Reviews
Excellent customer service LaDell Scott was wonderful
Excellent customer service LaDell Scott was wonderful very patient super helpful. I will be recommending this dealership to family and friends.
Excellent customer service LaDell Scott was wonderful
Excellent customer service LaDell Scott was wonderful very patient super helpful. I will be recommending this dealership to family and friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They over charge for a fuel filter and it was due to the
They over charge for a fuel filter and it was due to the lack of experience with the 3l diesel. I looked it up. The replacement should take anyone less then 15min and they charge me for a full hour. I think they are taking advantage CL
They over charge for a fuel filter and it was due to the
They over charge for a fuel filter and it was due to the lack of experience with the 3l diesel. I looked it up. The replacement should take anyone less then 15min and they charge me for a full hour. I think they are taking advantage CL
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
m3leibovitz, We would certainly like to look into this recent visit with us to our service department. At all time are strive to be transparent with all our guest and thorough in our explanation of repairs. Our Customer Service Manager Jessica would like the opportunity to review this concern with our service team. Please email her at jmccormick@arniebauer.com with your contact info so she may reach you at a time that is best for you. Our apologies for any miscommunication on our end, we look forward to speaking with you soon! Thank you !
Every business runs into a problem occasionally.
Every business runs into a problem occasionally. Allyssa took complete care and concern with our feelings in mind. She is tops in her field and found an identical vehicle immediately. Arnie Bauer took care of us while we waited for the dealer trade to arrive. This was very refreshing to see a company behave with the utmost care, concern and ethics. Many thanks to Alyssa and Tom for making it right.
Every business runs into a problem occasionally.
Every business runs into a problem occasionally. Allyssa took complete care and concern with our feelings in mind. She is tops in her field and found an identical vehicle immediately. Arnie Bauer took care of us while we waited for the dealer trade to arrive. This was very refreshing to see a company behave with the utmost care, concern and ethics. Many thanks to Alyssa and Tom for making it right.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Dealership, Great Staff when it comes to buying a
Great Dealership, Great Staff when it comes to buying a new car or service, you can expect a first class experience when visiting. Alex M. and Bret are always the best!
Great Dealership, Great Staff when it comes to buying a
Great Dealership, Great Staff when it comes to buying a new car or service, you can expect a first class experience when visiting. Alex M. and Bret are always the best!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tech left old oil filter upside down under hood leaving
Tech left old oil filter upside down under hood leaving big oil stain on driveway.Not the professional service I normally get ! Mark Diehl did get me in to get fixed.I appreciate that.
Tech left old oil filter upside down under hood leaving
Tech left old oil filter upside down under hood leaving big oil stain on driveway.Not the professional service I normally get ! Mark Diehl did get me in to get fixed.I appreciate that.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Dear Mr. Clumpner, Thank you for taking the time to speak with me earlier. Please allow me to extend our sincerest apologies for the error made on our end. I assure you this is highly unusual and not reflective of the standards we uphold in our department. I’m glad Mark was able to assist promptly, and I want to reassure you that we’ve taken steps to ensure you’re fully supported for your next service visit. When you’re ready, we’ve got everything arranged to take care of your needs. Should you have any additional questions or require further assistance, please don’t hesitate to contact me directly at 708-720-7363. Once again, I apologize for the inconvenience and truly appreciate your understanding. We look forward to welcoming you back soon.
Thank you.
Arnie Bauer Cadillac, I would give 0 stars if it was an
Arnie Bauer Cadillac, I would give 0 stars if it was an option, we traded in a vehicle over 2 weeks ago and our original loan still shows a payment due when it should have been paid off. Plus we call the dealership and never get in touch, voicemail after voicemail and no call back. Never shop there again. Thanks for nothing darrin.
Arnie Bauer Cadillac, I would give 0 stars if it was an
Arnie Bauer Cadillac, I would give 0 stars if it was an option, we traded in a vehicle over 2 weeks ago and our original loan still shows a payment due when it should have been paid off. Plus we call the dealership and never get in touch, voicemail after voicemail and no call back. Never shop there again. Thanks for nothing darrin.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Every time I bring my truck in for service they never do
Every time I bring my truck in for service they never do what is supposed to be performed for service
Every time I bring my truck in for service they never do
Every time I bring my truck in for service they never do what is supposed to be performed for service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced with your service visits. This is not the level of service we aim to provide, and we would like to make it right. Our Customer Service Manager, Jessica McCormick, is available to assist you directly and ensure that any outstanding issues are addressed promptly. Please give her a call at 708-720-7363, and she will personally work with you to resolve the matter and ensure your truck receives the care it deserves. At Arnie Bauer Buick GMC Cadillac, we value your business and want to restore your confidence in us. Thank you for giving us the opportunity to improve your experience. Best regards, The Arnie Bauer Buick GMC Cadillac Team Call Jessica McCormick at 708-720-7363 to discuss your service concerns!
I had a great experience with having them fix the problem
I had a great experience with having them fix the problem i was having with my car.
I had a great experience with having them fix the problem
I had a great experience with having them fix the problem i was having with my car.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
First-class team and great customer support.
First-class team and great customer support. Mark Diehl is awesome to work with. Highly recommended!
First-class team and great customer support.
First-class team and great customer support. Mark Diehl is awesome to work with. Highly recommended!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're delighted to hear that you had a first-class experience with our team at Arnie Bauer Buick GMC Cadillac. If you need anything else or have further questions, feel free to reach out. We appreciate your business!
A couple of quick questions for a potential sale of
A couple of quick questions for a potential sale of $50,000+. It indicated on website a text phone number that would contact you with their general sales manager. Unfortunately, someone other than their GSM decided they would try to get information from me, prior to answering simple questions I had on an advertised on-line vehicle. Why make it so hard to answer questions and make a potential fairly easy sale? I guess business is great right now.
A couple of quick questions for a potential sale of
A couple of quick questions for a potential sale of $50,000+. It indicated on website a text phone number that would contact you with their general sales manager. Unfortunately, someone other than their GSM decided they would try to get information from me, prior to answering simple questions I had on an advertised on-line vehicle. Why make it so hard to answer questions and make a potential fairly easy sale? I guess business is great right now.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us. We apologize for any inconvenience you encountered. Please feel free to contact Jessica, our Customer Service Manager, at (708) 720-7363. She'll be more than happy to assist you and ensure your questions are answered promptly. We appreciate your patience and hope to have the opportunity to earn your business.