Gates Auto

Terrible experience. Sammy the GM lied to my face about paying for an issue the vehicle had when I bought it. The sale was fine but the issues the truck had after I drove it off the lot were numerous, and she was dishonest from then on.

I regret having to write a negative review but Gates Auto has left us with no other option. As of right now, we are currently waiting on the owner of Gates Auto to reach out to us and sort this issue out with us directly before we pursue other options. We feel misguided and the vehicle sold to us was misrepresented. For reference, we purchased a used vehicle 6-months ago at Gates Auto and have driven it roughly 3,000 miles at present. The vehicle had a little over 75,000 miles on it at the time of purchase. We have had nothing but issue after issue with this vehicle since the date of purchase. - The exhaust needed to be replaced due to the cabin smelling like exhaust fumes the EXACT same night we drove it home (obviously not caught at the "inspection") This repair alone took 4-weeks and there was no communication at all. We were given the run-around. - Tires (which we were told were NEW at the time of purchase and have VISIBLE DRY ROT) were not installed or sealed correctly which led to air consistently leaking out of the tire and the tire light always being on. Gates Auto placed the blame on us and gave us a hard time about it. - Horn did not work - Needed a new starter (they gave us a hard time about this as well even though we purchased a warranty on this vehicle) - Window issues (we have not scheduled this repair service as we have brought it in SO many times and it's just sickening at this point) Currently, this vehicle is again DISABLED and undriveable in its current condition. It is sitting at another dealership that we trust waiting to be fixed AGAIN after needing to be towed there due to "low oil pressure" and the vehicle being completely disabled. Please keep in mind that all of this is within a 6-month period of time after being purchased from Gates Auto. We didn't even have it for 1-month of that either. We also have not driven the vehicle an exorbitant number of miles since the date of purchase. It typically travels to and from work most days which is roughly about 15 miles per day during the average work week. Gates Auto has completely lost our trust and we couldn't be more disappointed in their customer service. One of their female representatives hung up on my husband yesterday after he was pleading with them to do something for us given our situation and how awful this whole experience has been for us. It's upsetting and very unsettling for a business to treat its customers with such disrespect. When we came in, they told us how they didn't like how other dealerships were ran or how they did things, so that's how Gates Auto came to fruition. Unfortunately, they are not living up to their "motto" or word. Please consider your options heavily elsewhere before you purchase a vehicle from Gates Auto.

I would not recommend this dealer. Bought a car and it had a lot of issues that were covered under the contract, however they refused to actually cover them. Car also had different listed price on website.

Awesome Staff, Clean Atmosphere, and a Spacious and Warm indoor Showroom! Logan was a great salesman and helped us find the BEST car around! Gates Auto is Awesome!!!

I confirmed with them that an acura integra was available, told them I wanted it. They sent over a contract and said they would mark as sold on Saturday after they had closed. Called back this Monday morning to provide full payment via their preferred method and was told it was actually sold. They even claimed it was sold before I ever spoke with them. Sammy and Charles. Don't buy from them if you are out of the area, they will waste your time. Time is money.

Beautiful indoor showroom, helpful and polite staff. Worked with Craig and Sammy Ibarra, fantastic and helpful. Drove away same day with a great vehicle. Can't thank them enough!

Great place to work with. Honest and nice people. No pressure and was allowed to look at the cars and trucks available without being pressured. Allowed to test drive the cars I was interested in without any hassle.