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Ramsey Subaru of Des Moines

(2,571 reviews)
2022 state dealer award
View 17 awards
2022 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(2,571 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ramsey Subaru of Des Moines from DealerRater.

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GREAT!

Really enjoyed working with Jeremy! Very helpful. This is the second Mazda we own. Love the new CX-5 and getting used to all the new safety features.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Excellent Service

This is my second purchase from this dealer. Jeremy Medeiros was my sales person. He was personable, listened to my needs and helped me find the right car at the right price.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

5 stars for Paul Moser

My husband and I chose our new Outback online. When it arrived we were thrilled to find it was exactly as described. Paul Moser spent time to let us learn about the cool things this new one does differently (better) than our 2002 model. It was a GREAT experience!

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Great experience

After my car was stolen, Paul Moser made a difficult situation so much easier. Paul was kind, understanding, knowledgeable and gently guided my decision to choose a new car. I luv my Subara Crosstrek. Thanks Paul.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Pleasure to buy from!

Purchased a 2017 BRZ from Paul Moser little over a week ago. Great experience. This being my second BRZ, but first time buying at Ramsey, Paul did a great job of streamlining the process for me. Andy got the financing done lightning fast and exactly how I wanted it. The brownies Paul sent to my work were a big hit, good marketing tactic! Shiv Patel also was a great resource in the follow up visit, thanks for the $50 gift card. Hope to buy another from them in the next few years, sooner if Subaru and Toyota throw a turbo in the BRZ. Great job!!!

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
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1 person out of 1 found this review helpful.

Excellent customer service

Wow, I can't say enough about the wonderful service I received from Paul Moser when I purchased my new Outback. He helped me decide on the best deal that suited me. He then patiently explained and showed me how to use all of the features on my new car. I really appreciated this and felt comfortable as I left the dealership. Thank you again, Paul, for your patience and sharing your expertise.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.

Quick/Good Staff

Went in to trade my 2015 Outback in for a new model. The staff was good and gave me a fair deal on my trade as well as got me a good deal on the new Outback. Paul was entertaining and hospitable. Marcy explained everything in depth that I asked questions on in the financing department.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.

It is about organizational culture

Quickly, I am going to point out what I think makes a successful organization. It is their organizational culture -- how they behave, how they treat you, their practices with clients, their style in sales and services, and well as the people they hire. My experience was with sales, Rufad, and meeting the service manager, the Financial Manager, and even who greeted me at the door. Thank you. Bought my first Suburu.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.

Special emphasis on customer service!

Rufad Medinoski assisted my husband and I with our recent purchase of a 2017 Mazda 6. This was our first Mazda and he was so patient when showing us the vehicle's features, especially the computerized functions. It is very obvious that Ramsey places a strong emphasis on customer service as Rufad followed up with us a few days after our purchase just to see if we had any questions about the vehicle. We were also very impressed with Marcy, our financial consultant who took care of the paperwork. She was very efficient and super personable. All in all, Ramsey was a great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Knowledgeable and Understanding

I went in with somewhat of an idea of what I wanted and Steve provided me with all possible options. He explained all the features of the vehicles. I chose a lease option that best suited my situation. He answered all my questions. Was fair with my trade in. Steve was awesome to work with. Jeremy was terrific going back over all the car information. I would highly recommend Ramsey Mazda to anyone looking for a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.