I've had my 2019 serviced here since I bought it... great and fair customer service..... whe it came time to upgrade my vehicle it as painless and easy..... low pressure sale and great sales staff.... I'll keep going there.....😎👍🏼
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for choosing City Volkswagen of Evanston. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sam Lotta General Manager slotta@cityautogroup.com
A pleasure to deal with.
A pleasure to deal with. Narcis' expertise was hugely appreciated as we were purchasing our first vehicle having moved to Chicago. Will be returning once it's time for a new model. 10/10
A pleasure to deal with.
A pleasure to deal with. Narcis' expertise was hugely appreciated as we were purchasing our first vehicle having moved to Chicago. Will be returning once it's time for a new model. 10/10
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing City Volkswagen of Evanston! Sam Lotta General Manager slotta@cityautogroup.com
It is always a pleasure working with Narcis.
It is always a pleasure working with Narcis. He’s a straight shooter and transparent through the entire process. This is my 3rd car I’ve purchased with Narcis and highly recommend him to anyone looking in the area. Thanks Narcis for making each purchase painless and enjoyable.
It is always a pleasure working with Narcis.
It is always a pleasure working with Narcis. He’s a straight shooter and transparent through the entire process. This is my 3rd car I’ve purchased with Narcis and highly recommend him to anyone looking in the area. Thanks Narcis for making each purchase painless and enjoyable.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sam Lotta General Manager slotta@cityautogroup.com
Narcis was fantastic!
Narcis was fantastic! After my last car was totaled, he guided me through the car buying process with ease. He was incredibly informative, patient, and made everything feel smooth and stress free. I truly appreciate that I never felt pressured or rushed to make a decision. I'm grateful for the experience and glad I chose to work with this dealership!
Narcis was fantastic!
Narcis was fantastic! After my last car was totaled, he guided me through the car buying process with ease. He was incredibly informative, patient, and made everything feel smooth and stress free. I truly appreciate that I never felt pressured or rushed to make a decision. I'm grateful for the experience and glad I chose to work with this dealership!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City Volkswagen of Evanston! Sam Lotta General Manager slotta@cityautogroup.com
Narcis is so great to work with.
Narcis is so great to work with. We appreciate all of his expertise and support throughout our car buying process.
Narcis is so great to work with.
Narcis is so great to work with. We appreciate all of his expertise and support throughout our car buying process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sam Lotta General Manager slotta@cityautogroup.com
I went there to buy my new 2025 tiguain and Narcis Agic
I went there to buy my new 2025 tiguain and Narcis Agic was there to help me as usual Very professional and helpful . They order my car and in a few days I had it with the color I wanted . Thanks again and I’ll be back for sure !
I went there to buy my new 2025 tiguain and Narcis Agic
I went there to buy my new 2025 tiguain and Narcis Agic was there to help me as usual Very professional and helpful . They order my car and in a few days I had it with the color I wanted . Thanks again and I’ll be back for sure !
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City Volkswagen of Evanston! Sam Lotta General Manager slotta@cityautogroup.com
Working with Brendan and Manny was hands down the best
Working with Brendan and Manny was hands down the best car buying experience I’ve had. They were both extremely professional, kind and knowledgeable throughout the entire process. I can’t recommend them or VW Evanston enough.
Working with Brendan and Manny was hands down the best
Working with Brendan and Manny was hands down the best car buying experience I’ve had. They were both extremely professional, kind and knowledgeable throughout the entire process. I can’t recommend them or VW Evanston enough.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for sharing about your experience with City Volkswagen of Evanston. We appreciate your business and hope to see you again soon! Sam Lotta General Manager slotta@cityautogroup.com
The customer service was first class.
The customer service was first class. Gilbert displayed professionalism and patience during the experience and it’s greatly appreciated.
The customer service was first class.
The customer service was first class. Gilbert displayed professionalism and patience during the experience and it’s greatly appreciated.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sam Lotta General Manager slotta@cityautogroup.com