Skip to main content

Toyota of Sylacauga

(885 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–7:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–7:00pm 7:30am–5:30pm
Saturday 8:30am–7:00pm 7:30am–3:00pm
Sunday Closed Closed
2021 state dealer award
View 6 awards
2021 state dealer award 2016 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Meet our employees

Reviews

(885 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Sylacauga from DealerRater.

Want to share your experience with this dealership?

Write a review

Amanda, the office manager took an issue and fixed it

Amanda, the office manager took an issue and fixed it within days! Tag related and her follow up and communication was superb! She is a rock star. My daughter has her tags and on the way back to start his first job as college grad!!! Amanda you are truly appreciated. Shawn and Alex

Amanda, the office manager took an issue and fixed it

Amanda, the office manager took an issue and fixed it within days! Tag related and her follow up and communication was superb! She is a rock star. My daughter has her tags and on the way back to start his first job as college grad!!! Amanda you are truly appreciated. Shawn and Alex

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review

These people will lie to you in a heartbeat.

These people will lie to you in a heartbeat. I have never been so hurt and disappointed in a company in my life! I will NEVER buy another vehicle for this company! Very underhanded! They are why car salesmen have such a bad reputation! Very deceptive!

These people will lie to you in a heartbeat.

These people will lie to you in a heartbeat. I have never been so hurt and disappointed in a company in my life! I will NEVER buy another vehicle for this company! Very underhanded! They are why car salesmen have such a bad reputation! Very deceptive!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Show full review

My 78yo widowed mother has been a loyal customer for many

My 78yo widowed mother has been a loyal customer for many years, but not after today. My parents have purchased three vehicles from this location over the years and have religiously brought those vehicles in for service. Earlier this fall, my mother’s Rav4 was hit by another vehicle while parked and sustained some damage to the driver’s side door. The other driver’s insurance covered the repairs without incident; however, they required us to document and prove the diminished value of the vehicle due to the damage. Since the car was bought and serviced at Toyota of Sylacauga, the place to help in determining this difference was obvious. I tried to call and explain what I needed and left two messages that were not returned. Today, I went in person only to be told they will not help with this, even though this is well within their abilities. If they can’t take five minutes to help a loyal customer, I’m not interested in doing business with them.

My 78yo widowed mother has been a loyal customer for many

My 78yo widowed mother has been a loyal customer for many years, but not after today. My parents have purchased three vehicles from this location over the years and have religiously brought those vehicles in for service. Earlier this fall, my mother’s Rav4 was hit by another vehicle while parked and sustained some damage to the driver’s side door. The other driver’s insurance covered the repairs without incident; however, they required us to document and prove the diminished value of the vehicle due to the damage. Since the car was bought and serviced at Toyota of Sylacauga, the place to help in determining this difference was obvious. I tried to call and explain what I needed and left two messages that were not returned. Today, I went in person only to be told they will not help with this, even though this is well within their abilities. If they can’t take five minutes to help a loyal customer, I’m not interested in doing business with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Show full review

WORST used car buying experience I've EVER had.

WORST used car buying experience I've EVER had. Already cost me $650 in repairs and only had this vehicle for 5 days! Toyota of Sylacauga is NOT interested in Customer Satisfaction or Customer Service!

WORST used car buying experience I've EVER had.

WORST used car buying experience I've EVER had. Already cost me $650 in repairs and only had this vehicle for 5 days! Toyota of Sylacauga is NOT interested in Customer Satisfaction or Customer Service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello, Your feedback is of utmost importance to us, and we would like to discuss your recent interactions with our Sales Team, regarding the condition of your newly purchased vehicle and the customer service you received. We would be grateful if you could contact us at your earliest convenience. Thank you, Toyota of Sylacauga

Show full review

Toyota of Sylacauga ONLY cares for how many cars they

Toyota of Sylacauga ONLY cares for how many cars they sold. The place is so hungry for costumers. When we're car hunting on the site, they would email and sent us info about the cars we been eyeing at non stop. Well, we actually purchased a 2024 vehicle there. When we got there, their employee were nice. They said it came with two key fob, but only gave us one. Been told that Toyota would contact us for the 2nd key fob. It's been four months now and we have not heard anything. No email, no mail no phone calls from Toyota. We tried contacting Toyota of Sylacauga many times. We chatted with their professionals on the site regarding this issue as well. The professional said that someone would get back to us. They did, but all of them call us like we were looking for a car to buy. Said they see us interested in the 2024 blah blah blah, but we purchased that! Yeaah..I don't think they read what my inquiry was at all! This Toyota dealership DOES NOT CARE about their customer after their purchased. Even the manager, Robert M. who gave us his contact card DIDN'T return our email too. Been days. One of their lady that texted me said would get a hold of him, but nothing until this day. BEWARE! Go make your purchase at a different dealership. Not visiting this dealer ever again.

Toyota of Sylacauga ONLY cares for how many cars they

Toyota of Sylacauga ONLY cares for how many cars they sold. The place is so hungry for costumers. When we're car hunting on the site, they would email and sent us info about the cars we been eyeing at non stop. Well, we actually purchased a 2024 vehicle there. When we got there, their employee were nice. They said it came with two key fob, but only gave us one. Been told that Toyota would contact us for the 2nd key fob. It's been four months now and we have not heard anything. No email, no mail no phone calls from Toyota. We tried contacting Toyota of Sylacauga many times. We chatted with their professionals on the site regarding this issue as well. The professional said that someone would get back to us. They did, but all of them call us like we were looking for a car to buy. Said they see us interested in the 2024 blah blah blah, but we purchased that! Yeaah..I don't think they read what my inquiry was at all! This Toyota dealership DOES NOT CARE about their customer after their purchased. Even the manager, Robert M. who gave us his contact card DIDN'T return our email too. Been days. One of their lady that texted me said would get a hold of him, but nothing until this day. BEWARE! Go make your purchase at a different dealership. Not visiting this dealer ever again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Show full review

Traded in a vehicle and bought a 2024 Toyota RAV4.

Traded in a vehicle and bought a 2024 Toyota RAV4. I thought it would be a hassle but I had no problems at all. The whole team was great! The weather was bad at times but that didn't stop Joni Tuck. He was knowledgeable about the vehicles on the lot. He answered all of my questions without any hesitation. I even called him back after receiving my RAV4 and he was still very professional and willing to help. Mr. Joni Tuck was a joy to work with and I would send anyone that way. Toyota of Sylacauga has a gem with Mr. Joni Tuck! Gayna Darrington

Traded in a vehicle and bought a 2024 Toyota RAV4.

Traded in a vehicle and bought a 2024 Toyota RAV4. I thought it would be a hassle but I had no problems at all. The whole team was great! The weather was bad at times but that didn't stop Joni Tuck. He was knowledgeable about the vehicles on the lot. He answered all of my questions without any hesitation. I even called him back after receiving my RAV4 and he was still very professional and willing to help. Mr. Joni Tuck was a joy to work with and I would send anyone that way. Toyota of Sylacauga has a gem with Mr. Joni Tuck! Gayna Darrington

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Went today to buy a Tacoma that was described

Went today to buy a Tacoma that was described “Meticulously taken care of” one owner and was going to pay what the asking price was. Received the xx excuse of the vehicle had a safety issue and couldn’t be sold to the general public, but was listed online on the dealers site and autotrader.

Went today to buy a Tacoma that was described

Went today to buy a Tacoma that was described “Meticulously taken care of” one owner and was going to pay what the asking price was. Received the xx excuse of the vehicle had a safety issue and couldn’t be sold to the general public, but was listed online on the dealers site and autotrader.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review

Called several times Never got a call back Spoke with

Called several times Never got a call back Spoke with Alice and manager said they would call right back never did. Guess they dont need my business

Called several times Never got a call back Spoke with

Called several times Never got a call back Spoke with Alice and manager said they would call right back never did. Guess they dont need my business

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Show full review

Every employee I met through the experience was nicer

Every employee I met through the experience was nicer than the one before. The vehicle was clean, as advertised, gassed up and no hassle at all. . That was a pleasure.

Every employee I met through the experience was nicer

Every employee I met through the experience was nicer than the one before. The vehicle was clean, as advertised, gassed up and no hassle at all. . That was a pleasure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review

Untruthful and untrustworthy.

I dropped our car off to have a recall done. No loaner. We went shopping and about an hour later saw our car laying rubber leaving a gas station. I told the manager and the repair manager. They denied it ever happened. We saw it with our own eyes yet they lied to our face. NEVER trust this dealership.

Untruthful and untrustworthy.

I dropped our car off to have a recall done. No loaner. We went shopping and about an hour later saw our car laying rubber leaving a gas station. I told the manager and the repair manager. They denied it ever happened. We saw it with our own eyes yet they lied to our face. NEVER trust this dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review
See all 885 reviews