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Ramsey Subaru of Des Moines

(2,570 reviews)
2022 state dealer award
View 17 awards
2022 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(2,570 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ramsey Subaru of Des Moines from DealerRater.

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Great Experience

The entire experience was straight-forward and seemed completely transparent. I especially appreciated Matt's method of teaching me Subaru's technology. He has been quick and responsive to any follow-up questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. - The Lithia Ramsey Subaru Team

Shiv worked with me on the purchase of Subaru Forester ,...

Shiv worked with me on the purchase of Subaru Forester , responded to all my questions which were quite a few , I haven't gotten a vehicle in quite a few years . When it arrived he took me through cockpit instruments and their operation . A very positive experience Shiv gets a 5 Star rating ..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. - The Lithia Ramsey Subaru Team

We recently purchased our 3rd Subaru with Paul Moser at...

We recently purchased our 3rd Subaru with Paul Moser at Ramsey. Every time it’s an amazing experience. Paul is personable and knowledgeable about their vehicles. The personal service makes you feel like a valued customer and not just another sale. From the test drive to the financing to driving the car off the lot-he took care of us every step of the way and made sure we knew where things were at. It’s the best experience every time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! - The Lithia Ramsey Subaru Team

Outback purchase

Paul Moser was very good at explaining the vehicle we purchased from him. We were pleased at how smooth the purchasing process was. We look forward to enjoying our 2022 Outback for years to come.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for this amazing review! We really appreciate your business. - The Lithia Ramsey Subaru Team

Brandon was great to work with from start to finish....

Brandon was great to work with from start to finish. Extremely knowledgeable and not pushy at all! Excellent communication throughout the entire process. We really appreciated that he took the time to show us all the features our Ascent comes with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. - The Lithia Ramsey Subaru Team

Brandon was amazing to work with from the very start. I...

Brandon was amazing to work with from the very start. I can’t say enough great things about my experience. He did not rush me into any purchases and once I made my decision on purchasing the crosstrek, he made sure all my needs were taken care of. I especially appreciated that he took his time to explain everything on the vehicle. Awesome experience!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. - The Lithia Ramsey Subaru Team

Mitch Williams was with us every step of the way. He also...

Mitch Williams was with us every step of the way. He also took the time to go over everything about our new car from buttons to how it will drive! Great personality and even willing to help after we drove off the lot.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. - The Lithia Ramsey Subaru Team

Thank you Paul Moser for such a quick and painless deal...

Thank you Paul Moser for such a quick and painless deal on a new Cross trek. I have used Ramsey for 4 new vehicles, and have always received great service. But this time was probably the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. - The Lithia Ramsey Subaru Team

We had an exceptionally positive and stress free...

We had an exceptionally positive and stress free experience when we purchased our new Outback recently from Paul Moser. He was thorough, patient with our low tech abilities, and pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. - The Lithia Ramsey Subaru Team

Excellent selection of vehicles. Showroom was clean and...

Excellent selection of vehicles. Showroom was clean and the music was pleasant. Salespeople were attentive but not pushy. The salesman we worked with - Brian F. - was friendly, professional, and incredibly easy to work with. This is the third vehicle our family has purchased here. No regrets at all - they have a customer for life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Lou, thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service have earned your repeat business. I hope you are continuing to enjoy your purchase from Lithia Ramsey Subaru. We can’t wait to see you for your next servicing appointment! - The Lithia Ramsey Subaru Team