Ramsey Subaru of Des Moines

Normally very happy with the service; however this last visit they did not look into my concern about the blindspot monitor malfunction light coming on periodically. Told me it was because I had repair work done on my bumper and passed it off on their body shop. I told the rep this has been going on since shortly after I bought the car and if he checked their records he would see I’ve brought this up before. The guy at their body shop had no idea what the service rep was talking about. He said there were no gaps or bulges (which the service rep said he could see). By that time I’d already spent most of the morning there and just decided to leave. Loved our salesman but if you want more than an oil change the service is disappointing.

The guys in the Ramsey service center have always treated me with respect and politeness. As a woman owner, they are one of the few centers that don't talk over my head or make me feel as if I am less than important.

I dropped my car off on a Friday night. I called Saturday and spoke to Curt he said they only did oil changes on Saturday and frankly seemed annoyed i called. No where on their site does it say that. On Monday I called 6 times before i could get a hold of anyone and they said possibly Thursday would be the earliest. Needless to I was rather mad. It took nearly two days to tell me this. I could have taken my car elsewhere to get it fixed. My wife called back for me cause i was to mad and they told her it was about ready. What in the xxxx. So she goes to get it and my glove box is in the back seat. They said the dampener was broke. Its been that way for years. So I had to put everything back together myself. Normally i get top notch service from them but this time i was far from satisfied.

Very happy with our Mazda purchase. Jeremy Medeiros made the process smooth and easy. Gave us a fair price for our trade in and was thorough in showing us our new car.

My first oil change so first time in your service center Felt very welcome and taken care of Nice customer waiting area Enjoyed the tea and comfort

The gentleman who checked me in (Travis) was very pleasant and courteous. My car was serviced promptly. Travis called to let me know my windshield wiper should be replaced. He also told me I would need brake work in the near future. I was able to make that appointment when I picked up my car.

It was nice that they had the rental car ready but it wasn’t equipped with the same options as my car being serviced. For example, I was counting on the navigation since I am from out of town which it did not have. Also the car was very dirty and I had to stop at a gas station in sub zero weather to clean the windows. Not sure why they were so muddy. I don’t need a spotless car but visibility and navigation should have been included for safety at least. I also know I had a break light out in my car that they didn’t catch but my paperwork shows it passed the multi point inspection with no problems.

We had 4 recalls on our Impreza. I was told I’d have to wait 4 plus hours. I signed up for the shuttle to take me to the mall. By the time he got back I’d been there over 2 hrs. So I stayed back. Car was done shortly after so I was out of there in less than 3 hrs. Pleasant surprise.

Paul is the best. He sold me my first Forester. Now I have a new 2020 Forester. Paul treats me with respect, and he’s always honest with me. I hope that he’ll be around to sell my next Subaru to me.

The team at Ramsey did a great job showing me my options and finding the right car for me. They were helpful and friendly, and they followed up quickly. They were great to work with.