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LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

(6,341 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00am
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2019 state dealer award
View 46 awards
2019 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2018 national dealer award 2018 national dealer award 2018 national dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2017 national dealer award 2017 national dealer award 2017 national dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 national dealer award 2016 national dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 national dealer award 2015 national dealer award 2015 national dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2014 national dealer award 2014 national dealer award 2014 national dealer award 2014 national dealer award 2013 national dealer award 2013 national dealer award 2013 national dealer award 2013 national dealer award 2013 national dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(6,341 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of LaFontaine Chrysler Dodge Jeep Ram of Walled Lake from DealerRater.

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I am so very pleased with this dealership from the moment...

I am so very pleased with this dealership from the moment I walked in I was treated so well by the staff. Chris Brough and his saleman could not have been any more accomadating. I highly recommend this dealership. Gail Young

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Have delt with Rick Rauls and David Pohlod for nearly 20...

Have delt with Rick Rauls and David Pohlod for nearly 20 years. They are honest, prompt and do what they say they will do. Don't always find this at other dealers. Puchased a new Chrysler T/C and probably will be back to them again in the future. They are excellent people and a pleasure to do business with. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We recently took delivery of our 2012 Grand Cherokee from...

We recently took delivery of our 2012 Grand Cherokee from Shuman and the overall experience was excellent. Our sales person, Rick Ralls, went the extra mile to help us find the right vehicle based on our needs, and he made the entire sales process very enjoyable. The general sales manager, Chris Brough, was also very helpful with pricing and promotions that were applied to our lease. I would highly recommend Rick, Chris, and the rest of the Shuman team to anyone in the market for new or used Chrysler, Dodge, Jeep, or Ram vehicles. I'm sure you will find the experience as rewarding as we did and we look forward to working with Shuman in the future for new car purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I have delt with John on two ocassions the first time i...

I have delt with John on two ocassions the first time i found out i needed a co-singner but at the time did not have one. I knew that when i came back this second time i had to go to John. He helped me both times and did such a great job. I know that i am a picky customer, and John met my needs and critera for cars each time! It was a no hassel easy experience!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I recently went to Shuman to have an oil change done on...

I recently went to Shuman to have an oil change done on my truck. While I was there, I stopped in at the parts department and spoke to Steve Ulivi to discuss some future work that I wanted to do on my truck. He was extremely helpful and knowledgable about what I was going to need to get the job done. It was a pleasure to speak with someone that knew his job so well. You don't get that very often anymore. Thanks for the good work!! Craig W.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Extremely happy with my experience at Shuman's. Jeremy...

Extremely happy with my experience at Shuman's. Jeremy is an amazing businessman. He helped me find the right car for the right price and kept a smile on our faces the whole time in between. I would definitely recommend him & the dealership to anyone looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Found dealership through Costco program. The saleman...

Found dealership through Costco program. The saleman responsed immediately and was very easy to talk to. We would do business with Shuman and this saleman again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I was experiencing the Jeep "Death Wobble." ...

I was experiencing the Jeep "Death Wobble." After several other dealerships diagnosed the problem, I went to Shuman for a tertiary opinion. Not only did they discover that the other dealerships were incorrect as to the cause of the problem, but they correctly diagnosed the problem. I worked directly with Mr. Weinstein and even though it was a little busy, he was friendly, helpful, and afforded me ample time to discuss my vehicle issues. Mr. Weinstein arranged my repairs such that it only minimally disrupted my daily life. The work was all completed on schedule and at the price quoted. Even with the excellent repair work, it was the personal attention afforded by Mr. Weinstein that will make me a repeat customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service department at Shuman Chrysler in Walled Lake,...

The service department at Shuman Chrysler in Walled Lake, MI, is great. The men are helpful, cheerful, friendlym and always do everything they promised and when promised. I feel like my Town & Country gets the service it needs at a fair price. I always appreciate the car wash too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My salesman John Rossi was very helpful and got us into...

My salesman John Rossi was very helpful and got us into the vehicle that we were looking for. We had a great experience and would highly recommend John and Shuman to anyone looking for a new Jeep or Chrysler product.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.