Reviews
I wanted a used Honda Civic with standard shift which is...
I wanted a used Honda Civic with standard shift which is not easy to find these days. I found a good possibility on line at Acton Toyota so we phoned. From there on we were given excellent information and excellent service even though we were not aiming for a Toyota. We made the long trip to Acton and left having bought the car in part because we were impressed with the quality of information which gave us confidence that they mean what they say. They made all the paper work extremely easy and took care of everything involved in re-registration. Really terrific.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I had a great experience purchasing my new car, very...
I had a great experience purchasing my new car, very helpful and really listened to what I needed. I would recommend purchasing a vehicle here at this location.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
After waiting a long and tiresome five years I was...
After waiting a long and tiresome five years I was finally ready to make the plunge and get a car for myself. I was apprehensive having a few failed car experiences before. Yet the time had come and on that fateful Saturday my mind was set - I could not return to my job on Monday without a car. A best friend who recently spent months also searching for a car, landed her new beauty also from Acton Toyota Used Car Annex and said, "Just check it out." So I figured, sure, I'll make the drive out, and worst case is I leave there with nothing and continue searching. We arrived at the lot and Chris politely made his way to me and my dad, introducing himself and asking me what I was looking for. After I explained what I knew I needed and what my absolute max of price was, he assured me they could find something that would fit my requirements. And he did! As soon as I saw the car I had a positive feeling. Test driving it, by myself, with no pressure from Chris is what I think sealed the deal. We took the car, just me and my dad, out on the road, making sure I felt comfortable in it and, when we returned, I was confident that this was the car for me. We opted, just in case, to take some time, have some lunch, test drive at one more location, which was a terrible choice in hindsight, and promptly returned to Chris and Annex knowing that I was set, I had found my car. Plus, he let me test the car one more time before signing any paperwork, to make sure that, yes this is what I was really wanted. I am so grateful that they had something I was looking for, a car that fit my parameters, and at a location that worked very hard to make sure that on Monday afternoon, I was driving back to my work on the other end of the state in the car that made me happy. I know that even my parents, who will be searching to trade in soon are now looking at the Annex and would like to come back in the future to get their own newer vehicle. I will absolutely recommend this location to others. Thanks again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
A big thank you to Scott, Tom, Joe, and Shawnee for being...
A big thank you to Scott, Tom, Joe, and Shawnee for being helpful, polite, and honest with me. I was very pleased with my experience. I would highly recommend this dealership. A+
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I worked with Stephen Poulin, an internet sales person....
I worked with Stephen Poulin, an internet sales person. Through a number of emails and telephone calls, I knew that Stephen was forthright and presented an honest representation of himself. There was no sense of pressure in any of our "conversations" on-line or telephone. In making my visit to Acton Toyota to complete the purchase, even though I only spoke to 2 people, I had the sense that the facility is well run, and the employees are helpful and competent
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is my first time ever to lease a car. Ken was very...
This is my first time ever to lease a car. Ken was very helpful with the whole process, including trading in my old car. I am very impressed with the facility there, especially the friendliness of the people there. I'll definitely come back when buying another car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I contacted Shawn via the internet regarding purchasing a...
I contacted Shawn via the internet regarding purchasing a 2012 Toyota after much research. I was interested in 2012 Camry SE Limited . I already had a 2010 Corolla and had decided to go with a biger car. Shawn's helpful, professional and knowledge about Toyota products was instrumental in our decision making process. Acton Toyota and their staff were low key in their sales pitch which was appreciated and I will certainly consider buying there again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I really appreciate the fact that , after a quick...
I really appreciate the fact that , after a quick conversation of what I was looking for, when I got there they had a vehicle pulled up to the front and ready for me to test drive before we even talked numbers. Even better was the fact that the just handed me the keys and said go see what you think. I loaded my daughter( including a car seat) and the 2 of us us drove around. I even drove home(lived close) to see how it would fit in the garage. All the other places I test drive there was a salesman and half the time they drove the vehicle before I even got to so they could " tell me all about the car". If ur in the market go to Acton Toyota and ask for Jimmy P:)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
great buying experience, entire staff was helpful from...
great buying experience, entire staff was helpful from start to finish. it's nice when a dealership is more interested in getting you into the right vehicle rather than pushing for a more expensive one. plan on buying again shortly for the wife. thanks for everything.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I had a stress-free experience buying my car here
I bought a used Corolla in beautiful shape from a cooperative, straight-forward sales person named Bill Morrissey at a very decent price. He was a dream to work with and I will recommend him to all of my friends. The facility is very comfortable with a lounge (juice/coffee/donuts) all day, wifi cubicles, and even vouchers for breakfast or lunch if your car is in being serviced. But really, it was Bill - and his colleague Byron - who represent an excellent attitude towards the customer, just what is needed during the stressful process of deciding on a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase