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LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

(6,341 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00am
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2019 state dealer award
View 46 awards
2019 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2018 national dealer award 2018 national dealer award 2018 national dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2017 national dealer award 2017 national dealer award 2017 national dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 national dealer award 2016 national dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 national dealer award 2015 national dealer award 2015 national dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2014 national dealer award 2014 national dealer award 2014 national dealer award 2014 national dealer award 2013 national dealer award 2013 national dealer award 2013 national dealer award 2013 national dealer award 2013 national dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(6,341 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of LaFontaine Chrysler Dodge Jeep Ram of Walled Lake from DealerRater.

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Great purchase experience!

Purchasing my new 2014 Jeep Patriot from Tim Dalsasso at Shuman Motor Sales was the best new car buying experience I have had in many years! Tim knew the Jeep product line, all features, trim packages, and options. He made it easy for me to test different vehicles with different options until I chose the one that met all my needs. When the car came in, it was detailed and ready when promised. The paperwork was streamlined and quick, and I was out the door in my new Jeep in much less time than I thought it would take." From my first meeting with Tim at the end of August, to my purchase today on Sept 30, 2013, I had a great experience. I would recommend Shuman Motors to anyone looking to purchase a new car. I would recommend Tim Dalsasso, to anyone wanting a stress-free, quality car-buying experience! Tim gets a grade of A+ from this retired science teacher!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I have purchased a number of cars from Shuman Chyrsler...

I have purchased a number of cars from Shuman Chyrsler over the years, close to home, friendly and always fair in their pricing. Herb Cork

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Herb, thank you for sharing your recent experience at Shuman Chrysler Dodge Jeep Ram! We are happy to hear that we are continually able to provide you with excellent experiences every time you visit us. We appreciate your continued business and look forward to assisting you in the future.

I found the sales people at Shuman's to be very...

I found the sales people at Shuman's to be very courteous and helpful. My sales person Kevin King listened to my needs and worked hard to get me a good deal on a lease car. He even stayed late (10:45 pm) to close the sale with me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for letting us know about your recent visit to Shuman Chrysler Dodge Jeep Ram! We are happy to hear that Kevin was able to go above and beyond your expectations and provide you with an excellent car buying experience while finding the perfect vehicle for you. We appreciate your business and please let us know if there is anything we can assist you with in the future.

I bought my first brand new vehicle, a Chrysler Sebring...

I bought my first brand new vehicle, a Chrysler Sebring from Rick Ralls back in 1995 at Livonia Chrysler. I've gotten 7 vehicles from him since then. So needless to say, I've followed Rick from one dealer to the next. His customer service and knowledge of what kind of vehicle I will like is SUPERB!!!......I'll just called him up, tell him I'm ready for my next car/truck, maybe pick a color, and he HANDLES all the rest!!!......It's soooo stress free!!! I would recommend any and everyone to visit Rick Ralls at Shuman Chrysler, Walled Lake, MI.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for sharing your recent experience at Shuman Chrysler Dodge Jeep Ram! We are happy to hear that Rick is able to continually provide you with excellent car buying experiences every time you work with him. We are glad to hear that you were able to find the vehicle that is perfect for you in a timely and professional manner. We appreciate your recommendation of Rick and we look forward to serving you in the future.

Thank you I'm glad you asked, i do like this...

Thank you I'm glad you asked, i do like this dealership, it was my first time buying i really enjoyed it, thank you very much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank you for sharing your recent experience at Shuman Chrysler Dodge Jeep Ram! We are happy to hear that we were able to provide you with an excellent car buying experience during your first visit with us. We appreciate your business and please let us know if there is anything we can assist you with in the future.

Purchasing my new 2014 Jeep Patriot from Tim Dalsasso was...

Purchasing my new 2014 Jeep Patriot from Tim Dalsasso was the best new car buying experience I have had in many years! Tim knew the Jeep product line, all features, trim packages, and options. He made it easy for me to test different vehicles with different options until I chose the one that met all my needs. When the car came in, it was detailed and ready when promised. The paperwork was streamlined and quick, and I was out the door in my new Jeep in much less time than I thought it would take." From my first meeting with Tim at the end of August, to my purchase today on Sept 30, 2013, I had a great experience. I would recommend Shuman Motors to anyone looking to purchase a new car. I would recommend Tim Dalsasso, to anyone wanting a stress-free, quality car-buying experience! Tim gets a grade of A+ from this retired science teacher!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for letting us know about your recent visits to Shuman Chrysler Dodge Jeep Ram! We are very happy to hear that from start to finish Tim was able to provide you with a first class car buying experience. We are glad Tim was able to answer your questions and highlight the many features of the new Jeep lines. We appreciate your kind words and recommendations of Tim and Shuman CDJR and please let us know if there is anything we can assist you with in the future. Enjoy your new Patriot!

I was greeted at the service center by Mike Weinstein he...

I was greeted at the service center by Mike Weinstein he greeted me with a pleasant smile. I brought my car in for an oil change & a recall problem which I received notice on. Mr. Weinstein promptly wrote me up & escorted me to the waiting room. When he found out that it was going to be a couple of hours till ready he offered me a ride home by your shuttle. Making sure that I would not have to sit there any longer then necessary. When the car was ready I received a phone call & an offer for the shuttle to pick me up immediately. All went well & I had a nice clean car when I got there. I like doing business with Mr Weinstein, he is very much on top of matters. Lawrence Spector

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Lawrence, thank you for letting us know about your recent service experience at Shuman Chrysler Dodge Jeep Ram! We are happy to hear that Mike was able to provide you with an excellent service experience from start to finish. We are glad you were able to take advantage of our shuttle service so we could make your recent visit as convenient as possible. We appreciate your kind words for Mike and we look forward to continuing to serve you in the future.

A++ overall experience, couldn't be happier!

Greg and the entire Shuman crew were SO much help during my purchasing experience!! My car broke down and I needed another one right away and they were all very helpful and supportive during this stressful time! I couldn't be more satisfied with my experience and I would recommend them to everyone I know!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service: Highly recommend

My husband and I were looking for a new, more reliable, car. This was the second dealership we visited in the past week, though we had perused the selection at this dealership a couple of months ago. We met Sarge the first time we came, and were so impressed that we returned when it was time to purchase. His friendliness and knowledge made both my husband and myself very comfortable purchasing from this store. The entire staff was great; we plan to use this dealership for our future needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Kevin was very knowledgable about the cars. He was...

Kevin was very knowledgable about the cars. He was friendly and personable. I couldn't ask for a better salesman. He explained everything to our satisffaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for sharing your recent visit to Shuman Chrysler Dodge Jeep Ram! We are happy to hear that Kevin was able to answer all of your questions and provide you with an excellent car buying experience. We appreciate your business and please let us know if there is anything we can help you with in the future.