Reviews
Write a reviewGreat customer service.
Was kept up to date on what was happening. They found the correct parts. Would liked to have found the part faster but no one else could find the part at all.
Sheryl, thank you so much for the positive review! If you have any further needs or questions, please give us a call. We're always happy to help! Sincerely, Clint Sokolowski Service Manager clint.sokolowski@toyotaoferie.com 814-868-3656
Toyota does it again
The seamless check in, and the Text updates are nice features. Service was done in shorter time than anticipated. Really like dealing with them.
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Clint Sokolowski Service Manager clint.sokolowski@toyotaoferie.com 814-868-3656
Good service
Friendly staff. I like the shuttle ride to the mall. They even washed my car and it was done earlier than they originally quoted me. I like them being able to text me back and forth
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Joshua Bakuhn General Manager jbakuhn@toyotaoferie.com 814-868-3656
Salesperson was nice, but there was absolutely no wiggle...
Salesperson was nice, but there was absolutely no wiggle room on the price of the vehicle I was looking at.
Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Joshua Bakuhn General Manager jbakuhn@toyotaoferie.com 814-868-3656
everything went very smooth hope it goes the same way for...
everything went very smooth hope it goes the same way for the service department i guess i will find out
Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Clint Sokolowski Service Manager clint.sokolowski@toyotaoferie.com 814-868-3656
good experiance so far
Cory was very helpful and easy to talk with. He...
Cory was very helpful and easy to talk with. He approached us shortly after we walked in the door but wasn't pushy. Thank you Cory for your service!
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Toyota of Erie Team
Great sales assistant-Tom Lutsch. Very nice and...
Great sales assistant-Tom Lutsch. Very nice and patient.answered all my questions that I had.Also talking with Bobby was very nice as well.was very understanding about my situation and helped as well.James was very nice while doing the financing part as well as paperwork for purchasing the vehicle.had such a great experience and in the future I’ll definitely be back!
We love hearing about customers that have a terrific experience at Toyota of Erie. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Toyota of Erie Team
It was an easy process. I came in with my husband...
It was an easy process. I came in with my husband knowing what vehicles we wanted to test drive; Tom Lutsch was able to get those for us and after discussing we proceeded with the process that was smooth and easy and stress-free.
Thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Toyota of Erie Team
Excellent workmanship and quick service. My Tundra was...
Excellent workmanship and quick service. My Tundra was backed into and Toyota of Erie ( formerly Superior ) repaired the damage and it looks like brand new
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Toyota of Erie Team
I called to schedule a oil change I was booked two weeks...
I called to schedule a oil change I was booked two weeks later for 9 am. I pulled the car in at 8:55 am . At 11:00I decided to ask one of the men in the service department how much longer . The gentleman was not very polite. He explained to me that mine might be next to into the bay. I said ohh gosh I am just getting a oil change. He proceeded to tell me in a annoyed tone that he has alot of people waiting and only one doing it. I said ok thank you and say back down. It is now 12:30 and still waiting. I thought oil changes were quick and easy. I would understand this type of wait if I hadn't scheduled a time to come in. I even made it a early appointment so I didn't ha e Soo many people ahead of me. My husband has a Honda and takes it to the dealership and they offer a insensitive to get oil changes done there by giving away a free oil change after so many done. What is my insensitive for bring my car in to Toyota? So far none.
Thank you for sharing your thoughts and feedback with us, Cata. We strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience and work toward a solution with you. Please reach out to me directly at your earliest convenience. Clint Sokolowski - clintsokolowski@toyotasuperior.com - Service Manager