Bob Johnson Volkswagen

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1 review)
18493 US-11, Watertown, NY 13601
Visit Bob Johnson Volkswagen
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 8:00am–5:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–6:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
New (866) 983-9352 (866) 983-9352
Used (866) 983-9219 (866) 983-9219
Service (877) 237-1861 (877) 237-1861

Inventory

See all 70 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2025.
Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Welcome to Bob Johnson Volkswagen

Photos & Videos

Service center

Phone number (877) 237-1861

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1 review)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Johnson Volkswagen from DealerRater.

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If there was a negative star rating this dealership’s

September 4, 2024
By Karen Basarab from Lethbridge, Alberta

If there was a negative star rating this dealership’s service department would receive that. Probably had the worst customer service we’ve ever received. Our son’s vehicle went in for repairs 8 months ago. Price went from around $4000 to over $13000 and it barely runs. We had to drive from Western Canada to help out with a vehicle because of their incompetence. Poor communication. Not an apology for anything, just a series of excuses. We’ve had volkswagen products from Canada for 10 years with great service. This is unbelievable. Buy your vehicle elsewhere - wouldn’t use this service department for anything!

If there was a negative star rating this dealership’s

September 4, 2024
By Karen Basarab from Lethbridge, Alberta

If there was a negative star rating this dealership’s service department would receive that. Probably had the worst customer service we’ve ever received. Our son’s vehicle went in for repairs 8 months ago. Price went from around $4000 to over $13000 and it barely runs. We had to drive from Western Canada to help out with a vehicle because of their incompetence. Poor communication. Not an apology for anything, just a series of excuses. We’ve had volkswagen products from Canada for 10 years with great service. This is unbelievable. Buy your vehicle elsewhere - wouldn’t use this service department for anything!

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Karen, Our top priority here at Bob Johnson Volkswagen of Watertown, is customer satisfaction. I would like the opportunity to speak with you about your son's recent experience with our Service Department, particularly regarding the rise in repair costs and the extended wait times. Your feedback is invaluable, and I would greatly appreciate it if you could call me at your earliest convenience. Best Regards, General Manager (315) 788-8989

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