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City Volkswagen Of Evanston

(2,978 reviews)
Visit City Volkswagen Of Evanston
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
2025 national dealer award
View 7 awards
2025 national dealer award 2025 state dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award

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New (847) 440-7366 (847) 440-7366
Used (877) 806-1843 (877) 806-1843
Service (866) 730-3832 (866) 730-3832

Inventory

See all 216 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2020.
Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Volkswagen technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Our service and parts specials are available for you for everyday savings. Make your way to City Volkswagen of Evanston in Evanston today for quality vehicles, a friendly team, and professional service at every step of the way. And if you have any questions for us, you can always get in touch at 847-866-7600 or (847) 648-9676.

Service center

Phone number (866) 730-3832

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(2,978 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of City Volkswagen Of Evanston from DealerRater.

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We visited City Volkswagen of Evanston on Thursday, June

We visited City Volkswagen of Evanston on Thursday, June 19th to test drive a used Volkswagen Atlas. Narcis took care of us that day. The test drive went great, and while impressed with the Atlas, it did not have all the features that we wanted. Narcis suggested, a used Tiguan, competitively priced and loaded with features, so we took that for a spin, eventually purchasing that car. Throughout our visit there was never any rush or pressure to purchase, in fact we left the dealership to test drive another car only to return for the Tiguan. The lone issue we had with the purchase was that there was only one key FOB. Narcis told me that he could see what he could do about getting an extra one. He reached out to VW and they said that the car was turned in with only one key, but he spoke with his management and secured an additional one at no charge. Our experience with Narcis and City Volkswagen of Evanston, as well as the follow-up afterwards, has been stellar. We will certainly look here again should we be in the market for another vehicle!

We visited City Volkswagen of Evanston on Thursday, June

We visited City Volkswagen of Evanston on Thursday, June 19th to test drive a used Volkswagen Atlas. Narcis took care of us that day. The test drive went great, and while impressed with the Atlas, it did not have all the features that we wanted. Narcis suggested, a used Tiguan, competitively priced and loaded with features, so we took that for a spin, eventually purchasing that car. Throughout our visit there was never any rush or pressure to purchase, in fact we left the dealership to test drive another car only to return for the Tiguan. The lone issue we had with the purchase was that there was only one key FOB. Narcis told me that he could see what he could do about getting an extra one. He reached out to VW and they said that the car was turned in with only one key, but he spoke with his management and secured an additional one at no charge. Our experience with Narcis and City Volkswagen of Evanston, as well as the follow-up afterwards, has been stellar. We will certainly look here again should we be in the market for another vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at City Volkswagen of Evanston. Sam Lotta General Manager slotta@cityautogroup.com

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Working with Gil was great.

Working with Gil was great. The buying experience was easy and Gil was available and patient with our questions.

Working with Gil was great.

Working with Gil was great. The buying experience was easy and Gil was available and patient with our questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing City Volkswagen of Evanston! Sam Lotta General Manager slotta@cityautogroup.com

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I've had my 2019 serviced here since I bought it.

I've had my 2019 serviced here since I bought it... great and fair customer service..... whe it came time to upgrade my vehicle it as painless and easy..... low pressure sale and great sales staff.... I'll keep going there.....😎👍🏼

I've had my 2019 serviced here since I bought it.

I've had my 2019 serviced here since I bought it... great and fair customer service..... whe it came time to upgrade my vehicle it as painless and easy..... low pressure sale and great sales staff.... I'll keep going there.....😎👍🏼

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for choosing City Volkswagen of Evanston. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sam Lotta General Manager slotta@cityautogroup.com

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A pleasure to deal with.

A pleasure to deal with. Narcis' expertise was hugely appreciated as we were purchasing our first vehicle having moved to Chicago. Will be returning once it's time for a new model. 10/10

A pleasure to deal with.

A pleasure to deal with. Narcis' expertise was hugely appreciated as we were purchasing our first vehicle having moved to Chicago. Will be returning once it's time for a new model. 10/10

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing City Volkswagen of Evanston! Sam Lotta General Manager slotta@cityautogroup.com

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It is always a pleasure working with Narcis.

It is always a pleasure working with Narcis. He’s a straight shooter and transparent through the entire process. This is my 3rd car I’ve purchased with Narcis and highly recommend him to anyone looking in the area. Thanks Narcis for making each purchase painless and enjoyable.

It is always a pleasure working with Narcis.

It is always a pleasure working with Narcis. He’s a straight shooter and transparent through the entire process. This is my 3rd car I’ve purchased with Narcis and highly recommend him to anyone looking in the area. Thanks Narcis for making each purchase painless and enjoyable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sam Lotta General Manager slotta@cityautogroup.com

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Narcis was fantastic!

Narcis was fantastic! After my last car was totaled, he guided me through the car buying process with ease. He was incredibly informative, patient, and made everything feel smooth and stress free. I truly appreciate that I never felt pressured or rushed to make a decision. I'm grateful for the experience and glad I chose to work with this dealership!

Narcis was fantastic!

Narcis was fantastic! After my last car was totaled, he guided me through the car buying process with ease. He was incredibly informative, patient, and made everything feel smooth and stress free. I truly appreciate that I never felt pressured or rushed to make a decision. I'm grateful for the experience and glad I chose to work with this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City Volkswagen of Evanston! Sam Lotta General Manager slotta@cityautogroup.com

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Narcis is so great to work with.

Narcis is so great to work with. We appreciate all of his expertise and support throughout our car buying process.

Narcis is so great to work with.

Narcis is so great to work with. We appreciate all of his expertise and support throughout our car buying process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sam Lotta General Manager slotta@cityautogroup.com

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I went there to buy my new 2025 tiguain and Narcis Agic

I went there to buy my new 2025 tiguain and Narcis Agic was there to help me as usual Very professional and helpful . They order my car and in a few days I had it with the color I wanted . Thanks again and I’ll be back for sure !

I went there to buy my new 2025 tiguain and Narcis Agic

I went there to buy my new 2025 tiguain and Narcis Agic was there to help me as usual Very professional and helpful . They order my car and in a few days I had it with the color I wanted . Thanks again and I’ll be back for sure !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City Volkswagen of Evanston! Sam Lotta General Manager slotta@cityautogroup.com

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Working with Brendan and Manny was hands down the best

Working with Brendan and Manny was hands down the best car buying experience I’ve had. They were both extremely professional, kind and knowledgeable throughout the entire process. I can’t recommend them or VW Evanston enough.

Working with Brendan and Manny was hands down the best

Working with Brendan and Manny was hands down the best car buying experience I’ve had. They were both extremely professional, kind and knowledgeable throughout the entire process. I can’t recommend them or VW Evanston enough.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for sharing about your experience with City Volkswagen of Evanston. We appreciate your business and hope to see you again soon! Sam Lotta General Manager slotta@cityautogroup.com

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The customer service was first class.

The customer service was first class. Gilbert displayed professionalism and patience during the experience and it’s greatly appreciated.

The customer service was first class.

The customer service was first class. Gilbert displayed professionalism and patience during the experience and it’s greatly appreciated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sam Lotta General Manager slotta@cityautogroup.com

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